Ahmad Faris Bin Abu Bakar
I.T Professional (Network & Infrastructure)
Kuala Lumpur
Summary
Offering solid foundation in IT principles and strong desire to learn and grow within field. Brings understanding of network management and cybersecurity essentials, combined with technical aptitude in troubleshooting and system support. Ready to use and develop analytical and technical skills in Virtual Machines, Server Administrator, Infrastructure Specialist and all technical related roles.
Overview
15
15
years of professional experience
6
6
Certifications
Work History
IT & Admin Executive
RAA Capital Partners Sdn Bhd
08.2020 - Current
- Collected data, input records, and protected electronic files.
- Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.
- Aligned IT solutions and deliverables with company strategic vision.
- Negotiated contracts with vendors and suppliers, securing favorable terms for hardware acquisition and software licensing.
- Determined best methods for IT to support key business objectives.
- Directed efforts to evaluate emerging technologies for potential application in addressing current challenges or future growth opportunities within the organization.
- Implemented cost-effective technology upgrades, ensuring optimal performance while staying within budgetary constraints.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Managed life cycle replacement of hardware and software.
- Implemented and maintained technology and software budget.
Credit Control Executive
Jayaone Management Corporation
05.2017 - 11.2019
- Entrusted to assist tenant and owners to monitor the assurance of good flow trade receivables
- Responsible in assessing any due outstanding or pending payments with IFCA software
- Monitoring of daily bank statements and onwards conducting daily bank reconciliation
- Engaging calls with customer inquiry in regard to billing charges
- Monitor the department billing email and respond to all dispute cases and inquiry
- Provide monthly credit report for department collection
- Issue refund of customer deposits – provided there are no outstanding charges
- Be ready to adapt to changing work environment - operate as temporary Customer Service personnel and Cashier on alternate Saturdays
- Participate and setup AGM for their yearly management committee Residential units
- Skilled at working independently and collaboratively in a team environment.
Technical Support Engineer
TM Unifi
07.2016 - 04.2017
- Provided remote assistance to clients, ensuring timely resolution of service concerns.
- Complete and pass the intense compulsory 7 weeks programme on Telekom's Streamyx and Unifi external and internal functions and operation aspects.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Providing fast and accurate first level troubleshooting assistance
- Maintaining professional call-centre etiquette always.
- Adhere to TM Unifi call centre SOP for promotions and services on every call.
Customer Relations Representative
IKEA Malaysia
10.2009 - 05.2016
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Conducted regular training sessions for new team members to improve product knowledge and customer service skills.
- Reduced response time by implementing efficient processes for handling customer requests and concerns.
- Coordinated with multiple departments to address complex customer issues efficiently and effectively.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Education
CIMP - Business IT
Canadian International Matriculation Programme
Bandar Sunway, Selangor, Malaysia 04.2001 -
High School Diploma -
Sijil Pelajaran Sekolah Malaysia
Kuala Lumpur, Malaysia 04.2001 -
Skills
IT Network & Infrastructure
IT operations
IT asset management
Technical consulting
IT compliance
IT procurement
Network administration
Technology integration
Disaster recovery
Infrastructure development
User support
Self motivation
End point configurations
Equipment procurement
Certification
Microsoft Excel Data Analysis & Reporting
Timeline
Microsoft Excel Data Analysis & Reporting
12-2024
PC Repair & Basic Networking
09-2023
Complete IT Networking
01-2022
Latihan Intensif ePerolehan
10-2020
IT & Admin Executive
RAA Capital Partners Sdn Bhd
08.2020 - Current
SQL Accounting System Training
10-2018
Excellent Customer Service Skills
12-2017
Credit Control Executive
Jayaone Management Corporation
05.2017 - 11.2019
Technical Support Engineer
TM Unifi
07.2016 - 04.2017
Customer Relations Representative
IKEA Malaysia
10.2009 - 05.2016
CIMP - Business IT
Canadian International Matriculation Programme
04.2001 -
High School Diploma -
Sijil Pelajaran Sekolah Malaysia
04.2001 -
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