Persistent and highly motivated salesperson with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Hi, I’m
Yah Wen Chen
Finance Executive
Ampang
Summary
Overview
6
years of professional experience
3
years of post-secondary education
1
Certification
4
Languages
Work History
Taysion Consulting Services SDN.BHDKuala Lumpur
HR Operations Executive
01.2022 - 04.2023
Job overview
- Handled employee relations matters professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Facilitated smooth organizational restructuring efforts by providing guidance on change management best practices.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Distributed employee engagement surveys to identify areas of improvement.
- Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics
AIA BerhadKuala Lumpur
Finance Executive (Telemarketer)
02.2020 - 01.2022
Job overview
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Made average of quality 50 outbound and inbound calls per day.
- Attained average 150% KPI achieve in sales targets on monthly basis.
Mind Creation Education GroupAmpang
Tutor
01.2017 - 02.2020
Job overview
- Collaborated with parents to develop appropriate tutoring lessons.
- Maintained records of student assessments, tutoring activities and results.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Responded to email and telephone requests to provide students with specific information.
- Motivated students with accurate feedback and positive reinforcement.
- Met with parents to discuss student progress and address concerns.
- Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills
Education
Veritas University CollegeKuala Lumpur, Malaysia
Bachelor of Business Administration from Business Administration And Management
01.2019 - 06.2022
University Overview
Skills
Certification
Google Digital Garage
Timeline
Google Digital Garage
04-2023
HR Operations Executive
Taysion Consulting Services SDN.BHD
01.2022 - 04.2023
Finance Executive (Telemarketer)
AIA Berhad
02.2020 - 01.2022
Veritas University College
Bachelor of Business Administration from Business Administration And Management
01.2019 - 06.2022
Tutor
Mind Creation Education Group
01.2017 - 02.2020
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