Versatile and results-driven professional with hands-on experience across healthcare, tech, and e-commerce industries. Proven ability to support customers and businesses through roles at Cigna Healthcare, Meta (Facebook Business & Instagram), and Shopee. Skilled in managing end-to-end customer support, handling complex insurance claims, and providing technical assistance for digital advertising platforms. Backed by an academic background in Accounting and Mass Communications (Advertising), I bring a unique blend of analytical thinking and strong communication skills. Recognized for being empathetic, detail-oriented, and adaptable in fast-paced, high-volume environments.
Hi, I’m
GURJIT KAUR
Senior Customer Service Representative
Kuala Lumpur,Kuala Lumpur
Summary
Overview
4
years of professional experience
1
Certification
2
Languages
Work History
Cigna Healthcare
Senior Customer Service Representative (Band 2)
11.2023 - Current
Job overview
- Company Overview: Medical Insurance
- Managing email and live calls of medical insurance customers in Singapore
- Using medical term codes to identify the issue the customers are facing.
- Providing Guarantee of Payment to the customers while they are doing their admission at the hospital.
- Liase with the medical team to determine if their diagnosis is covered in our system.
- Communicating with the Client Manager regarding the status of the customers claims.
- Processing claims for customers by requiring invoices, medical note and payment receipt.
- Ability to handle more than 25 emails per day and it has to be completed within 2 days.
- Communicating with high end customers from Facebook, Google and Bloomberg.
Concentrix
Customer Advisor 1 for Facebook Project
09.2021 - 11.2023
Job overview
- Able to communicate with clients from different countries and assisting them regarding their Facebook Business and Ad Accounts.
- Have experience in chats, emails and call.
- Assisting clients when they have issues in setting up their Ad Accounts, Business Manager or Instagram related issues as well as assisting them to resolve any errors that occurs.
- Having interactions with brands, stores, restaurants, and facilities every day regarding how to improve their advertising accounts.
- Ability to troubleshoot internal errors in client’s Facebook, Instagram and What’s App accounts.
- Able to use the SRT system, Help Center links and Knowledge Base.
- Ability to multi task with emails, chats and calls at the same time.
Brandt International Sdn Bhd
L1 Customer Service Agent
07.2021 - 08.2021
Job overview
- Managing 3 live chats at one time with Singaporeans customers.
- Knowledge in Salesforce software.
- Sending emails to resolve customers problems.
- Knowledge regarding how logistics partner works.
- Ability to use Back End (BE) software.
- Communicating with the logistics team regarding the whereabouts of the parcels
Global Vision Research
Internship
02.2021 - 04.2021
Job overview
- Experience in calling respondents from Singapore and Malaysia to answer survey questions.
- Able to communicate with respondents efficiently.
- Able to do quality control check of the agents on call
Education
Sekolah Menengah Kebangsaan Kepong Baru
Sijil Pelajaran Malaysia (SPM)
University Overview
Segi College Kuala Lumpur
Diploma from Accounting and Finance
University Overview
Segi University Kota Damansara
Degree from Mass Communication
University Overview
Skills
Customer Support & Issue Resolution – Proficient in managing inquiries, complaints, and escalations across digital, e-commerce, and healthcare platforms
References
References
Subaniranjana, Miss, subaniranjanas@segi.edu.my, Segi University Kuala LumpurOBJECTIVE
OBJECTIVE
- 1. Seeking an entry-level position to begin my career in a high-level professional environment
- 2. To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.
- 3. Seeking a challenging career
Certification
Diploma in Accounting and Finance
Timeline
Senior Customer Service Representative (Band 2)
Cigna Healthcare
11.2023 - Current
Customer Advisor 1 for Facebook Project
Concentrix
09.2021 - 11.2023
L1 Customer Service Agent
Brandt International Sdn Bhd
07.2021 - 08.2021
Internship
Global Vision Research
02.2021 - 04.2021
Diploma in Accounting and Finance
05-2018
Sekolah Menengah Kebangsaan Kepong Baru
Sijil Pelajaran Malaysia (SPM)
Segi College Kuala Lumpur
Diploma from Accounting and Finance
Segi University Kota Damansara
Degree from Mass Communication
Current
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