Darrel Chew Yoong Wen
Shah Alam,Selangor
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Field Engineer / Site Manager
Global Development Technology Sdn Bhd / EZSVS Co Ltd
2023.08 - Current
- Engage with clients to understand their needs, address concerns, and provide expert technical solutions.
- Conduct thorough research and on-site assessments to determine project requirements, identify risks, and develop strategic solutions.
- Oversee design and implementation of engineering projects, manage construction activities, and ensure adherence to specifications and timelines.
- Quickly diagnose and resolve construction or machinery issues to minimize downtime and ensure project continuity.
- Inspect and test materials and machinery for safety compliance, manage repairs, and implement technical improvements to maintain operational efficiency.
- Lead and supervise on-site teams, including technicians and contractors, to meet safety protocols, quality standards, and project objectives.
- Draft detailed reports documenting project progress, milestones, and any deviations, ensuring regulatory and environmental compliance.
- Implement and enforce safety protocols to comply with industry standards and regulations.
- Coordinate with vendors, contractors, and service providers for maintenance, repairs, and installations.
- Monitor environmental conditions in the data center, such as temperature, humidity, and power usage, to optimize efficiency and performance.
- Develop and maintain documentation, including SOPs, incident reports, and equipment inventory.
- Collaborate with IT, facilities management, and security departments to address issues and enhance operations.
- Conduct regular inspections and audits to identify areas for improvement and ensure best practices are followed.
- Respond to emergencies and critical incidents, providing leadership to minimize downtime and mitigate risks.
- Monitored, coached, and supervised team of 4 employees in 2023-2024.
Sales Executive / Account Manager
Complete Human Network Sdn Bhd
2022.11 - 2023.08
- Conduct market research to identify sales opportunities and evaluate customer needs.
- Actively seek new sales leads through cold calling, networking, and social media.
- Set up meetings with potential clients, listen to their needs, and address their concerns.
- Deliver engaging presentations on products and services.
- Ensure stock availability for sales and demonstrations.
- Represent company at exhibitions and conferences.
- Negotiate and close deals, handling complaints and objections professionally.
- Collaborate with team members to achieve outstanding results.
- Collect and share customer feedback with internal teams.
- Safely load, transport, and deliver items to clients or businesses on time.
- Manage customer accounts, including negotiating contracts and agreements.
- Build and maintain strong, lasting customer relationships.
- Understand and present product features and benefits effectively.
- Assess customer issues and provide appropriate solutions.
- Maintain detailed records of customer interactions and ensure prompt resolution of issues.
- Draft and finalize agreements, clearly outlining terms, conditions, and deliverables.
- Create detailed project plans with realistic timelines.
- Optimize project efficiency through thorough resource allocation and task prioritization.
Customer Service Representative
Digi Telecommunications Sdn Bhd
2022.01 - 2022.06
- Manage high volumes of inbound customer inquiries.
- Identify and assess customer needs to ensure resolution and satisfaction.
- Build strong, trusting relationships with customers through open, interactive communication.
- Provide accurate, complete information using appropriate methods and tools.
- Meet customer service team goals for call handling and sales quotas.
- Address customer complaints, offering timely and effective solutions and alternatives.
- Maintain records of customer interactions, process accounts, and manage documentation.
- Adhere to communication procedures, guidelines, and policies.
- Stay informed about products and update customers on new offerings.
Customer Service Representative / Tele-Sales
Wealth Mentors Sdn Bhd
2017.12 - 2018.10
- Manage high volumes of inbound customer inquiries.
- Identify and assess customer needs to ensure resolution and satisfaction.
- Build strong, trusting relationships with customers through open and interactive communication.
- Provide accurate, complete information using the right tools and methods.
- Meet customer service team targets for call handling and sales quotas.
- Address customer complaints promptly, offering effective solutions and alternatives.
- Maintain detailed records of customer interactions, process accounts, and manage documentation.
- Adhere to communication procedures, guidelines, and policies.
- Contact potential or existing customers to inform them about products or services using scripts or improvisation.
- Engage customers by asking questions to spark their interest.
- Initiate sales with potential customers over the phone.
- Listen to customer needs to generate repeat sales.
- Stay updated on all products and inform customers about new offerings.
Education
Diploma in Aircraft Maintenance Engineering - Aircraft Maintenance
Executive Jet Aviation Sdn Bhd
Glenmarie01.2021
High School Diploma -
SMK Seafield
USJ01.2017
Skills
- Time Management
- Leadership
- Fast Learner
- Analytical Skills
- Project Management
- Quality Control
- Client Relations
- Teamwork and Collaboration
Languages
ENGLISH
Advanced
C1
BAHASA MALAYSIA
Upper intermediate
B2
MANDARIN
Upper intermediate
B2
CANTONESE
Upper intermediate
B2
Hobbies and Interests
- SWIMMING
- GYM WORKOUT
- ROCK CLIMBING
- PHOTOGRAPHY
- VIDEOGRAPHY
- MUSIC CREATION
Timeline
Field Engineer / Site Manager
Global Development Technology Sdn Bhd / EZSVS Co Ltd
2023.08 - Current
Sales Executive / Account Manager
Complete Human Network Sdn Bhd
2022.11 - 2023.08
Customer Service Representative
Digi Telecommunications Sdn Bhd
2022.01 - 2022.06
Customer Service Representative / Tele-Sales
Wealth Mentors Sdn Bhd
2017.12 - 2018.10
Diploma in Aircraft Maintenance Engineering - Aircraft Maintenance
Executive Jet Aviation Sdn Bhd
High School Diploma -
SMK Seafield
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