Ariane Joy De Guzman

• Ensures that the content via the LIVE channel meets the company’s standards and guidelines.
• Reviewing content, including text and image.
• Reviewing content to determine if violates any laws or regulations, such as those of hate speech, bullying, or harassment.
• Reviewing content for copyright infringement, obscene language, or pornographic images.

• Assisting in the enforcement of content moderation policies by flagging and escalating potentially problematic content to higher-tier moderators..

• Financial Account – E-Payment processing platform.
• Interact with customers via phone, email, or chat.
• Assist with account creation to end-to-end payment processing.
• Educate and guide with any payment and payout concerns, either for a user or an end customer.

• Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.

• Assist with all Facebook Advertising concerns via phone, email, or chat.
• Responding promptly to customer queries to increase overall satisfaction.
• Provided product information to customers and aligned products with customer needs to boost satisfaction.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Assists advertisers in navigating Facebook advertising tools and recommends proper strategies based on their objectives.

• Answers all Airbnb reservations and/or trip-related issues. (Refunds, Amenity issues, Cleanliness issues).
• Approved/rejected loss requests from the other team and own team members within specified limits and referred loss applications outside those limits to the management for their approval.
• Assigned as POC (Point of Contact) to minimize the queries that directly go to the team lead.
• Responded to phone and email inquiries and complaints following standard operating procedures.
• Assist hosts and guests with reservation rebooking, alteration, and cancellation requests.

• Handled escalated calls efficiently, finding satisfactory resolutions for both users and the company alike.

• Handles all AT&T Billing concerns. Updated and maintained database with accurate customer information and timely data entry.
• Provided account information to customers and explained bill service policies and customer rights.
• Offer (Upsell) and process all sales-related transactions, whether it be for DirecTV, U-verse TV, U-verse Internet, or AT&T Mobility.
• Highlighted new products and company promotions during sales pitches.
• Referred unresolved customer grievances to designated departments for further investigation.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Recommended improvements in products, services, or billing methods to prevent future problem.

• Managed a team of warehouse employees, delegating tasks effectively to maintain smooth operations and high morale.
• Conducted regular inventory audits to maintain accuracy in stock counts and prevent discrepancies or product loss.
• Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
• Organized efficient loading/unloading schedules avoiding delays in daily operations.
• Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements.

• Directed dispatching, routing, and tracking of different vehicles.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
• Maintained updated and detailed records of calls in physical and electronic database.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Supported company growth by managing a high volume of invoices during peak periods without compromising quality or timeliness.