Professional with experience in guest services, known for high standards and results-driven approach. Proven ability to enhance guest experiences through effective communication, problem-solving skills, and strong focus on team collaboration. Adaptable to changing needs, ensuring reliable and consistent service. Skilled in customer relations, conflict resolution, and multitasking, bringing positive and professional attitude to every interaction.
Proficient in MS Office Suite
Proficient in front office management software
Hospitality operations management
Customer engagement
Customer complaint resolution
Customer booking management
Client support
Detail-oriented data management
Guest experience enhancement
Payment transaction oversight
Customer relationship management