Overview
Work History
Education
Skills
Affiliations
Timeline
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Hse Shyang Lim

Hse Shyang Lim

Melaka - Melaka

Overview

2
2
years of professional experience

Work History

Customer Service, Advisor

Concentrix CVG Sdn Bhd - Huawei
Kuala Lumpur
10.2023 - 02.2024
  • Responding to incoming client enquires and resolve issues using systematic and efficient problem solving approach.
  • Pinpointed client requirements, elucidated information, proffered comprehensive solution or viable alternatives.
  • Worked closely with Technical Team to resolve applications issues.
  • Complied and furnished data to the technical team to inform and facilitate the future development of products.
  • Awarded Top Rookie of the Month.
  • Promoted to complex level query team within 1 month, a first within the company.

Data Intern

CodaPayments
Singapore
06.2022 - 09.2022
  • Collected, tracked and reviewed data to evaluate business and market trends.
  • Conducted data analysis to prepare forecasts and identify trends.
  • Created and monitored performance metrics to keep databases functioning at optimal capacity.
  • Consumer Analytics: Focuses on better understanding of consumer journey on company's website through building dashboards.
  • Publisher Insights: Building up capabilities to provide gaming publishers with insights on their product performance in company's seller portal.

Education

Bachelor of Science - Applied Mathematics

University of California, Los Angeles (UCLA)
Los Angeles, CA, USA
08.2023

Associate of Science - Computer Science

De Anza College
Cupertino, CA, USA
06.2021

Skills

  • Database management
  • Data mapping
  • Consumer Analytics
  • Strong leadershipskill and communication skills
  • Proficient in SQL, Python, and Excel
  • Proficient in English, Mandarin, and Bahasa Malay

Affiliations

Director of Finance - UCLA Delta Tau Delta Fraternity | 11/2021 - 11/2022

  • Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.

Timeline

Customer Service, Advisor

Concentrix CVG Sdn Bhd - Huawei
10.2023 - 02.2024

Data Intern

CodaPayments
06.2022 - 09.2022

Bachelor of Science - Applied Mathematics

University of California, Los Angeles (UCLA)

Associate of Science - Computer Science

De Anza College

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Hse Shyang Lim