NOOR WAHINA BINTI MOHD SANIP
Kuala Lumpur
Summary
Administrative and customer service with 5+ years of experience in client communication, appointment coordination, invoicing, documentation and daily operations. Experienced in coordinating with clients and internal teams while managing multiple administrative tasks efficiently.
Overview
2
2
Languages
8
8
years of professional experience
Work History
ADMIN CUM CUSTOMER SERVICE
SPARK Child Development Centre
Bukit Jalil
10.2022 - 09.2026
- Handle phone calls, WhatsApp and walk-in enquiries from parents and clients.
- Act as a point of communication between parents, therapists and management to address concerns and follow up on matters.
- Explain centre procedures, programmes and services to new and existing parents.
- Coordinate appointments, therapy schedules and rescheduling arrangements.
- Coordinate parent meetings and progress review sessions with therapists.
- Assist parents with the centre's communication/application system.
- Prepare quotations, invoices and monthly billing documents for parents.
- Monitored outstanding payments and followed up with parents.
- Validate invoices and prepare relevant documents for accounting purposes.
- Support new programme introduction by providing information to prospective parents.
- Assist with operational and administrative tasks during a new branch opening, including coordinating department requirements and ensuring preparation tasks were completed.
- Prepared purchase orders for teaching materials and resources., order teaching materials and coordinate stock requirements.
- Conduct regular stock counts and reconcile physical stock with system records.
CUSTOMER SERVICE SPECIALIST
SEMS Services Sdn Bhd
Aeon Bandaraya Melaka, Melaka
09.2020 - 05.2022
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer service enquiries efficiently, ensuring accurate information delivery.
- Conducted customer satisfaction surveys and analysed feedback to identify areas for improvement.
HUMAN RESOURCE TRAINEE
San Miguel Yamamura Woven Products Sdn Bhd
Ayer Keroh, Melaka
02.2019 - 05.2019
- Managed onboarding sessions for newcomers on equipment and GMP
- Assisted in developing compensation strategies for employees
- Compiled and processed payment memos for timely employee remuneration
- Other HR related tasks assigned by employer
Education
Bachelor of Business Administration (Hons) - Human Resource Management
UiTM Cawangan Melaka, Kampus Bandaraya
Bandaraya, MelakaDiploma in Business Studies -
UiTM Cawangan Melaka, Kampus Alor Gajah
Alor Gajah, MelakaSijil Pelajaran Malaysia -
SMK Gajah Berang
Gajah Berang, MelakaSkills
- Customer relationship management
- Invoice preparation
- Operational support
- Invoice validation
- Time management
- Adaptability
- Calm under pressure
Accomplishments
Top Excellence Award, 2023
Languages
Bahasa Malaysia
Proficient
C2
English
Upper Intermediate
B2
Timeline
ADMIN CUM CUSTOMER SERVICE
SPARK Child Development Centre
10.2022 - 09.2026
CUSTOMER SERVICE SPECIALIST
SEMS Services Sdn Bhd
09.2020 - 05.2022
HUMAN RESOURCE TRAINEE
San Miguel Yamamura Woven Products Sdn Bhd
02.2019 - 05.2019
Bachelor of Business Administration (Hons) - Human Resource Management
UiTM Cawangan Melaka, Kampus Bandaraya
Diploma in Business Studies -
UiTM Cawangan Melaka, Kampus Alor Gajah
Sijil Pelajaran Malaysia -
SMK Gajah Berang