Summary
Overview
Work History
Education
Skills
Timeline
Generic

LIM KAM LOONG

Petaling Jaya, Selangor,10

Summary

Accomplished Personal Banker Deputy Manager with a proven track record at Public Bank Berhad, adept in financial advisement and relationship management. Excelled in expanding client bases by over 30% through strategic sales techniques and superior customer service. Expert in banking policies, ensuring smooth financial transactions and fostering client financial health. Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations. Dynamic and attentive Manager specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Deputy Manager with extensive knowledge of the retail industry. Solid managerial and communication skills. Gifted in handling tense situations with irate customers. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

20
20
years of professional experience

Work History

Personal Banker Deputy Manager

Public Bank Berhad
10.2021 - Current
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Developed and maintained relationships with customers and loan officers to establish smooth loan process.
  • Proactively identified solutions for customers experiencing credit issues.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Managed and responded to correspondence and inquiries from customers and vendors.

Cashier/ Teller

Public Bank Berhad
10.2016 - 09.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Calculated fees due, interest and change for customer transactions.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.

Loan Operations Clerk

Public Bank Berhad
05.2011 - 09.2016
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Reviewed and validated details of loan applications and closing documentation.
  • Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.

Cashier/ Teller

Public Bank Berhad
03.2006 - 12.2011
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Operated cash register to record transactions accurately and efficiently.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Maintained accurate records of customer transactions in line with bank procedures.

Bank Messenger

Public Bank Berhad
09.2004 - 02.2006
  • Provided shipping documentation and relayed information to recipients
  • Send relevant documents to Headquarters
  • Communicated with dispatch and customers for accurate delivery information.

Education

MBA - Business Administration And Management

ASIA E UNIVERSITY
Kuala Lumpur, Malaysia
09.2016

Skills

  • Transaction Processing
  • Banking
  • Customer Service
  • Cross-Selling and Upselling
  • Loans
  • Branch management
  • Relationship Management
  • Business Development
  • Professional Appearance
  • Branch operations
  • Loan Processing
  • Cash Handling
  • Sales strategy
  • Teller Support

Timeline

Personal Banker Deputy Manager

Public Bank Berhad
10.2021 - Current

Cashier/ Teller

Public Bank Berhad
10.2016 - 09.2021

Loan Operations Clerk

Public Bank Berhad
05.2011 - 09.2016

Cashier/ Teller

Public Bank Berhad
03.2006 - 12.2011

Bank Messenger

Public Bank Berhad
09.2004 - 02.2006

MBA - Business Administration And Management

ASIA E UNIVERSITY
LIM KAM LOONG