PETERSON SAMPAR ANAK NOEL
Front Office Manager
Miri
Summary
Professional with experience in guest services, known for high standards and results-driven approach. Proven ability to enhance guest experiences through effective communication, problem-solving skills, and strong focus on team collaboration. Adaptable to changing needs, ensuring reliable and consistent service. Skilled in customer relations, conflict resolution, and multitasking, bringing positive and professional attitude to every interaction.
Overview
25
25
years of professional experience
6021
6021
years of post-secondary education
3
3
Languages
Work History
Guest Service Assistant
Hotel Nur Miri
03.2025
- Responsible for welcoming and assisting guests, ensuring a smooth check-in and check-out process, handling guest inquiries and requests, and providing exceptional customer service. They coordinate with other departments to address guest needs and may also perform administrative tasks related to reservations, billing, or reporting. Flexibility, effective communication, and attention to detail are essential for this role.
Administrative Assistant Cum Procurement
Saga Max Services Sdn Bhd
12.2022 - 01.2025
- I executed company-assigned duties and job functions. I provided standby assistance for any other relevant job duties related to the company's operations. I received, sorted, and directed incoming mail to maintain good communication channels. I handled client correspondence and internal communications professionally. I received and responded to high-volume correspondence via email and live chat. I implemented procedure and policy improvements to keep office operations running smoothly and efficiently. I managed document control duties to reduce errors and maintain accurate records. I monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow. I maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents. I processed expense claims and invoices, ensuring accurate financial records and timely payments.
Assistant Housekeeper
Imperial Palace Hotel
01.2022 - 12.2022
- Assist the Housekeeper in day-to-day operations and assume responsibilities during their absence. Plan, control, and coordinate the activities of all Housekeeping personnel. Efficiently manage and supervise all administrative tasks, training, supervising, disciplining, counseling, and motivating Housekeeping personnel at all times. Prepare and revise daily work schedules based on occupancy levels. Attend to and handle hotel guests' complaints, inquiries, or requests. Assist the Housekeeper in inspecting the activities of Chambermaids and public area staff in accordance with the standards set by the Housekeeper. Perform any other related duties as instructed by the Housekeeper from time to time. Organize and catalog lost and found items, ensuring they are returned to guests promptly. Supervise laundry operations to ensure garments are cleaned, pressed, and returned to guests without delay.
Administrative Assistant Cum Crewing Personnel
Gulf Asia Solutions Sdn Bhd
10.2019 - 08.2020
- I consistently followed up and communicated with crew members, vessels, subcontractors, and suppliers, ensuring seamless operations. I scanned all updated documents and inserted them into the relevant P/A system, filing them in the manual archive when necessary. I ensured that a rapid reply regarding the status of their applications. Additionally, I maintained a comprehensive understanding of the company's emergency preparedness and kept all Next of Kin details up to date. By meticulously reviewing documents such as passports, certifications, and references, I adhered to regulatory requirements for recruitment. I also ensured the timely issuance and updating of contracts and conducted thorough inductions for new crew members, providing them with essential information. Furthermore, I developed and implemented new administrative systems, improving efficiency and productivity across the team. I upgraded the filing system, transitioning to electronic document management to enhance accessibility and reduce waste. Lastly, I coordinated travel arrangements, including flights and accommodation, for crew members.
Front Office Supervisor
NU Hotel Bintulu
10.2016 - 02.2019
- I ensured excellent service delivery and achieved high levels of customer satisfaction by responding to customer concerns and complaints promptly and professionally. I proactively addressed customer needs and requests in a timely manner, proficiently handled phone switchboards by redirecting calls and recording messages as necessary, and effectively organized mail and fax correspondence. I managed customer payments by posting charges and handling card and cash transactions, developed efficient work plans, and delegated tasks to front office associates. I provided guidance and supervision to ensure the accurate execution of work responsibilities by associates, effectively allocated resources based on identified requirements for complete coverage and continuous availability, and offered support and guidance to associates during their training in front office duties. Additionally, I conducted performance evaluations for team members, provided valuable feedback, maintained consistency with company policies and operational procedures among associates, and enhanced workplace safety by instructing associates in security protocols.
