Mohd Azman Bin Kholid
Banking Services Manager
Kuala Lumpur
Summary
I want to grow my career to limitless experience with a new field and new environment to put my strengths and weaknesses into tests. I always find myself as a people-person since the day I started working. Caring and solving people needs have always been my top priority in life. Human touch is my main belief in each of works that i have committed to.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Banking Services Manager
Public Bank Berhad
Wangsa Maju, Kuala Lumpur, Malaysia
11.2023 - Current
- Demonstrated strong leadership skills in managing complex projects from conception through completion, meeting deadlines as well as enjoying working under pressure while maintaining quality standards s
- Developed a high-performing team by providing comprehensive training, coaching, and performance evaluations
- Strengthened client relationships by consistently delivering exceptional customer service through personalized solutions and prompt issue resolution
- Conducted regular audits for regulatory compliance, ensuring adherence to industry standards while mitigating potential risks
Assistant Manager
Public Bank Berhad
Taman Midah Cheras, Kuala Lumpur, Malaysia
02.2023 - 11.2023
- Micro managing branch operations under the supervision of Banking Services Manager
- Build rapport with retail and corporate clients
- Meeting assigned target of deposits, bancassurance and unit trust as well as other banking products which brings to achievement of 4 month performance bonuses
- Handling complaints or feedbacks from customers and resolved on timely basis
- Keeping up to date with bank's policies and regulations to execute daily tasks
Senior Executive
Public Bank Berhad
Taman Midah Cheras, Kuala Lumpur, Malaysia
08.2016 - 02.2023
- Conduct tele-sales for insurance products
- Achieving daily sales requirements and target
- Achieving clients expectations and economic changes
- Assist daily branch operations in term of staffs management and transactions
- Achieving annual target and conduct cross-selling activities, Highest Branch achievement on credit card applications.
Marketing Executive
Teledirect Telecommerce Sdn Bhd
Kuala Lumpur Sentral, Kuala Lumpur, Malaysia
01.2015 - 12.2016
- Collaborated closely with sales teams to ensure alignment between promotional activities and revenue goals.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Developed and implemented targeted digital strategy to improve business performance.
- Communicated marketing strategy and campaign performance to verify alignment with corporate sales objectives.
- Put listening skills into test while understanding customers remote needs and thought.
- Understand clients feedback and needs before entering any sales agreement to ensure limitless satisfaction.
Education
Bachelor of Science - Plant Biology
Universiti Kebangsaan Malaysia (UKM)
Bangi, Malaysia 01.2012 - 12.2015
Some College (No Degree) - Science
Universiti Teknologi Mara (UiTM)
Puncak Alam, Malaysia 01.2011 - 01.2012
High School Diploma -
Sekolah Berasrama Penuh Integrasi (SBPI) Gombak
Kuala Lumpur, Malaysia 01.2006 - 12.2010
Skills
- Communication Skills
Regulatory compliance
Customer service
Risk assessment
Sales strategy
Performance evaluation
Conflict resolution
Audit management
Cash management
Relationship management
Anti-money laundering
Branch management
Certification
Professional Banker, AICB
Timeline
Banking Services Manager
Public Bank Berhad
11.2023 - Current
Assistant Manager
Public Bank Berhad
02.2023 - 11.2023
Senior Executive
Public Bank Berhad
08.2016 - 02.2023
Marketing Executive
Teledirect Telecommerce Sdn Bhd
01.2015 - 12.2016
Bachelor of Science - Plant Biology
Universiti Kebangsaan Malaysia (UKM)
01.2012 - 12.2015
Some College (No Degree) - Science
Universiti Teknologi Mara (UiTM)
01.2011 - 01.2012
High School Diploma -
Sekolah Berasrama Penuh Integrasi (SBPI) Gombak
01.2006 - 12.2010
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