FICKRY ASR BIN YACOB

Experienced Assistant Registrar with 1 year of experience successfully handling paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.

• Fluent in Bahasa Melayu and English
• Able to speak and write Arabic
• Able to proofread and translate English-Malay-English
• Proficient in Microsoft Office (Word/PowerPoint)
• Proficient in Canva
• Exemplary written and spoken communication skills
• Able to type at 70 wpm
• Outstanding selling skills
• Excellent cooperator
• Capable of working in a team

• Mahallah Representative Committee IIUM Pagoh, 2020-2021, Committee for Dakwah and Ibadah., Became a moderator/emcee for programs such as talks, tazkirah and many more., Handled online programs at Facebook using Streamyard.
• Mahallah Representative Committee IIUM Pagoh, 2021-2022, Head for Dakwah and Ibadah., Managed programs concerning religious activity at the Mahallah., Brainstormed on how to create an Islamic environment in the Mahallah.

Delivering a 5-star Customer Service Experience

• Supervised team of 2 staff members.
• Achieved high volume of sales through effectively implementing sales strategies.