Nur Fatin Fadzlina Binti Mohd Fadzli
Admin/Receptionist Admin
Petaling Jaya,Selangor
Summary
My name is Nur Fatin Fadzlina bt Mohd Fadzli, and I am 22 years old. I'm a graduate with a Diploma in Early Childhood Education. I also have a Grade DA driving license. I am someone who easily learns new things, is friendly, enjoys challenges, and can work well in a team. Additionally, I am trustworthy and responsible.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Admin Cum Customer Service
Arena Auctioneers Sdn Bhd
06.2024 - 12.2024
- Handle customer inquiries via phone, email, and chat professionally and promptly
- Process orders, invoices, and customer transactions accurately
- Assist with administrative tasks such as scheduling appointments, managing files, and preparing reports
- Entering and Completing Data for Documents:Input and update all necessary information for documents related to the sale and purchase of houses, shop lots, or land at auction.
- Managing Document Handling: Oversee and manage all documents by ensuring all necessary fields are completed accurately, and follow through with post-completion actions.
- Customer Management for Auctions:Handle customer interactions related to the sale and purchase of houses, shop lots, or land at auction, ensuring a smooth transaction process.
- Communication with Lawyers, Banks, and Customers:Respond to calls from lawyers, banks, and customers regarding document matters and inquiries related to the sale and purchase of houses, shop lots, and land.
- Handle customer complaints and provide appropriate solutions or escalate as necessary
Admin Cum Customer Service
Flamingo
11.2023 - 03.2024
- Ensure compliance with company policies and procedures
- Maintain and update customer records in the company database
- Support office operations, including data entry, document management, and correspondence
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Enhanced customer experiences by providing timely and accurate information on products and services.
Service Crew & Kitchen Leader
Sultan Azlan Abdul Aziz Shah
07.2018 - 11.2021
- Greet and assist customers in a friendly and professional manner
- Assist in restocking supplies and monitoring inventory levels
- Follow health and safety regulations to ensure a clean and safe environment
- Maintain cleanliness and organization in the dining and serving areas
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Maintained a clean and organized work environment for improved customer experiences.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Collaborated with front-of-house staff to ensure seamless communication and smooth service during busy shifts.
- Trained new staff on food preparation and safety procedures.
Education
Diploma - Early Childhood Education
UNISEL
Bestari Jaya 09.2024
SPM -
SMK Subang
Shah Alam 12.2020
Skills
interpersonal skills and professionalism
Skills Strengths Abilities
- Strong interpersonal skills and a customer-first approach.
- Patience and professionalism when handling challenging customers or situations.
- Ability to follow instructions and maintain cleanliness and organization.
- Ability to stand for long hours and perform repetitive tasks.
- Efficiently handling orders and tasks during peak hours.
- Organizational and Multitasking Abilities
References
Mrs. Afiqah : 017-933 4990
(Supervisor of Arena Auctioneers)
Ms. Nur : 018-363 9474
(Leader of Flamingo)
Mr. Shazlan Zuriman : 012 - 662 4732
(Supervisor of Secrets Recipe)
Timeline
Admin Cum Customer Service
Arena Auctioneers Sdn Bhd
06.2024 - 12.2024
Admin Cum Customer Service
Flamingo
11.2023 - 03.2024
Service Crew & Kitchen Leader
Sultan Azlan Abdul Aziz Shah
07.2018 - 11.2021
Diploma - Early Childhood Education
UNISEL
SPM -
SMK Subang
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