Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Teacher
Carol Wong

Carol Wong

Healthcare Strategy And Solution Consultant
Selangor

Summary

Dynamic and mission-driven as a Healthcare Strategy & Solutions Consultant – Senior Living with over one decades of deep engagement in aging research, strategic involvement with NGOs, Care operators and related stakeholders in this field of senior healthcare. Former Council Member of the Malaysia Healthy Aging Society (2016–2018) and Associate Secretary of the Gerontological Association of Malaysia (2022–2023), currently applying strategic expertise at RAA Capital Partners.


My journey in the aging sector began with an MBA research project in 2002, which ignited a lifelong commitment to understanding and improving the lives of older adults. Since then, I have been actively involved in volunteer-based exploration and advocacy for the aging population, combining academic inquiry with hands-on community engagement.

Through travel and field studies in countries like Australia and Japan. I have explored innovative retirement resort models and international best practices in senior living operations and wellness delivery—insights that inform my approach to local and regional strategy.


As countries worldwide face the realities of an aging population—amid rising healthcare costs, widening access disparities, and shifting demographic trends—I specialize in developing patient-centered, data-driven, and technology-integrated strategies that enhance quality of life for older adults while ensuring sustainable healthcare delivery and measurable business impact.




Overview

3
3
years of professional experience
2
2
Certifications
3
3
Languages

Work History

Healthcare Strategy & Solutions Consultant

RAA CAPITAL PARTNERS SDN BHD
05.2025 - Current
  • Strategic Planning & Program Design
    Develop and execute long-term healthcare and wellness strategies aligned with organizational goals and senior population needs.
    Analyze demographic, operational, and clinical data to inform strategic decisions and service offerings.
    Create business cases for new health initiatives, including cost-benefit analysis and ROI projections.
  • Integrated Care Model Development
    Design and refine models of care that integrate clinical services, wellness programming, and social support to foster holistic resident health.
    Facilitate collaboration between internal departments (nursing, wellness, operations) and external providers to ensure seamless care delivery.
  • Policy & Compliance Advisory
    Advise leadership on regulatory changes and emerging standards in elder care, wellness, and medical service delivery.
    Ensure all health-related initiatives adhere to local, national, and industry-specific compliance frameworks.
  • Innovation & Service Optimization
    Identify and implement best practices and emerging trends in geriatric care, technology-enabled health monitoring, and senior wellness.
    Drive operational improvements through process redesign, workforce planning, and technology integration.
  • Change Management & Implementation
    Lead change initiatives related to healthcare transformation, including staff training, communication strategies, and impact monitoring.
    Support the rollout of new services by aligning goals across departments and ensuring readiness across facilities.
  • Performance Monitoring & Continuous Improvement
    Establish KPIs for healthcare initiatives and track performance over time to measure resident satisfaction, clinical outcomes, and business impact.
  • Solution Implementation & Customization
    Deliver tailored healthcare and wellness solutions to senior living communities based on identified needs, health trends, and clinical goals.
    Customize care pathways, technology platforms, or service models for seamless integration into existing operations.
  • Client & Stakeholder Engagement
    Act as a liaison between senior care operators, healthcare professionals, and corporate teams to ensure alignment on solution objectives.
    Build long-term, trust-based relationships with physicians, allied health professionals, and community partners.
  • Business & Territory Development
    Identify and pursue new opportunities within senior living communities to expand adoption of healthcare services or tools.
    Develop and execute regional engagement plans that align with strategic business objectives.
  • Cross-functional Collaboration
    Work closely with sales, product development, nursing, and wellness teams to ensure solutions are practical, scalable, and resident-focused.
    Offer real-time feedback from the field to inform continuous product/service improvement.

Founder & Director

Age Circle PLT
01.2022 - Current
  • Forged Strategic Partnerships to Advance AI in Senior Care
    Cultivated high-impact partnerships with healthcare providers, tech firms, and retirement living operators to explore and deploy AI-driven solutions aimed at enhancing care personalization, operational efficiency, and wellness outcomes in the aging population.
  • Identified Market Gaps & Launched Innovative Solutions
    Established a successful business by recognizing unmet needs in the senior care industry and delivering customized healthcare strategies and service models tailored to aging populations, resulting in improved resident satisfaction and market differentiation.
  • Led Marketing & Go-to-Market Strategies
    Developed and executed targeted marketing campaigns and positioning strategies to promote healthcare solutions in senior living markets, increasing brand visibility and client acquisition across Malaysia and regional networks.
  • Optimized Business Operations & Resource Allocation
    Implemented streamlined operational processes that enhanced productivity, reduced redundancy, and improved resource utilization, contributing to more agile and scalable healthcare service delivery.
  • Directed Strategic Planning Across Business Units
    Spearheaded cross-departmental strategic planning efforts to define growth objectives, align initiatives across teams, and ensure consistent execution of healthcare and wellness goals.
  • Strengthened Financial Stewardship
    Oversaw budgeting, forecasting, and cash flow monitoring to support financial stability, improve investment planning, and drive sustainable business growth in a competitive senior care market.

Education

Healthcare Leadership - School of Medicine, Healthcare

National University of Singapore
Singapore
04.2001 -

Eden Alternative in Aged Care - Transforming The Culture of Care of Senior

Eden in Oz And NZ Ltd
Victoria, Australia
04.2001 -

MBA - Business Administration And Management

Nottingham Trent University.
Nottingham, UK
04.2001 -

Skills

Key Attributes 1 Strategic Thinker 2 Healthcare Industry Expertise 4 Data-Driven & Insight-Oriented 5 Change Agent 6 Stakeholder Influencer 7 Business Acumen and Analysis 8 Visionary with Practical Execution 9 Collaborative Leader 10 Resident-Centered Ethos

Accomplishments

  • Led National Aging Advocacy Initiatives

    Served as Council Member of the Malaysia Healthy Aging Society (2016–2018) and Associate Secretary of the Gerontological Association of Malaysia (2022–2023), contributing to national-level discourse on aging policy, public health education, and community-based care models.

  • Pioneered Aging Research Since 2002

    Initiated long-term engagement in aging-related research through an MBA thesis project focused on elderly care innovation and SERVQUAL model measuring service quality by comparing customers expectations with their actual perceptions of the services in care centres.

  • Conducted International Benchmarking Studies

    Traveled to Australia and Japan to study retirement resort models, integrated care practices, and elder-friendly business ecosystems—translating international insights into local strategies for retirement living operators in Malaysia.

  • Developed Strategic Frameworks for Senior Wellness

    Designed and implemented healthcare and wellness strategies for retirement living environments, focusing on risk and care management, and quality-of-life enhancement for aging residents.

  • Strengthened Stakeholder Collaboration Across Healthcare Ecosystem

    Spearheaded multi-stakeholder engagement projects involving healthcare providers, operators, NGOs, and policymakers to align efforts in improving aged care services and delivery models.

Certification

Certified - Healthcare Leadership

Interests

Golf

Research in aging population and relevancy

Inner Development Goals (IDG) Coach

Timeline

MBA Business Administration

12-2025

Certified - Healthcare Leadership

09-2025

Healthcare Strategy & Solutions Consultant

RAA CAPITAL PARTNERS SDN BHD
05.2025 - Current

Founder & Director

Age Circle PLT
01.2022 - Current

Healthcare Leadership - School of Medicine, Healthcare

National University of Singapore
04.2001 -

Eden Alternative in Aged Care - Transforming The Culture of Care of Senior

Eden in Oz And NZ Ltd
04.2001 -

MBA - Business Administration And Management

Nottingham Trent University.
04.2001 -

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Carol WongHealthcare Strategy And Solution Consultant