Muhammad Izzat bin Hafidz
IT Support
Sungai Petani, Kedah
Summary
At NCS Global Technology Sdn Bhd, I excelled as an IT Technical Support Specialist, streamlining IT processes to enhance efficiency and minimize downtime. My expertise in network diagnostics and incident management, coupled with a proactive approach, led to significant improvements in system reliability and customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Equipped with strong problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
IT Technical Support Specialist
NCS Global Technology Sdn Bhd
2018.03 - Current
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
- Offered troubleshooting of connectivity issues across networks such as IP settings and Physical LAN cable.
- Installed, configured and maintained computer systems and network connections.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshoot hardware and network issues.
- Used ticketing systems to manage and process support actions and requests.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Served as reliable escalation point for complex technical issues requiring advanced expertise or collaboration with other departments within organization.
- Configured hardware and devices to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Streamlined IT processes for increased efficiency and reduced downtime.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
Education
Diploma In Information Technology (Programming) - Information Technology
Politeknik Sultan Abdul Halim Muadzam Shah
Jitra, Kedah, Malaysia 2014.12 - 2017.11
Some College (No Degree) - Certificate Of Computer Software Application
Kolej Komuniti Gerik
Gerik 2012.07 - 2014.03
Skills
Printer Support
System Configuration
Hardware Installation
Incident Management
Network configuration
Network diagnostics
Hardware diagnostics
TCP/IP
Issue Troubleshooting
Ticket management
Timeline
IT Technical Support Specialist
NCS Global Technology Sdn Bhd
2018.03 - Current
Diploma In Information Technology (Programming) - Information Technology
Politeknik Sultan Abdul Halim Muadzam Shah
2014.12 - 2017.11
Some College (No Degree) - Certificate Of Computer Software Application
Kolej Komuniti Gerik
2012.07 - 2014.03
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