I enjoy playing competitive football, which has helped me develop teamwork and leadership skills I’m also passionate about video games, particularly those that involve strategy and critical thinking Additionally, I have a strong interest in animal welfare and enjoy spending time volunteering at local animal shelters
MUHAMMAD NAZLI IMAN BIN MD LIZAN
Bachelor Of Science In Finance In Economics
Kuala Terengganu, Terengganu
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Public Bank Berhad
09.2018 - Current
- Handled customer inquiries regarding checking, savings, and credit card accounts with 98% satisfaction rating.
- Identified customer needs and offered appropriate financial products, resulting in a 15% increase in service upsells.
- Processed daily transactions and maintained accurate financial records in accordance with bank policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Finance
Universiti Teknologi Mara
Dungun, Terengganu, Malaysia 04.2001 -
Skills
Customer engagement
Effective problem resolution
Engaged listening
Comprehensive understanding of products
Customer service expertise
Skilled in software usage
Interests
Timeline
Customer Service Representative
Public Bank Berhad
09.2018 - Current
Bachelor of Science - Finance
Universiti Teknologi Mara
04.2001 -
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