Ahsanullah Bayani

• Conducted quality inspections on employee work, ensuring all drinks were made and served to brand standard.
• Created coffee art on cappuccinos, lattes and other hot beverages using various creative techniques.
• Trained staff in vital barista tasks, including coffee art, coffee machine operating and customer service techniques.
• Prepared hot and cold beverages following set menus and techniques, including smoothies, hot chocolate and iced coffee.

During this period, I served as the Logistics Supervisor, responsible for coordinating production processes and managing the timely dispatch of orders. I worked closely with the IT team to enhance warehouse and transportation management systems, making operations more efficient and faster. I also supervised and trained staff to ensure that brand standards were maintained.

• Logistics Management: Planned and supervised loading, timely shipment of orders, and transportation management to ensure accurate and on-time deliveries.
• Collaboration with IT Team: Improved existing software systems for inventory management and logistics processes, reducing errors and increasing efficiency by implementing innovative solutions.
• Team Management and Training: Supervised various teams in production and logistics, evaluated performance, and provided training to enhance productivity and accuracy.
• Continuous Process Improvement: Identified and resolved issues in production and logistics operations, collaborating closely with technical teams to implement effective and innovative solutions.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional, organized, and safe environment for employees and patrons.