Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
MUHAMMAD NAZLI IMAN BIN MD LIZAN

MUHAMMAD NAZLI IMAN BIN MD LIZAN

Bachelor Of Science In Finance In Economics
Kuala Terengganu, Terengganu

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Customer Service Representative

Public Bank Berhad
09.2018 - Current
  • Handled customer inquiries regarding checking, savings, and credit card accounts with 98% satisfaction rating.
  • Identified customer needs and offered appropriate financial products, resulting in a 15% increase in service upsells.
  • Processed daily transactions and maintained accurate financial records in accordance with bank policies.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Finance

Universiti Teknologi Mara
Dungun, Terengganu, Malaysia
04.2001 -

Skills

    Customer engagement

    Effective problem resolution

    Engaged listening

    Comprehensive understanding of products

    Customer service expertise

    Skilled in software usage

Interests

I enjoy playing competitive football, which has helped me develop teamwork and leadership skills I’m also passionate about video games, particularly those that involve strategy and critical thinking Additionally, I have a strong interest in animal welfare and enjoy spending time volunteering at local animal shelters

Timeline

Customer Service Representative

Public Bank Berhad
09.2018 - Current

Bachelor of Science - Finance

Universiti Teknologi Mara
04.2001 -
MUHAMMAD NAZLI IMAN BIN MD LIZANBachelor Of Science In Finance In Economics