Yuan Yee Chia
Dengkil,Selangor
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and driving sales growth at Leader Driving. Excelled in documentation and reporting, alongside exceptional communication skills, including fluency in English, Chinese, Bahasa Malaysia, and Cantonese. Achieved significant sales targets by leveraging strong client relationships and expert product knowledge, contributing to a high percentage of repeat business.
Overview
17
17
years of professional experience
Work History
Admin Cum Customer Service
Leader Driving
10.2017 - Current
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Sales Executive
CED
08.2015 - 08.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Road Show Promoter
Eyes Relax
05.2011 - 02.2015
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
General Clerk
DE Matric
01.2008 - 01.2011
- Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Spm
SMK Batu 8
Puchong 12.2007
Skills
Documentation and reporting
Auto cad , sketch up
Part time studying in interior design in year 2024
Timeline
Admin Cum Customer Service
Leader Driving
10.2017 - Current
Sales Executive
CED
08.2015 - 08.2017
Road Show Promoter
Eyes Relax
05.2011 - 02.2015
General Clerk
DE Matric
01.2008 - 01.2011
Spm
SMK Batu 8
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