Choong Hui Ling
Kuala Lumpur
Summary
Resourceful individual completes administrative tasks with speed and meticulous attention to detail. Proactively strengthens internal processes using excellent organization and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Admin Cum Customer Service Assistant
The Roof Realty Sdn Bhd
03.2024 - 04.2025
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Utilized problem-solving skills to address customer queries and complaints.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Identified and resolved discrepancies and errors in customer accounts.
Administration Clerk
Syarikat City Corporation
06.2023 - 01.2024
- Monitored office inventory and supplies, promptly ordering low-stock items in the system.
- Received, routed, and distributed incoming mail and parcels.
- Sorted physical and digital information, and sent it to the correct locations or personnel.
- Organized fair access to office facilities, resources, and supplies.
Teaching Assistant
品学补习中心 Bright Education
02.2023 - 05.2023
- Offered students one-on-one assistance with class assignments and activities.
- Distributed papers to students and collected completed assignments for grading.
- Supported student development by facilitating individual reading sessions and homework.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Helped students master learning concepts through one-on-one and small group tutoring.
Waiter
17
11.2022 - 12.2022
- Stocked and maintained silverware, linens and condiments.
- Anticipated and addressed guests' service needs.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
Education
High School Diploma - Business and Arts
SMK Desa Petaling
Kuala Lumpur, Malaysia01.2022
Skills
- Experienced with Microsoft Word
- Stock inventory management
- Experiential Learning
- Documentation and reporting
- Customer service
- Adaptability
- Multitasking Abilities
- Administrative and office support
Timeline
Admin Cum Customer Service Assistant
The Roof Realty Sdn Bhd
03.2024 - 04.2025
Administration Clerk
Syarikat City Corporation
06.2023 - 01.2024
Teaching Assistant
品学补习中心 Bright Education
02.2023 - 05.2023
Waiter
17
11.2022 - 12.2022
High School Diploma - Business and Arts
SMK Desa Petaling
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