Summary
Work History
Education
Skills
Additional Information
Mechanical Repair Works, Musics
Timeline
Generic
SUHAINI  MD IDERIS

SUHAINI MD IDERIS

TECHNICAL WRITER
Putrajaya

Summary

Accomplished Senior Technical Writer at SYNERGY PARTNERS SDN BHD, I excelled in enhancing documentation quality and user experience. My expertise in technical editing fosters a collaborative environment that drives content strategy development.

Work History

Senior Technical Writer

SYNERGY PARTNERS SDN BHD
  • Mentored junior technical writers, providing guidance on best practices and fostering professional development within the team.
  • Enhanced documentation quality by implementing standardized templates and style guides for all technical materials.
  • Increased user satisfaction with software products by creating clear, concise, and accurate help files and user manuals.
  • Reduced customer support inquiries by 15% by producing easy-to-understand troubleshooting guides and FAQs for end users.

Education

Bachelor of Arts - Physics

HANOVER COLLEGE
INDIANA USA
04.2001 -

SPM -

MRSM KUANTAN
PAHANG
04.2001 -

Skills

Technical editing

Content strategy development

Peer review coordination

User experience focus

Additional Information

2015 - current

Synergy Partners Sdn Bhd

Business Writer cum Content Management

Provides Paperwork services , Copywriting, proposal, corporate profile


2008 - 2015

Engagement Manager for Icon Medialab (M) SB. The selling of e-Commerce and the development of Transactive Content businesses.


2005 – 2008

Communication Implementation Manager and Technology Recipient for the Implementation of Generic Office Environment project (PMO-GOE). Helped to produce ‘GOExpress’ and ‘News@sasoft newsletter.


2003-2005

Bus. Dev. Manager for Sapura Advanced Systems SB (SAS). The selling of Information System. Customer: MARDEC-IFS Module. Involved in LIMA exhibition.


1998 - 2003

Account Manager for Berita Information System SB. The selling of Digital’s range of computer products. Customers: TV3 and TimeNet SB


1994-1998

Sales Executive for Joventra (M) Sdn Bhd. The selling of Acer’s range of computer products. Customer: PERKESO and MINDEF -Ugat


1992 - 1994

Account Executive for Konsortium Jaya SB. The selling of Unisys’ range of computer products. Customer: PNSL

Mechanical Repair Works, Musics

during my free time ,  I am quite handy and passionate about car repairs and services from basic maintenance like engine and electrical problems  to more complex procedures such as engine overhauls.

Timeline

Bachelor of Arts - Physics

HANOVER COLLEGE
04.2001 -

SPM -

MRSM KUANTAN
04.2001 -

Senior Technical Writer

SYNERGY PARTNERS SDN BHD
SUHAINI MD IDERIS TECHNICAL WRITER