VESHALANI KANNA DASAN
Customer Service
Bayan Lepas, Penang
Summary
A highly articulate and responsible graduate seeking a challenging role in a reputable organization to apply and expand skills and knowledge in customer service. Demonstrates exceptional oral and written communication, active listening, and analytical problem-solving abilities. Enhances customer experiences through service-oriented behaviors, understanding customer needs, and providing tailored solutions to foster loyalty. Adaptable and willing to work in various environments as needed.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
4
4
Languages
Work History
Admin Cum Customer Service
PATTI MOOLIGAI SDN BHD
4 2022 - Current
- Responded to customer inquiries regarding products and services.
- Managed incoming orders and purchase orders efficiently.
- Addressed and resolved product and service issues, providing effective support.
- Promoted special offers and upsold related products and services.
- Gathered and analyzed customer feedback to enhance products and services.
- Maintained high customer retention rates through proactive relationship-building.
- Handled administrative tasks, verified orders, and ensured accurate record-keeping.
- Identified common issues and implemented proactive solutions.
- Collaborated with team members to enhance response times and service quality.
- Acquired comprehensive knowledge of product offerings to provide informed recommendations to customers.
Entrepreneur apprentice
Golden Shine Beauty Care Products
07.2019 - 07.2020
- Responded to customer inquiries regarding products and services.
- Efficiently processed incoming orders and purchase orders.
- Resolved product and service issues, providing effective support.
- Promoted special offers and upsold related products and services.
- Collected and analyzed customer feedback to enhance products and services.
- Achieved high customer retention rates through proactive relationship-building strategies.
- Managed administrative tasks, verified orders, and maintained accurate records.
- Identified common issues and implemented proactive solutions.
- Collaborated with team members to improve response times and service quality.
- Gained extensive knowledge of product offerings to provide informed recommendations to customers.
- Enhanced customer satisfaction through exceptional project management skills and timely delivery of products and services.
Clerk Typist
vp nathan & partners
01.2018 - 07.2018
- Ensured documentation accuracy by meticulously proofreading all materials before submission or distribution.
- Fostered team collaboration by organizing meetings and preparing relevant materials.
- Boosted overall productivity by effectively prioritizing and completing tasks promptly.
- Assisted team members by managing various administrative duties, including filing and scheduling appointments.
- Enhanced operational efficiency through skilled use of office equipment such as printers, copiers, scanners, and computers.
- Preserved confidentiality by securely handling sensitive information, protecting the privacy of clients and colleagues.
Supervisor
peranakan pasion restaurant
06.2017 - 07.2017
- Built strong relationships with key clients and stakeholders through regular communication and exceptional service delivery.
- Identified and rectified operational inefficiencies, resulting in increased effectiveness.
- Enhanced customer satisfaction by promptly responding to inquiries, addressing concerns, and providing effective solutions.
- Improved staff skills through targeted training programs, leading to better performance and career advancement opportunities.
- Conducted performance evaluations, pinpointing areas for improvement and developing professional growth plans.
- Resolved team conflicts quickly, fostering a harmonious and productive work environment.
Internship in Marketing Role
Penang Tech Centre (Tech Dome Penang)
11.2016 - 04.2017
- Managed customer administrative tasks efficiently.
- Received and processed purchase orders accurately.
- Handled phone calls and emails professionally.
- Issued sales transaction invoices promptly.
- Verified orders, including customer personal information and payment details.
- Maintained and updated sales and customer records.
- Compiled comprehensive monthly sales reports.
- Supported the marketing leadership team with organization and administrative assistance for various projects.
- Conducted research for key marketing campaigns.
- Applied industry-specific knowledge and concepts effectively in relevant work situations.
Promoter
sunshine mall
03.2013 - 08.2013
- Fostered strong customer relationships, leading to repeat business and brand loyalty.
- Utilized innovative sales strategies to address and overcome customer objections, securing purchase commitments.
- Maintained precise inventory control by conducting regular stock checks, updating records, and reporting discrepancies to management.
- Optimized productivity by managing time efficiently during peak hours and allocating resources to administrative tasks as needed.
- Increased sales performance through effective promotion communication and persuasive selling techniques.
- Enhanced company visibility by actively engaging with prospective customers.
- Managed inventory by organizing and maintaining a clean stockroom.
Education
BBA - DEGREE IN ENTREPRENEURSHIP WITH HONOURS
UNIVERSITI MALAYSIA KELANTAN
Kota Bharu, Kelantan, Malaysia 09.2018 - 04.2022
Some College (No Degree) - Marketing
POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH, KEDAH
Jitra, Kedah, Malaysia 09.2013 - 04.2016
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN SUNGAI ARA
Bayan Lepas, Penang, Malaysia 01.2008 - 04.2012
Skills
Computer Applications (MS Office, MS Ex)
Time Management
Problem Solving
Willingness to Learn
Multitasking
Customer Oriented
Complaint Handling
Call center experience
Up-selling abilities
Additional Information
CERTIFICATE
2008 - PLKN (NASIONAL SERVICE)
2018 - ENTREPRENEURSHIP SEMINAR (BASIC TERMS OF BIZ - TEKUN)
2019 - SPARK PROGRAMME (BUSINESS IDEAS - MAGIC)
Expected salary : RM3,500
Timeline
Entrepreneur apprentice
Golden Shine Beauty Care Products
07.2019 - 07.2020
BBA - DEGREE IN ENTREPRENEURSHIP WITH HONOURS
UNIVERSITI MALAYSIA KELANTAN
09.2018 - 04.2022
Clerk Typist
vp nathan & partners
01.2018 - 07.2018
Supervisor
peranakan pasion restaurant
06.2017 - 07.2017
Internship in Marketing Role
Penang Tech Centre (Tech Dome Penang)
11.2016 - 04.2017
Some College (No Degree) - Marketing
POLITEKNIK SULTAN ABDUL HALIM MU'ADZAM SHAH, KEDAH
09.2013 - 04.2016
Promoter
sunshine mall
03.2013 - 08.2013
High School Diploma -
SEKOLAH MENENGAH KEBANGSAAN SUNGAI ARA
01.2008 - 04.2012
Admin Cum Customer Service
PATTI MOOLIGAI SDN BHD
4 2022 - Current
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