Hse Shyang Lim
Melaka - Melaka
Overview
2
2
years of professional experience
Work History
Customer Service, Advisor
Concentrix CVG Sdn Bhd - Huawei
Kuala Lumpur
10.2023 - 02.2024
- Responding to incoming client enquires and resolve issues using systematic and efficient problem solving approach.
- Pinpointed client requirements, elucidated information, proffered comprehensive solution or viable alternatives.
- Worked closely with Technical Team to resolve applications issues.
- Complied and furnished data to the technical team to inform and facilitate the future development of products.
- Awarded Top Rookie of the Month.
- Promoted to complex level query team within 1 month, a first within the company.
Data Intern
CodaPayments
Singapore
06.2022 - 09.2022
- Collected, tracked and reviewed data to evaluate business and market trends.
- Conducted data analysis to prepare forecasts and identify trends.
- Created and monitored performance metrics to keep databases functioning at optimal capacity.
- Consumer Analytics: Focuses on better understanding of consumer journey on company's website through building dashboards.
- Publisher Insights: Building up capabilities to provide gaming publishers with insights on their product performance in company's seller portal.
Education
Bachelor of Science - Applied Mathematics
University of California, Los Angeles (UCLA)
Los Angeles, CA, USA08.2023
Associate of Science - Computer Science
De Anza College
Cupertino, CA, USA06.2021
Skills
- Database management
- Data mapping
- Consumer Analytics
- Strong leadershipskill and communication skills
- Proficient in SQL, Python, and Excel
- Proficient in English, Mandarin, and Bahasa Malay
Affiliations
Director of Finance - UCLA Delta Tau Delta Fraternity | 11/2021 - 11/2022
- Created and enforced company-wide controls regarding revenue and expenses in concerted effort to protect organization's assets.
- Evaluated budget plans and current costs to project trends and recommend updates.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Oversaw preparation of corporate balance sheets, income statements and other financial reports.
Timeline
Customer Service, Advisor
Concentrix CVG Sdn Bhd - Huawei
10.2023 - 02.2024
Data Intern
CodaPayments
06.2022 - 09.2022
Bachelor of Science - Applied Mathematics
University of California, Los Angeles (UCLA)
Associate of Science - Computer Science
De Anza College