Travelling
GAN LILI
LOGISTICS ARRANGEMENT / SHIPPING ARRANGEMENT / CUSTOM CLEARANCE/ PURCHASING/ INVENTORY MANAGEMENT
Klang, Selangor,SELANGOR
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
OPERATION ASSISTANT MANAGER
MJ PHARMACARE (CENTRAL) (M) SDN. BHD.
ONE CITY SUBANG
03.2023 - Current
- 1.) Procurements and purchase items for outlets
- 2) Dealing with vendors for quotation/ delivery status/ consignments issues before distributing to outlets.
- 3) goods arrangement and transfer between outlets.
- 4 ) Coordinator for the outlets' good arrangement.
- 5) Comparing price before purchase to adjust to match the market price for smooth sales.
- 6) developed strong working relationships with outlets' staff and fostering a positive work environment.
- 7) promoted teamwork with the team players and encouraging collaboration among outlets.
- 8) Maintained a clean, safe and organized store environment to enhance the customer experience.
- 9) offered hands on assistance to customers , assessing needs, and maintaining current knowledge of customer preferences.
- 10) Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- 11) Increased sales through effective merchandising strategies and targeted promotions.
- 12) monitored sales trends to adjust pricing strategies for optimal profitability .
- 13) Negotiated with suppliers to secure better pricing , reducing operational costs.
- 14) oversaw daily operations to maintain store cleanliness and organization.
- 15) improved customer satisfaction by resolving complaints and inquiries promptly.
- 16) Coordinated with Vendors for timely inventory replenishment, ensuring product availability .
ASSISTANT MANGER / TRANSHIPMENT DEPARTMENT HEAD
YANGMING SDN BHD
Klang, SELANGOR
01.2004 - 11.2022
- Assist to arrange and monitor the Transhipment cargoes which are from all over the world to port Klang to worldwide destinations with smooth arrangement without failure
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Problems solving between custom party to do custom clearance.
- Reduce the cost charges incurred when arrange cargoes with port authority to ensure that all the cargoes were arranged and transferred to other countries smoothly.
CUSTOMER SERVICE IN MARKETING TEAM
YANGMING SDN BHD
Klang, SELANGOR
01.2002 - 01.2004
- Assist to provide customer service for booking space for vessels and resolve problems and improve customer satisfaction with various problems include space issue/ BL documents / Loading and discharging issues
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
ACCOUNT EXECUTIVE
YANGMING SDN BHD
Klang, SELANGOR
08.2000 - 01.2002
- Assist branches account reporting from YANGING ( M) SDN BHD to Head quarter in Taiwan.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
ACCOUNT EXECUTIVE
YANGMING TAIPEI HQ
Klang, SELANGOR
07.1999 - 07.2000
- Monitoring Account reporting from Yang Ming Agent to Yang Ming HQ
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Led negotiations, securing deals that aligned with both client expectations and company goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
Education
BARCHELOR OF BUSINESS ADMINISTRATION -
NATIONAL CHENGCHI UNIVERSITY
TAIPEI 09.1995 - 06.1999
Skills
Cost efficiency strategies
Analytical problem-solving
Analytical decision-making
Client support
Effective team collaboration
Effective negotiation
Retail management
Management of retail processes
Corporate social responsibility
Effective multitasking
Inventory control
Vendor management expertise
Client satisfaction focus
Documentation management
Teamwork and collaboration
Effective multitasking skills
Analytical problem-solving
Documentation expertise
Self-driven initiative
Extra Information - Description
During the past year, I have been joining in various open-sea Swimathon competitions for 2.5KM in Port Dickson, 10KM in Pattaya, and 5KM in Philippines Caramoan open sea to challenge myself with fitness and persistence to reach certain target endurance for self-improvement.
Profile
GAN LILI, 012-2935149, liligan76@gmail.com, READING, SINGING, SWIMMING, COOKING
Interests
Swimming
Cooking
Singing
Timeline
OPERATION ASSISTANT MANAGER
MJ PHARMACARE (CENTRAL) (M) SDN. BHD.
03.2023 - Current
ASSISTANT MANGER / TRANSHIPMENT DEPARTMENT HEAD
YANGMING SDN BHD
01.2004 - 11.2022
CUSTOMER SERVICE IN MARKETING TEAM
YANGMING SDN BHD
01.2002 - 01.2004
ACCOUNT EXECUTIVE
YANGMING SDN BHD
08.2000 - 01.2002
ACCOUNT EXECUTIVE
YANGMING TAIPEI HQ
07.1999 - 07.2000
BARCHELOR OF BUSINESS ADMINISTRATION -
NATIONAL CHENGCHI UNIVERSITY
09.1995 - 06.1999