Najwa Aqilah Binti Ahmad Nurdina
901001-14-5382
Setapak,Kuala Lumpur
Summary
An experienced retail personnel with biology and computer networking background, looking forward for a better career growth by gaining experiences, improving knowledge as a preparation to re-enter IT industries.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
Work History
System Associate
Lotuss Store Malaysia Sdn Bhd
Kuala Lumpur
2022.06 - 2023.05
- Identified item on promotion and provide point-of-sale-material to attract customers and achieved week-to-date sales at least RM 600 K.
- Performed weekly count for top-loss item and determine cause of loss.(Stolen,Error at receiving.)
- Displayed price label accordingly and minimised price override to less than 10 labels per week.
- Verified stock received, created inter branch transfer,filtered and print report from Oracle BI.
- Provided basic end-user troubleshooting and desktop support.
Grocery Picker
RecruitFirst Malaysia
Kuala Lumpur
2020.10 - 2022.05
- Demonstrated organized way to complete order efficiently thus increase by 50% in accepting incoming orders and contributed to Lotus Wangsa Walk sales by at least RM 3,000 per day.
- Identified potential fraud order and escalate issue to management team.
Freelance
Various Companies
Kuala Lumpur
2019.12 - 2020.03
- Deployed new desktops including imaging, configuring setting at Dewan Bandaraya Kuala Lumpur.
- Performed computers asset tagging at Great Eastern Tower.
Stock Taker
Ajis Malaysia Sdn Bhd
Petaling Jaya
2015.04 - 2018.02
- Lead 4 staffs in a team and counted clients' stock precisely.
- Conducted second count at area with high risk of losses/ expensive item.
- Mapped selling floor using Microsoft Excel to ease stock take process.
Skim Latihan 1 Malaysia Trainee
Telekom Malaysia
Kerinchi
2014.08 - 2015.01
- Filtered and analysed data on customer-provided equipment's faulty for Streamyx and Unifi using Microsoft Excel.
- Generated reports and prepared slide presentation using Microsoft Point.
Pre-sale Engineer
Orbit Mekar Communication (M) Sdn Bhd
2013.05 - 2013.09
- Prepared commercial and technical documents for government tender.
- Configured VSAN in Cisco switch at Malaysian Administrative Modernisation and Management Planning Unit (MAMPU) ,Putrajaya..
- Replaced and configured outdoor wireless antenna on top of Majlis Bandaraya Petaling Jaya buildings.
Intership Trainee
Fitos Sdn. Bhd
Kuala Lumpur
2013.01 - 2013.04
- Worked on project Distribution System (FDS), data migration from old system, Unit Trusted System (UTS) to FDS.
- Uploaded data from database Oracle 10g (SQL Plus and SQL Developer).
- Generated report using sql query in Business Object Desktop Intelligence.
- Assisted in simple network troubleshooting and set up computers for training.
Customer Service Assistant
Parkson Grand Stores
Kuala Lumpur
2007.12 - 2008.04
Education
Bachelor's degree - Data Communication and Networking
Universiti Teknologi MARA
Shah Alam 2009.06 - 2013.03
Life Science
Kolej Matrikulasi Negeri Sembilan
2008.05 - 2009.04
Skills
Customer Experienceundefined
Certification
Cisco Certified Network Associate (CSCO12212586)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Lotus SMART Award Dec 2022
- CCNA (Issued in 2012)
- Technical Support Fundamentals (Issued in 2020)
- Beginning SQL Server (Issued in 2020)
- SQL Joins (Issued in 2020)
Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Timeline
System Associate
Lotuss Store Malaysia Sdn Bhd
2022.06 - 2023.05
Grocery Picker
RecruitFirst Malaysia
2020.10 - 2022.05
Freelance
Various Companies
2019.12 - 2020.03
Stock Taker
Ajis Malaysia Sdn Bhd
2015.04 - 2018.02
Skim Latihan 1 Malaysia Trainee
Telekom Malaysia
2014.08 - 2015.01
Pre-sale Engineer
Orbit Mekar Communication (M) Sdn Bhd
2013.05 - 2013.09
Intership Trainee
Fitos Sdn. Bhd
2013.01 - 2013.04
Bachelor's degree - Data Communication and Networking
Universiti Teknologi MARA
2009.06 - 2013.03
Life Science
Kolej Matrikulasi Negeri Sembilan
2008.05 - 2009.04
Customer Service Assistant
Parkson Grand Stores
2007.12 - 2008.04
Cisco Certified Network Associate (CSCO12212586)
Beginning SQL Server (Coursera)
SQL Joins (Coursera)
Technical Support Fundamentals (Coursera)
Certification
- Lotus SMART Award Dec 2022
- CCNA (Issued in 2012)
- Technical Support Fundamentals (Issued in 2020)
- Beginning SQL Server (Issued in 2020)
- SQL Joins (Issued in 2020)
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