TOANG LICHEN

• Developed strong relationships with staffs & suppliers, improving communication channels and enabling more efficient order fulfillment.
• Analyzed competitors activities within designated markets to develop targeted approaches that drove sales growth.
• Enhanced merchandise display appeal of store displays, resulting in improved customer satisfaction and increased foot traffic.
• Evaluated supplier performance regularly and provided constructive feedback; this led to stronger partnerships and improved product quality.
• Increased sales by developing and implementing effective merchandising strategies for key product lines.
• Optimized product assortment based on sales performance data, increasing revenue from high-performing items while phasing out underperforming stock.
• Coordinated closely with marketing department to create cohesive advertising materials that accurately showcased available merchandise.
• Conducted market research to identify emerging trends, ensuring the company stayed ahead of competitors.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Streamlined inventory management processes to reduce overstock and improve product turnover rates.

• Worked with store managers to implement new displays, promotions and store layout changes.
• Monitored and replenished display inventory and restructured according to available stock.
• Managed installation of visual merchandising displays, urging team to with speed and accuracy.
• Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
• Coordinated with marketing team to create cohesive in-store promotional materials for special events and sales campaigns.
• Coordinated with marketing and promotions teams to verify proper implementation of visual elements of display.

My clients mainly from China who wanted to do a business trip and survey market in Malaysia.

• Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
• Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees.
• Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
• Implemented loss prevention strategies to minimize shrinkage and protect store assets.
• Boosted customer satisfaction through exceptional service and personalized attention to customer needs.
• Mentored team members, fostering a positive work environment that encouraged professional growth.
• Streamlined operational processes for increased efficiency in daily tasks and procedures.
• Increased sales revenue by implementing strategic merchandising and marketing techniques.
• Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.
• Managed inventory levels for optimal product availability and reduced stock obsolescence.
• Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for career development.
• Analyzed sales data to identify trends and opportunities for improvement in product selection or placement.
• Developed targeted marketing campaigns aimed at attracting new customers while retaining existing clientele.
• Implemented training programs to educate staff on products, services, policies, and procedures effectively enhancing their knowledge base.
• Collaborated with sales team to identify and fulfill customer needs.