Nur Fatin Fadzlina Binti Mohd Fadzli
Admin/Receptionist Admin
Petaling Jaya,Selangor
Summary
My name is Nur Fatin Fadzlina bt Mohd Fadzli, and I am 22 years old. I'm a graduate with a Diploma in Early Childhood Education. I also have a Grade DA driving license. I am someone who easily learns new things, is friendly, enjoys challenges, and can work well in a team. Additionally, I am trustworthy and responsible.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Admin Cum Customer Service
Arena Auctioneers Sdn Bhd
06.2024 - 12.2024
- Handle customer inquiries via phone, email, and chat professionally and promptly
- Process orders, invoices, and customer transactions accurately
- Assist with administrative tasks such as scheduling appointments, managing files, and preparing reports
- Entering and Completing Data for Documents:Input and update all necessary information for documents related to the sale and purchase of houses, shop lots, or land at auction.
- Managing Document Handling: Oversee and manage all documents by ensuring all necessary fields are completed accurately, and follow through with post-completion actions.
- Customer Management for Auctions:Handle customer interactions related to the sale and purchase of houses, shop lots, or land at auction, ensuring a smooth transaction process.
- Communication with Lawyers, Banks, and Customers:Respond to calls from lawyers, banks, and customers regarding document matters and inquiries related to the sale and purchase of houses, shop lots, and land.
- Handle customer complaints and provide appropriate solutions or escalate as necessary
Admin Cum Customer Service
Flamingo
11.2023 - 03.2024
- Ensure compliance with company policies and procedures
- Maintain and update customer records in the company database
- Support office operations, including data entry, document management, and correspondence
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Service Crew & Kitchen Leader
Sultan Azlan Abdul Aziz Shah
07.2018 - 11.2021
- Greet and assist customers in a friendly and professional manner
- Assist in restocking supplies and monitoring inventory levels
- Follow health and safety regulations to ensure a clean and safe environment
- Maintain cleanliness and organization in the dining and serving areas
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Trained new staff on food preparation and safety procedures.
Education
Diploma - Early Childhood Education
UNISEL
Bestari Jaya 09.2024
SPM -
SMK Subang
Shah Alam 12.2020
Skills
interpersonal skills and professionalism
Open to new ideas and willing to learn new ways of doing things
Able to communicate effectively with others
Flexible mindset for workplace flexibility
ability to follow instructions
Able to lead a team and work well in a team
organization
Independent and self-reliant but also a team player
ability to perform repetitive tasks
efficient handling of orders
multitasking abilities
Report preparation
Training development aptitude
Skills Strengths Abilities
- Strong interpersonal skills and a customer-first approach.
- Patience and professionalism when handling challenging customers or situations.
- Ability to follow instructions and maintain cleanliness and organization.
- Ability to stand for long hours and perform repetitive tasks.
- Efficiently handling orders and tasks during peak hours.
- Organizational and Multitasking Abilities
References
Mrs. Afiqah : 017-933 4990
(Supervisor of Arena Auctioneers)
Ms. Nur : 018-363 9474
(Leader of Flamingo)
Mr. Shazlan Zuriman : 012 - 662 4732
(Supervisor of Secrets Recipe)
Timeline
Admin Cum Customer Service
Arena Auctioneers Sdn Bhd
06.2024 - 12.2024
Admin Cum Customer Service
Flamingo
11.2023 - 03.2024
Service Crew & Kitchen Leader
Sultan Azlan Abdul Aziz Shah
07.2018 - 11.2021
Diploma - Early Childhood Education
UNISEL
SPM -
SMK Subang