NUR DHIA QAISARA
SENIOR RETAIL SUPERVISOR
Kuala Lumpur,Kuala Lumpur
Summary
Versatile professional with extensive experience in retail, sales, and marketing, driving business growth and enhancing customer engagement. Proven track record as a Senior Retail Supervisor, leading high-performing teams and implementing strategic initiatives to meet company objectives. Achieved exceptional customer service and consistently exceeded sales targets at UNIQLO's flagship store. Skilled in elevating brand presence through effective digital marketing campaigns and innovative social media strategies.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Senior Product Consultant
Xiaomi Technologies Sdn Bhd
06.2025 - Current
- Secured high levels of customer satisfaction by efficiently addressing technical queries, resolving issues, and delivering accurate solutions.
- Supported B2B and bulk purchase inquiries by crafting product comparisons, quotations, and tailored solution proposals.
- Advised on Xiaomi ecosystem products including smartphones, AIoT devices, home appliances, and lifestyle categories.
- Guided junior consultants and new team members in mastering product knowledge, effective selling techniques, and customer service standards.
- Evaluated customer requirements and market dynamics to inform management on product development and sales tactics
- Managed online inquiries using WhatsApp, social channels, upholding professionalism and promptness in communication.
- Consistently exceeded monthly sales goals by implementing targeted product pitching strategies and enhancing customer engagement efforts.
Senior Retail Supervisor
Urban Revivo (Flagship Store)
01.2024 - Current
- Ensure exceptional customer service standards, leading to improved customer satisfaction scores.
- Manage daily store operations, including staffing, inventory control, and cash management.
- Monitor employee performance and provided constructive feedback to drive improvement.
- Conduct training sessions for new hires on product knowledge, sales techniques, and customer service excellence.
- Ensure exceptional customer service standards, leading to improved customer satisfaction scores.
Senior Sales Associate
Uniqlo (Flagship Store)
2019 - 01.2024
- Assisted customers, provided product recommendations, and consistently exceeded sales goals.
- Supervise and support store staff, providing guidance and training as needed.
- Delegate tasks and responsibilities to team members, ensuring a collaborative and productive environment.
- Assisted with daily store operations, including cash handling and maintaining store organization.
- Prepared daily staff working schedule.
- Implemented sales strategies and promotional activities to boost store performance (visual merchandising and in-store displays).
Sales Representative
The G Connection
01.2017 - 01.2019
- Oversee the brand's online presence, including social media. Develop and execute digital marketing campaigns to drive online sales and engagement.
- Brainstorming for next stock entry.
Education
Diploma - Management
International Open College
01.2019
undefined
Sekolah Menengah Sains Batu Pahat
01.2016
Skills
Project coordination
References
- Norita, Mustaji, Assistant Manager, +60 17 3503518, Uniqlo Sdn. Bhd.
- Kenny, Chew, Store Manager, +60 11 54199358, Urban Revivo Sdn. Bhd.
SOFTWARE
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
Timeline
Senior Product Consultant
Xiaomi Technologies Sdn Bhd
06.2025 - Current
Senior Retail Supervisor
Urban Revivo (Flagship Store)
01.2024 - Current
Sales Representative
The G Connection
01.2017 - 01.2019
Diploma - Management
International Open College
undefined
Sekolah Menengah Sains Batu Pahat
Senior Sales Associate
Uniqlo (Flagship Store)
2019 - 01.2024