Jui Anne Ng
Desa Petaling
Summary
Motivated Customer Service Representative with over 3 years of service experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Chinese and English.
Overview
5
5
years of professional experience
Work History
Content Moderator
Majorel
Kuala Lumpur
10.2021 - Current
- Approved, reviewed and edited content flowing to website.
- Managed content distribution to online channels and social media platforms.
Chinese Customer Service Representative
Agoda
08.2019 - 09.2021
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Collaborated with staff members to make accurate reservations.
Accommodations Representative 6 Months Secondment
Agoda
09.2020 - 02.2021
- Resolved problems, improved operations and provided exceptional service.
- Utilized Agoda system to input all key data into the hotel's database system.
- Prepared invoices, accepted payments and processed refund and cancellation requests.
English Customer Service Representative
Concentrix Malaysia
06.2018 - 06.2019
- Entered customer interaction details in system to track requests, document problems and record solutions offered.
- Responded to customer requests for products, services and company information.
Education
High School Diploma -
Butter & Olive College of Baking And Culinary Arts
Puchong, Selangor2016
Skills
- Quick Learner
- Move Fast
- Complaint Resolution
- Efficient Service
- Content Moderate
Timeline
Content Moderator
Majorel
10.2021 - Current
Accommodations Representative 6 Months Secondment
Agoda
09.2020 - 02.2021
Chinese Customer Service Representative
Agoda
08.2019 - 09.2021
English Customer Service Representative
Concentrix Malaysia
06.2018 - 06.2019
High School Diploma -
Butter & Olive College of Baking And Culinary Arts
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