JESSICA SEMAN
Lot 6398, Jalan Pulasan, Golden Royal Villa, Desa Senadin,Miri
Summary
Experienced skilled in business development, logistics, shipping, and crewing. Thrives under pressure, embraces challenges, and fosters collaboration. Effective communicator, adept at building rapport with stakeholders. Passionate about expanding business development, especially in the oil & gas sector.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Business Development Manager
ARMADA BANGSA SERVICES SDN BHD
2022.04 - 2024.04
- Build and maintain strong relationships with clients to ensure their satisfaction and loyalty
- Work with immigration authorities in Kuching to get Sarawak work permits approved
- Provide market feedback about competitors and client needs to the company
- Research new income streams and business opportunities in Malaysia, Singapore, and Indonesia
- Help develop a process to collect feedback from clients in the catering, shipping, and marine industries
- Close new business deals by managing requirements, negotiating contracts, and ensuring smooth operations
- Ensure clarity on bid conditions and oversee the preparation of tenders as per company standards
- Prepare and approve official quotations in the CRM system
- Handle and resolve problems and complaints from clients and suppliers, including vessel owners, end users, and agencies
- Work with specific suppliers and vessel owners to explore market development opportunities
- Negotiate favourable terms and agreements with clients and suppliers
- Expand regional business
- Lead and guide the business unit for success in market, sales, and commercial areas
- Participate in the inspection, on-hire and off-hire processes of marine vessels to ensure smooth operations.
Operations Cum Crewing Manager
MBC MARINE & SERVICES (M) SDN BHD
2016.10 - 2022.03
- Ensure strict safety protocols for crew members, protecting both personnel and equipment
- Oversee onboard catering services, maintaining quality and addressing issues promptly
- Implement measures to protect crew members and equipment from risks and hazards
- Direct and coordinate crew members to maintain efficiency, schedules, and profit targets
- Lead the recruitment process, including training and new hire documentation for compliance
- Compile crew matrix and data for tender proposals, ensuring accuracy
- Use checklists for monthly vessel inspections and represent the catering team for on-hire and off-hire vessels.
Business Development Manager
ARMADA BANGSA SERVICES SDN BHD
2012.01 - 2016.09
- Drive new business by implementing effective marketing and strategic plans
- Build strong relationships with key decision-makers to ensure client retention and growth
- Lead negotiations to secure long-term agreements with new clients
- Identify and pursue business opportunities to increase company revenue
- Create new proposals, contracts, and procedures to attract clients and improve workflows
- Enhance profit margins by managing budgets, overhead costs, and product turnover
- Collaborate with sales, marketing, and management teams to achieve shared goals
- Use phone, email, and face-to-face interactions to engage potential customers
- Maintain strong relationships with clients to ensure satisfaction and retention.
Operation Executive
MISARMA ENTERPRISE SDN BHD
2011.01 - 2012.01
- Source, order, and provide quotes to clients
- Pack all provisions and deliver them to the vessel
- Prepare documentation, including purchase orders and delivery orders, before the delivery process
- Address complaints from suppliers and clients
- Monitor operations to ensure smooth execution and report to your superior.
Guru Sandaran Tidak Terlatih (GSTT)
SK LONG JEEH BARAM
2008.04 - 2008.12
- Prepare daily lesson plans before class
- Teach Bahasa Malaysia, Visual Arts, Physical Education, Music, and Local Studies to students from Year 1 to Year 6
- Oversee the athletics club, train the sprint team and volleyball team, and represent the school as the sub-zone sports coordinator for MMSR Zon Baram Ulu.
Administration Clerk
KOMBINASI ANEKA TEKNIK SDN BHD
2006.02 - 2007.06
- Handle all administrative tasks, including staff salary preparation
- Assist the General Manager with documentation preparation and tendering for PCSB and Shell
- Request and check stationery and cleaning supplies, ensuring sufficient office equipment is available.
Education
High School Diploma -
Kolej Teknologi Antarabangsa Cybernetics
Pusat Pembangunan Kemahiran Sarawak (PPKS) Kuching International College of Advanced Technology Sarawak
01.2007
Sijil Pelajaran Malaysia (Terbuka) -
SMK Dato Permaisuri, Miri
01.2005
Skills
- Problem-Solving Abilities
- Customer Relationship Management
- Multitasking
- Teamwork and Collaboration
- Customer Relationship Management (CRM)
- Customer Complaint Resolution
Religion
Christian Roman Catholic
Marital Status
Married with two kids.
Languages
Bahasa Melayu
Beginner
A1
English
Intermediate
B1
Mandarin (Speak)
Intermediate
B1
Kenyah Kayan
Beginner
A1
Iban
Advanced
C1
Certification
Jabatan Kastam Diraja Malaysia - Kursus Ejen Kastam
References
Mr Barry Mike Mathew
Director of Armada Bangsa Services Sdn Bhd / Misarma Marine Sdn Bhd
085-412162
Timeline
Assistant Business Development Manager
ARMADA BANGSA SERVICES SDN BHD
2022.04 - 2024.04
Operations Cum Crewing Manager
MBC MARINE & SERVICES (M) SDN BHD
2016.10 - 2022.03
Business Development Manager
ARMADA BANGSA SERVICES SDN BHD
2012.01 - 2016.09
Operation Executive
MISARMA ENTERPRISE SDN BHD
2011.01 - 2012.01
Guru Sandaran Tidak Terlatih (GSTT)
SK LONG JEEH BARAM
2008.04 - 2008.12
Administration Clerk
KOMBINASI ANEKA TEKNIK SDN BHD
2006.02 - 2007.06
High School Diploma -
Kolej Teknologi Antarabangsa Cybernetics
Pusat Pembangunan Kemahiran Sarawak (PPKS) Kuching International College of Advanced Technology Sarawak
Sijil Pelajaran Malaysia (Terbuka) -
SMK Dato Permaisuri, Miri
Jabatan Kastam Diraja Malaysia - Kursus Ejen Kastam
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