Sirima Lisawad
Kuala Lumpur
Summary
I am a dedicated person with years of professional experience in various fields - Translation and interpretation, IT, import-export, customer service, lead generation, procurement.
Overview
22
22
years of professional experience
3
3
Languages
Work History
Interpreter
Lotuss Stores (Malaysia) Sdn Bhd
Kuala Lumpur, Kuala Lumpur
08.2022 - 08.2024
- Provide business-level simultaneous interpreting on smoothly and swiftly from Thai to English or vice versa.
- Translate relevant Thai-to-English or versa documents.
- To perform other duties as assigned such as in business development and procurement departments.
Translator
Plan C ICT Sdn Bhd
Kuala Lumpur, Kuala Lumpur
03.2020 - 11.2020
- Translate and proofread the website's content from English to Thai or vice versa.
- Support large-scale projects in addition to daily translation tasks with the ability to adapt to new business requirements.
- Working with Exec teams on resource capacity planning, highlighting opportunities for time efficiencies and improved deadline management.
- Working with local vendors to ensure their work meets the standards expected by the clients.
- Build relationships with clients, ensuring professional, customer-focused communication at all time.
- Keeping aligned to customers, understanding the campaign strategy, and aligning translations accordingly.
- Provide excellent customer service levels to all customers globally.
Microsoft Fast Track Manager
Experis (M) Sdn Bhd
Kuala Lumpur, Kuala Lumpur
09.2016 - 08.2019
- Accountable for orchestrating discovery calls with customers regarding MS Office 365 and Enterprise Mobility + Security (EMS).
- Responsible for capturing technical data from the customer and influencing deployment intent around MS O365 features and/or products.
- Effectively communicate with Enterprise level customers by articulating professionally, clearly, and succinctly.
- Robust knowledge with the ability to articulate the advantages of deployment/migration methodologies for MS Office 365.
- Influence and motivate customers to deploy Office 365 & EMS services based on what they are entitled to.
- Covers a wide range of customers, understanding their business needs and proactively recommending specific Office 365 & EMS product features.
Customer Forum Moderator
Convergys Malaysia
01.2015 - 06.2016
- Managing Microsoft online platform.
- Ensure service delivered to the customers meets contractual Key Performance Indicators ('KPIs').
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Prepare complete and accurate work including appropriately noting accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
Customer Support Specialist
Agoda International Malaysia
02.2012 - 12.2013
- Provide world-class customer service and offer solutions to the guests during and after their travels by ensuring timely follow-up, closure, and feedback to customers where required.
- Communicate effectively with the customers and suppliers via our primary communication channels.
- Achieve the defined Service Level targets.
Travel Assistant Coordinator
AIG Software International
08.2008 - 02.2010
- Respond to policyholders' inquiries offering appropriate solutions and information.
- Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals, and medical evacuations and repatriation.
- Provide general policy information (such as verification and limits of coverage), claim information, and renewal information to customers and vendors.
- Liaise with vendors, involved third parties and family members during active cases.
- Perform other related duties as required.
Export Sales Executive
Advance Rice Trading Co., Ltd
12.2006 - 12.2008
- Committed to expand new markets.
- In charge of Europe and the Middle East Area.
- Committed to increase sales targets.
- Managing clients' requirements to reach the highest satisfaction.
- Coordinate shipments from and to overseas with agents and clients.
- Maintained daily sales and recorded client transactions and do the weekly report to the superior.
- Committed to promoting the new products.
- Explore business opportunities that would benefit the company.
- Responsible for the company's contribution, market share, and advertisement effectiveness.
- Attend and conduct all the special events such as having business trips overseas and holding exhibitions both domestic and overseas.
Assistant to Export Sale and Marketing Manager
Phiboonchai Maepranom Thai Chili Paste co. ltd.
05.2005 - 11.2006
- Manage existing customers both traders and the customers.
- Attend tradeshows to acquire new customers.
- Managing clients' requirements to reach the highest satisfaction.
- Advised clients in selecting products/services that met or exceeded their needs.
- Co-ordinate shipments from and to overseas (with agents, clients as well as traders).
- Maintained daily sales and records for client transactions.
- Hands-on in planning, strategizing, and executing marketing programs that will spearhead the company's brand awareness, market share, and sales contribution to higher levels.
Sales Representative
Law Enforcement Technology Solutions co.ltd
02.2003 - 03.2004
- Generate and follow-up on leads.
- Track your customer contacts and their results.
- Service existing accounts.
- Attend and conduct all the special events such as exhibitions in those IT or software.
Education
Bachelor of Arts - Economics
Carlton University
Canada 04.2025 - 06.2002
Skills
Translation and interpretation
Customer service
undefinedTimeline
Bachelor of Arts - Economics
Carlton University
04.2025 - 06.2002
Interpreter
Lotuss Stores (Malaysia) Sdn Bhd
08.2022 - 08.2024
Translator
Plan C ICT Sdn Bhd
03.2020 - 11.2020
Microsoft Fast Track Manager
Experis (M) Sdn Bhd
09.2016 - 08.2019
Customer Forum Moderator
Convergys Malaysia
01.2015 - 06.2016
Customer Support Specialist
Agoda International Malaysia
02.2012 - 12.2013
Travel Assistant Coordinator
AIG Software International
08.2008 - 02.2010
Export Sales Executive
Advance Rice Trading Co., Ltd
12.2006 - 12.2008
Assistant to Export Sale and Marketing Manager
Phiboonchai Maepranom Thai Chili Paste co. ltd.
05.2005 - 11.2006
Sales Representative
Law Enforcement Technology Solutions co.ltd
02.2003 - 03.2004
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