Hi, I’m
Nik Hazirah Nik Ibrahim
Database & Billing Analyst
Bandar Puncak Alam
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
As an experienced Operations and Office Management professional, established a solid track record in liaising with Federal, State, and Government agencies to ensure accurate data collection and migration to PUKAL collection system. Possess the ability to monitor and guide team leaders and subordinates while performing detail checking to avoid billing and adjustment errors. Areas of expertise include preparing reports and analysis, establishing close rapport with key personnel, and ensuring timely and accurate billing of customer accounts. Additionally, Skilled in resolving customer complaints and handling customer databases.
Overview
16
years of professional experience
4
years of post-secondary education
2
Languages
Work History
DTZ Nawawi Tie Leung Property Consultants Sdn Bhd, Kuala Lumpur
Marketing Coordinator
2010.08 - 2012.08 (2 years)
Job overview
- Ensuring all the documentations during the negotiation & closing process prepared & updated, draft a proposal, update leasing reports weekly/monthly & update budget rentals according to revised plan/layout.
- Managing multiple work assignments in delivering quality output & meeting project deadlines.
- Work with market research team to develop case studies, templates, Tenants/Landlords appreciation letters and interpret Tenants purchasing/renting statistic.
- Develop realistic marketing strategies, objectives, targets and measures.
- Develop weekly/monthly updates on budget rental sheets, leasing administration, projects layout plans and keep update about budget changes.
CIMB Wealth Advisors Bhd, Kuala Lumpur
Agency Supervisor
2008.10 - 2012.08 (3 years & 10 months)
Job overview
- [As a part timer, managing people's financial & provide wealth solution]
- Help clients analyze their financial situation, establish their investment goals and propose investment plan to achieve their goals with CIMB Wealth Advisors Berhad diverse range of financial products and services.
- Advise clients in building well diversified unit trust investment portfolio after considering their risk tolerance and time horizon.
- Continuously monitor and re-balance client’s portfolio to check on their investments potential returns.
- Defined clear targets and objectives and communicated to other team members.
Indah Water Konsortium Sdn Bhd, Kuala Lumpur
Senior Executive Database & Billing
2022.04 - 2023.10 (1 year & 6 months)
Job overview
- Provide support to Senior Manager by undertakes functions to ensure that operational and office management are carried out effectively and efficiently.
- Managed database for over 300,000 Government accounts.
- To liaise with Federal, State & Government Agencies for Government debt collection, accurate data collection and migration government accounts to PUKAL collection system.
- To monitor and provide guideline to team leaders and subordinates.
- To ensure data accuracy by performing detail checking prior approval to avoid billing and adjustment error.
- To establish, cultivate & nurture close rapport with key personnel in respective Federal Government Department, State Government & Local Authorities to recover outstanding debt and ensure prompt payment by promoting registration into PUKAL Payment System.
- To ensure all Water Accounts Number matched to customers account is correct.
- To check and resolve customer enquiries, checking and verifying adjustments / reversal / allowance for accurate billing of sewerage customers.
- To assists manager / senior manager to monitor and follow-up on all assignments given to database, site investigation or unit offices.
- Any other duties and responsibilities that may be assigned by management from time to time within category of employment.
Indah Water Konsortium Sdn Bhd, Kuala Lumpur
Database & Billing Executive
2012.08 - 2022.03 (9 years & 7 months)
Job overview
- Analyze database, do thoroughly checking to ensure all customer's accounts billed correctly.
- Perform thoroughly checking prior billing run for over 400,000 customer in monthly basis.
- Proceed further action necessarily if there is any redundant or unusual issue, in order to minimize any error before proceed billing to customer.
- Do monthly report consistently to monitor billing & collection progress and for management info.
- To ensure timely and accurate billing of customer accounts check and verify existing billing data as well as loading of new billing data.
- Perform all necessary adjustments to billing data within given time frame.
- Planning data flows for new or revised database.
- Liaise with vendor / customer on any technical issues and to ensure contract fulfillment is performed.
- Resolution of customer complaint to ensure resolution customer's complaints within time frame.
- Handles customer database and focused on Joint Billing between IWK and Water Operators.
- Responsible for IWK internal billing process and ensure billing run smoothly.
- Liaising with printing & delivery vendors to ensure all bills and bill delivery delivered to customer in timely manner.
- Follow-up and process invoices upon completion of bills delivery.
Al Hidayah Group, Kuala Lumpur
Sales & Marketing Executive
2012.04 - 2012.05 (1 month)
Job overview
- Work closely with Sales and Marketing Manager.
- Implement and execute company’s strategic marketing plan across all online and offline channels.
- Assist on market studies and market intelligence.
- Implement integrated marketing projects including eNewsletter email database.
- Work together with sales team to ensure every sales and opportunity is effectively perused and closed.
Swiftlet Corporation Sdn Bhd, Kuala Lumpur
Office Administrator
2010.02 - 2010.07 (5 months)
Job overview
- Preparing proposals, reports and invoices as given by superior.
- Assist in companies audit.
- Implementing filing systems for office.
- Keep tracking in and out payments.
- Giving suggestion to management on overall functioning of office.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Looking after requirements of each department.
CIMB Wealth Advisors Bhd, Kuala Lumpur
Unit Trust Consultant
2007.05 - 2008.09 (1 year & 4 months)
Job overview
- Implemented exit strategies for clients to transition out of investments.
- Assisted clients with budgeting and cash flow management.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Researched and evaluated potential investment products for clients.
Education
Universiti Kebangsaan Malaysia , Selangor, Malaysia
Bachelor of Science from Mathematics
2001.01 - 2005.04 (4 years & 3 months)
Skills
Data & Reporting Analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Executive Database & Billing
Indah Water Konsortium Sdn Bhd
2022.04 - 2023.10 (1 year & 6 months)
Database & Billing Executive
Indah Water Konsortium Sdn Bhd
2012.08 - 2022.03 (9 years & 7 months)
Sales & Marketing Executive
Al Hidayah Group
2012.04 - 2012.05 (1 month)
Marketing Coordinator
DTZ Nawawi Tie Leung Property Consultants Sdn Bhd
2010.08 - 2012.08 (2 years)
Office Administrator
Swiftlet Corporation Sdn Bhd
2010.02 - 2010.07 (5 months)
Agency Supervisor
CIMB Wealth Advisors Bhd
2008.10 - 2012.08 (3 years & 10 months)
Unit Trust Consultant
CIMB Wealth Advisors Bhd
2007.05 - 2008.09 (1 year & 4 months)
Universiti Kebangsaan Malaysia
Bachelor of Science from Mathematics
2001.01 - 2005.04 (4 years & 3 months)
Hobbies
Interest in outdoor activity such as jungle trekking, hiking, jogging and cycling.
References
Reference 1:-
Azzura Mohd Amin
Senior Manager
Customer, Billing and Collection Department (CBCD)
Indah Water Konsortium Sdn Bhd
60000 Kuala Lumpur
D/L : 03-2780 1341
HP: 012-658 7415
Reference 2:-
Nurin Izzati Nadzri
Executive
Customer, Billing and Collection Department (CBCD)
Indah Water Konsortium Sdn Bhd
60000 Kuala Lumpur
D/L : 03-2780 1428
HP : 011-157 99760
Notice Period
- Available to start work immediately
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