Front Office cum Room Division Manager
900 Boutique Inn Bintulu
01.2016 - 10.2016
- I trained reception staff to ensure they executed tasks adequately, efficiently, and according to guidelines. I implemented effective financial strategies to control expenses and increase the organization's profitability, conducted cost estimates, budget planning, monitored budgets, and continuously forecasted budget developments. I reported on the budget, evaluated cleanliness to ensure areas were presentable for customers, handled customer complaints and negative feedback, providing quick service recovery when applicable. I managed front operations by monitoring daily scheduling of room bookings, following quality standards, resolving special situations, maintaining spreadsheets, and managing the procurement of office supplies. Additionally, I conducted thorough reviews of incoming documents to verify their accuracy and completeness.
Administration Executive
Shimmer International (G.E) Limited
03.2011 - 03.2012
- I managed work permit arrangements, flight bookings, and the annual leave system to coordinate all staff movements effectively. Contributing to the operations of the Accounts and Finance department under the direction of the General Manager, I oversaw the management of mail and fax communications, maintaining accurate records through both traditional paper and electronic filing methods. I efficiently handled clerical tasks, maintaining accurate spreadsheets and databases, and managed the procurement of office supplies. Additionally, I conducted thorough reviews of incoming documents to verify their accuracy and completeness.
Payroll and Administration Assistant
Royal Mulu Resort Sdn. Bhd.
10.2005 - 02.2011
- I effectively handled on-boarding and exit processes, taking care of all associated administrative tasks. I oversaw the entire process of managing resigning employees, ensuring a smooth transition through exit clearance, settlement of final salaries, and correspondence. I monitored and controlled all employee transitions, including salary adjustments and modifications to benefits, and successfully oversaw all aspects of payroll administration utilizing the Atcom Payroll Plus system. I generated payslips for employees, updated, maintained, and filed HR records, and demonstrated strong attention to detail in administering employee's personal details and relevant documentation. I spearheaded the end-to-end monthly payroll cycle by accurately computing wages, incentives, allowances, and overtime reimbursements, ensuring compliance with pertinent laws and timely disbursement of salaries. Additionally, I ensured accurate and timely delivery of payroll summary reports through efficient preparation processes, and liaised with Statutory Bodies (EPF, SOCSO, LHDN) to ensure the prompt and accurate processing of monthly contributions, deductions, submissions, and correspondences.
Customer Service Representative
Wildlife Expeditions Sdn. Bhd.
10.2004 - 10.2005
- I drove customer engagement by promoting unique travel experiences and services, and delivered valuable travel recommendations and resources to enhance customer experiences. I provided expert advice and recommendations on products and services to customers via multiple communication methods, and assisted customers in addressing travel-related concerns such as reservations, ticketing, and cancellations. By addressing inquiries and delivering solutions, I ensured customer satisfaction, and actively engaged in company events and activities.
Reservation and Ticketing Clerk
Hornbill Travel Agency Sdn. Bhd.
04.2001 - 09.2003
- I provided guidance to customers seeking assistance with various travel choices, assisted in making reservations tailored to their unique requirements and financial parameters, and ensured the availability of accommodation or transportation on their desired travel dates. I collaborated with team members in developing tailored travel arrangements, offering insights into recommended local sights and activities, managed payment processing, and communicated confirmation details to customers, effectively resolving any concerns related to bookings or reservations. I provided customer support and assistance with reservation inquiries, enhanced customer experience by providing information about additional services or special packages like tour tickets, travel insurance, or upgraded seats/accommodations, and delivered customer assistance for reservation changes and cancellations, along with the issuance of air flight tickets.
Part Time Tutor
Cemerlang Tuition Centre
11.2000 - 01.2001
- I enabled students to intelligently comprehend and apply newly learned content by executing lesson plans according to established guidelines, facilitating effective learning during tutorial sessions. I aided students in becoming self-sufficient and effective collaborators in their learning, training and assisting them in acquiring essential study skills for academic success. I marked homework promptly and with care, providing constructive comments and detailed feedback to improve their future performance, and executed well-planned tutorials promptly to guarantee valuable learning experiences for students.
