Summary
Overview
Work History
Skills
Personal Information
Additional Information
Accomplishments
Hobbies and Interests
Driving Licence (Valid)
LANGUAGES
Timeline
Generic
Danson Tan

Danson Tan

W.P. Kuala Lumpur

Summary

Dynamic professional with a strong foundation in problem-solving, customer service, and multitasking. Expertise in sales and marketing, combined with exceptional relationship-building skills, drives results through effective product knowledge application. A commitment to teamwork and fostering positive client relationships ensures alignment with organizational goals while enhancing overall performance. Proven ability to adapt and thrive in fast-paced environments, consistently delivering outstanding outcomes.

Overview

14
14
years of professional experience

Work History

Customer Service Advisor ( Inbound Call Center )

CONCENTRIX CVG Malaysia SDN. BHD.
05.2025 - Current
  • Addressed and resolved customer complaints in a timely, efficient and helpful manner.
  • Maintained excellent customer satisfaction by resolving issues, product difficulties, complaints and questions efficiently and effectively.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • Multitasking skills are put to the test. Helped customers resolve difficulties using attentive listening skills and clever problem-solving in the mean time submitting a write-up case review for the call.
  • Addressed customer complaints by mastering active listening skills attentively and asking insightful questions
  • Managed inbound customer service calls, accurately addressing queries and resolving issues to enhance customer satisfaction.

Inside Sales Representative

INFO-TECH SYSTEMS & INTEGRATORS SDN BHD
07.2024 - 02.2025
  • Cultivated strong relationships with existing customers by providing exceptional after-sales support.
  • Utilised CRM systems to track customer interactions and sales progress efficiently.
  • Provided detailed product information and solutions tailored to individual customer needs.
  • Monitored competitor activity and adjusted strategies to maintain a competitive edge.
  • Conducted product demonstrations, highlighting features and benefits to prospective clients.
  • Participated in industry events and conferences to network and promote company products.
  • Developed and implemented strategic sales plans to penetrate new markets and sectors.
  • Adapted sales strategies to changing market conditions and customer feedback.
  • Streamlined sales processes by introducing more efficient methods, reducing time to close.

Hire Purchase Sales Executive

HONG LEONG BANK BERHAD
02.2021 - 06.2024
  • Representing company to liaise and build prompt rapport relationships with car dealers and sales advisors to obtain auto-loan businesses
  • Highly skilled in Multitasking abilities and time management to execute the auto-loan business within TAT
  • Proficiency in advising client's regarding banking financial products by obtaining loan approvals for client's, assist clients throughout signing the hire purchase loan agreement entire process and providing prompt after sales services to all clients
  • Successfully acquired a strong and wide personal data networking build-up by self personality abilities based on years of experience in the auto-loan business industry
  • Possess strong credit knowledge criteria and prompt loan mitigation skills including expertise in loan disbursement funding process
  • Acquired 3 and a half years above background experience in hospitality customer serviced and bartender services by spearheaded and increasing company's total annual sales revenue by 68%

Insurance Sales Representative

HONG LEONG ASSURANCE BERHAD
12.2019 - 11.2020
  • Acquired valid Insurance License | Certificate :
  • CERTIFICATE EXAMINATION NI INVESTMENT LINKED LIFE INSURANCE (CEILI)
  • PRE CONTRACT EXAMINATION FOR INSURANCE AGENT LIFE INSURANCE CA (PCE)
  • Ensuring full compliance throughout all aspects of the financial planning process to avoid misleading compliance that could breach federal laws
  • Provide financial and insurance services that suits most to client's requirements within their current budget amount
  • Build prompt relationships with all client's by providing high standard professional insurance services
  • Active in team-building activities and self-motivation trainings to stay self-motivated at all times

Smart Home Automation Specialist

TECH A.V. CONCEPT SDN BHD
01.2017 - 11.2019
  • Knowledgeable and specialized in Smart Home Automation Systems advanced technology
  • Design and implement smart home automation solutions by compromising as a team player with technical support team
  • Provide technical support and customer services to all client's in smart home automation systems
  • Conduct product demonstrations and provide after sales services to all client's to ensure customer satisfaction guaranteed and retention by achieving high percentage rate of repeat sales
  • Collaborate and compromise on going project plans with interior designers and architect to source innovative technologies

Grab Car Driver (Passenger)

GRABCAR SDN BHD
02.2012 - 12.2016
  • Priorities all clients and passengers safety measures and vehicle cleanliness at all times
  • Skillful by navigating through heavy traffic conditions during peak hours
  • Experienced in handling emergency situations calmly and efficiently
  • Adhere to follow and obey all traffic laws and regulations on the road at all times
  • Sustain and build prompt relationships with all clients and passengers to ensure a high rate of repeated booking / Repeated Sales Value
  • Always ensure on-time arrival and departures punctuality that has a prompt customer feedback record with the company

Skills

  • Problem Solving
  • Motivated Positive Thinker
  • Multitasking
  • Business Marketing
  • Relationship Building
  • Social Teamwork
  • Active Listening

Personal Information

Additional Information

  • Experienced professional with over 10 years of diverse experience in sales, customer service, and relationship building.
  • Skilled in problem-solving and multitasking, with a strong focus on delivering exceptional customer experiences. Seeking to leverage expertise in sales and marketing to drive business growth.

Accomplishments

  • Built and nurtured key client relationships to grow profit by 60%.

Hobbies and Interests

> Netflix & Chill

> Combat Sports Fans (UFC , MMA , WWE)

> Rib-Eye Foodie

> Pet Lover

> Car Modifications

> Pop Mart ( Blind-Box Collection )

> Claw Machine ( Plushies Collection )

> Overseas Vacation

> Cryptocurrency

Driving Licence (Valid)

D Class

LANGUAGES

English
First language
Chinese (Mandarin)
Advanced
C1
Chinese (Cantonese)
Advanced
C1
Malay
Advanced
C1

Timeline

Customer Service Advisor ( Inbound Call Center )

CONCENTRIX CVG Malaysia SDN. BHD.
05.2025 - Current

Inside Sales Representative

INFO-TECH SYSTEMS & INTEGRATORS SDN BHD
07.2024 - 02.2025

Hire Purchase Sales Executive

HONG LEONG BANK BERHAD
02.2021 - 06.2024

Insurance Sales Representative

HONG LEONG ASSURANCE BERHAD
12.2019 - 11.2020

Smart Home Automation Specialist

TECH A.V. CONCEPT SDN BHD
01.2017 - 11.2019

Grab Car Driver (Passenger)

GRABCAR SDN BHD
02.2012 - 12.2016

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Danson Tan