Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Timeline
Hi, I’m

Lim Ja Shen

Customer Service Officer
Subang Jaya, Selangor,10
Lim Ja Shen

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Technical Support Engineer] position. Ready to help team achieve company goals.

Overview

5
years of professional experience
1
year of post-secondary education
2
Languages

Work History

LOTUSS STORES MALAYSIA SDN BHD

Replenishment Assistant
2021.01 - Current (3 years & 8 months)

Job overview

  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Passionate about learning and committed to continual improvement.
  • Delivered services to customer locations within specific timeframes.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in team setting, providing support and guidance.
  • Provided professional services and support in dynamic work environment.

Golden Screen Cinemas

Cinema Crew Member
2019.01 - 2020.01 (1 year)

Job overview

  • Supported marketing efforts for upcoming films or special events through the creation and distribution of promotional materials, driving increased awareness and attendance among potential patrons.
  • Contributed to inventory management by accurately tracking stock levels and placing orders when necessary, preventing product shortages or overstocking issues.
  • Maintained cleanliness and organization of theater facilities, ensuring a safe and enjoyable experience for guests.
  • Facilitated effective communication between staff members through regular meetings and updates, fostering a cohesive work environment that promoted teamwork.
  • Ensured compliance with local regulations by monitoring age restrictions for certain films, protecting the cinema from potential fines or penalties.
  • Delivered consistently high-quality projection experiences by performing routine maintenance on projection equipment, ensuring optimal image and sound quality.
  • Handled cash transactions with accuracy and efficiency, ensuring proper accounting procedures were followed at all times.
  • Implemented promotional strategies to increase ticket sales during slow periods, resulting in higher revenue generation for the cinema.
  • Provided support during special events such as film premieres or festivals, leading to successful outcomes and repeat business from event organizers.
  • Acted as a liaison between management and crew members, addressing concerns or issues that arose in the workplace and working towards resolution.
  • Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
  • Collaborated with team members to ensure seamless coordination during high-traffic periods, resulting in reduced wait times for patrons.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Provided assistance to guests with special needs and helped with seat accommodations.
  • Scanned patrons' tickets, reported invalid tickets to supervisor and assisted patrons to assigned seats.
  • Checked IDs for age-restricted shows in compliance with regulations.
  • Enforced theater policies to maintain enjoyable viewing experience for all customers.
  • Directed ticket holders to seats and facility locations.
  • Sold admission, processed payments, and issued tickets.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

CTC Global Sdn Bhd

Technical Support Engineer
2019.03 - 2019.06 (3 months)

Job overview

  • Partnered with engineering teams to communicate customer feedback on product features and usability, driving continuous improvement initiatives.
  • Contributed to sales efforts by providing pre-sales technical consultations, addressing prospective client concerns regarding product functionality and compatibility.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Assisted in development of new support tools, streamlining issue resolution processes across organization.
  • Prevented potential system disruptions by conducting regular maintenance checks on client equipment and software installations.

Education

Kolej WIT Pandamaran Klang, Selangor, Malaysia

SKM LEVEL 3 from IT Technician
2018.02 - 2019.02 (1 year)

University Overview

Skills

Social Perceptiveness

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Achieved [Result] through effectively helping with [Task].

Affiliations

Affiliations
  • Lions Club
  • American Institute of Certified Public Accountants
  • American Marketing Association
  • Project Management Institute
  • National Association of Social Workers

Software

Windows

Timeline

Replenishment Assistant
LOTUSS STORES MALAYSIA SDN BHD
2021.01 - Current (3 years & 8 months)
Technical Support Engineer
CTC Global Sdn Bhd
2019.03 - 2019.06 (3 months)
Cinema Crew Member
Golden Screen Cinemas
2019.01 - 2020.01 (1 year)
Kolej WIT Pandamaran
SKM LEVEL 3 from IT Technician
2018.02 - 2019.02 (1 year)

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Lim Ja ShenCustomer Service Officer