Reservation and Ticketing Clerk
Transworld Travel and Services Sdn. Bhd.
11.1999 - 10.2000
- I provided exceptional customer service at the counter by assisting customers with questions about flight dates, prices, and availability, and addressing inquiries about changes or cancellations while actively promoting special offers. I checked availability and issued flight tickets through computer reservation systems, accurately recording customers' personal information, such as passport numbers, for international travel. I ensured accurate payment processing by handling ticket and receipt distribution, utilized computer reservation systems to modify or cancel flight reservations, and verified modifications or cancellations with passengers or customers for accuracy. Additionally, I kept customers informed of any changes or delays in flights.
Education
Bachelor - Human Resources Management
Open University Malaysia
Miri, Sarawak09-2026
Certificate - Travel Operations
Universiti Teknologi Mara
Kota Samarahan, Sarawak11-1999
Sijil Pelajaran Malaysia -
St. Columba Secondary School
Miri. Sarawak12-1996
Skills
Proficient in MS Office Suite
Proficient in front office management software
Hospitality operations management
Customer engagement
Customer complaint resolution
Customer booking management
Client support
Detail-oriented data management
Guest experience enhancement
Payment transaction oversight
Customer relationship management
References
Luke, Sheau Ming, Sales Executive, +60 13-851 6601, Saga Max Services Sdn Bhd
Interests
1 Traveling: Passionate about exploring new cultures and destinations, and learning different languages, 2 Volunteering: Dedicated volunteer at local animal shelters and community food banks, 3 Cooking and Baking: Love experimenting with new recipes and hosting gatherings
ACTIVITIES
- 1. In 2024 I had the privilege of participating in a church outreach program aimed at providing essential support to victims of floods and landslides. As part of the initiative, I joined a dedicated team of volunteers in delivering much-needed rations and clothing to those affected by these natural disasters.
- 2. In 2013 till 2016 I have had the opportunity to volunteer with the Miri Welfare Department, specifically within the juvenile section. My role as a volunteer allowed me to contribute to various programs and initiatives aimed at supporting at-risk youth and fostering a positive environment for their growth and development.
ADDITIONAL INFORMATION
- Emergency Contact 1: Mr. Frank Noel Brooke (Brother)/ +60 16-253 1060
- Emergency Contact 2: Mdm. Shirley Noel Brooke (Sister)/ +60 19-909 8814
Timeline
Guest Service Assistant
Hotel Nur Miri
03.2025
Administrative Assistant Cum Procurement
Saga Max Services Sdn Bhd
12.2022 - 01.2025
Assistant Housekeeper
Imperial Palace Hotel
01.2022 - 12.2022
Administrative Assistant Cum Crewing Personnel
Gulf Asia Solutions Sdn Bhd
10.2019 - 08.2020
Front Office Supervisor
NU Hotel Bintulu
10.2016 - 02.2019
Front Office cum Room Division Manager
900 Boutique Inn Bintulu
01.2016 - 10.2016
Administration Executive
Shimmer International (G.E) Limited
03.2011 - 03.2012
Payroll and Administration Assistant
Royal Mulu Resort Sdn. Bhd.
10.2005 - 02.2011
Customer Service Representative
Wildlife Expeditions Sdn. Bhd.
10.2004 - 10.2005
Reservation and Ticketing Clerk
Hornbill Travel Agency Sdn. Bhd.
04.2001 - 09.2003
Part Time Tutor
Cemerlang Tuition Centre
11.2000 - 01.2001
Reservation and Ticketing Clerk
Transworld Travel and Services Sdn. Bhd.
11.1999 - 10.2000
Bachelor - Human Resources Management
Open University Malaysia
Certificate - Travel Operations
Universiti Teknologi Mara
Sijil Pelajaran Malaysia -
St. Columba Secondary School
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