Jasmine Lam

• Responding to customer inquiries about hair care products and services, providing information on product usage, and addressing any concerns or complaints they may have to Centre Manager
• Proactively makes outgoing calls to book customer treatments and increase centre activity
• Ensuring customer orders are processed accurately and efficiently, tracking shipments and keeping customers updated on their order status
• Preparing invoices, processing payments, and maintaining accurate records of financial transactions
• Generating sales report daily and monthly
• Maintaining customer records are properly stored and updated after every service
• Scheduling appointments and sending reminders to customers
• Stock take every end month to ensure the stocks are tally with our CRM system.
• Ensuring the center is clean and well maintained
• Basic administration tasks

• Proactively makes outgoing calls to book clients' lunch/dinner buffet session for an investment presentation
• Use scripts to provide information about lunch/dinner buffet sessions, prizes and present their benefits
• Ask pertinent questions to understand the customer's requirements
• Persuade the customer to join by demonstrating how company and client meet their needs.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.

• Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events
• Keeping the demonstration area tidy and well stocked with products, samples and/or literature
• Demonstrating the features of a product or service to potential customers
• Answering any questions potential customers might have about a product or service
• Recording transactions and stock levels
• Processing customers' payments
• Generating reports that outline customers' interest levels, questions asked, number of products/samples/literature sold and/or distributed
• Staying up to date with product or service features
• Proven ability to communicate with potential customers and convert them into paying customers.

• Handling multiple tables and tasks efficiently
• Demonstrated excellent customer service skills
• Ensured that all tables were clean and presentable
• Regularly checked on customers to ensure satisfaction
• Provided recommendations to customers on food and drinks
• Ensured that all orders were taken accurately and delivered promptly

• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Acknowledging and resolving customer complaints
• Ensure customer satisfaction and provide professional customer support
• Communicating and coordinating with colleagues as necessary
• Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries
• Implemented process improvements to streamline customer service tasks and improve efficienly
• Handled customer inquiries via phone, email, and live chat in a professional and courteous manner
• Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service
• Basic administrative tasks.

• Great Eastern Color My Heart Run & BMW Golf Cup International 2015 Malaysia
• Managing hospitality processes and procedures for event
• Managing of the Registration/Customer Service
• Managing event props and equipment, prizes, sponsorship items, premium goodies, etc
• Overseeing prize giving luncheon, F&B arrangement, signage setup, junior staffs, and event hostess
• Developed strong customer relations by providing timely and accurate information and solutions to customer inquiries
• Scheduled appointments, travel arrangements and coordinated logistics for events

• Setting up and maintaining a demonstration area, such as a table, stand, or booth at various events
• Keeping the demonstration area tidy and well stocked with products, samples and/or literature
• Demonstrating the features of a product or service to potential customers
• Answering any questions potential customers might have about a product or service
• Recording transactions and stock levels
• Processing customers' payments
• Generating reports that outline customers' interest levels, questions asked number of products/samples/literature sold and/or distributed
• Staying up to date with product or service features.

This programme entails knowledge and skills for the technical understanding, writing, scripting, presenting and organizing of traditional and new broadcast media.

• Internship - XuanWorks Sdn. Bhd. Completed 2014