Jane Lim Chiew Sian
Senior Executive
Selangor,Selangor
Summary
Dedicated in terms of time and energy to get assigned task done in specific time frame. Open to learning new experience despite coming from hotel industry background (Learning never ends as long there’s a will). Commit full concentration and corporation at work. Ability to interact effectively with senior management and team members. Adaptable to new environment. Good work ethics.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Public Bank Berhad
Kuala Lumpur
09.2020 - Current
- Phone calls and sending messages via WhatsApp to indebt customers as reminder to place payment to their unpaid credit cards
- Assist financial distress customers to 6 moratorium aid during Covid19 global pandemic
- Performed further checking on customer’s bankruptcy status via OA system and CCRIS reports
- Manage customer complaints and inquiries
- Analyzed customers’ info based on the Bank’s requirements (Income documents, nature of works, profession, CCRIS, RAMCI reports and etc) as a decision-making measure to proceed or declined credit card application via ECPS system
- Analyzed customers company’s info based on the Bank’s requirements (Financial year end reports, SSM documents, CCRIS, RAMCI reports, and financial relationship and etc) as a decision-making measure to proceed or declined Business card application via EVPC system
- Interact with branches to obtain documents, information and assistance via phone calls and email
- Construct proposal for higher management for decision making on customers’ business card application
- Interact, co-dependent and developed trust with internal sales and marketing team members as middle person to obtain information from branches and customer directly
- Take up Business Card creation once customer accepted offer letter from the Bank
- Distribute task, filing and status updates
- ACCOMPLISHMENT:
- Received recognition only in Wall of fame in Century Mahkota Hotel
- Received best employee certificate from Hatten Hotel Melaka
- Being recognized as best front office staff members for several times in Hatten Hotel wall of fame
- Received appreciation letter from Estadia Management
- Received positive feedback from Guests due to extra mile services
- Certificate of attended program entitled Introduction to Ethics in Banking – Asian Banking School
- Verbal appreciation from Senior Management as hardworking, reliable, and accountable executives in Public Bank.
Card collection officer
02.2019 - 09.2020
- Individual card Processing / Business / Prepaid Card processing
Reservation Assistant
The Pines Hotel Melaka
03.2018 - 08.2018
- Create room reservation via online travel agencies platform, phone calls, walk ins and email
- Produced ad hoc reports and documents for senior team members
- Data entry details such as payments, account information and call logs into the computer system
- Responded to customer requests via telephone and email
- Copied, logged and scanned supporting documentation
- Charging guests’ credit cards of room booking payment from online travel agency platforms such as Agoda, Booking.com and etc prior check ins.
Reservation Assistant/Operator/Receptionist
Estadia Hotel Melaka
10.2012 - 10.2015
- Create room reservation via online travel agencies platform, phone calls, walk ins and email
- Produced ad hoc reports and documents for senior team members
- Copied and scanned supporting documentation
- Data entry details such as payments, account information and call logs into system
- Responded to customer special requests ((honeymoon, proposal arrangements and etc) via telephone and email with the assistant of other department team members
- Analyzed departmental documents for rightful distribution and filing
- Attended calls internationally
- Assisted in reception counter for check ins and out services for both local and international guests
- Responsible in handling guests’ inquiries and complaints.
Reservation Assistant/Operator/Receptionist
Hatten Hotel Melaka
07.2010 - 09.2012
- Pre-opening stage.)
- Create room reservation via online travel agencies platform, phone calls, walk ins and email
- Produced ad hoc reports and documents for senior team members
- Copied and scanned supporting documentation
- Data entry details such as payments, account information and call logs into system
- Responded to customer special requests (honeymoon, proposal arrangements and etc) via telephone and email with the assistant of other department team members
- Analyzed departmental documents for rightful distribution and filing
- Attended calls internationally
- Implemented marketing strategies which resulted in 12% growth of customer base
- Assisted in reception counter for check ins and out services for both local and international guests
- Responsible in handling guests’ inquiries and complaints.
Reservation Assistant
Century Mahkota Hotel Melaka
04.2009 - 06.2010
- Create room reservation via online travel agencies platform, phone calls, walk ins, and email
- Produced ad hoc reports and documents for senior team members
- Copied and scanned supporting documentation
- Data entry details such as payments, account information and call logs into system
- Responded to customer requests via telephone and email
- Analyzed departmental documents for rightful distribution and filing.
Education
BBA - INTERNATIONAL BUSINESS
Multimedia University Melaka
Melaka, My 11.2015 - 12.2018
Skills
Computer literate inundefined
Timeline
Public Bank Berhad
09.2020 - Current
Card collection officer
02.2019 - 09.2020
Reservation Assistant
The Pines Hotel Melaka
03.2018 - 08.2018
BBA - INTERNATIONAL BUSINESS
Multimedia University Melaka
11.2015 - 12.2018
Reservation Assistant/Operator/Receptionist
Estadia Hotel Melaka
10.2012 - 10.2015
Reservation Assistant/Operator/Receptionist
Hatten Hotel Melaka
07.2010 - 09.2012
Reservation Assistant
Century Mahkota Hotel Melaka
04.2009 - 06.2010
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