ZULKIFLI BIN ABDUL RAZAK
KUALA LUMPUR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Grab E-hailing Driver
GRAB
Kuala Lumpur
05.2022 - Current
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Delivered services to customer locations within specific timeframes.
- Carried out day-to-day duties accurately and efficiently.
Logistics Officer
Keretapi Tanah Melayu Berhad
Kuala Lumpur
01.2018 - 05.2022
- Managed functional areas of logistics.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Developed criteria, application instructions, procedural manuals and contracts for federal and state public transportation programs.
- Conducted research to address shipping errors and packaging mistakes.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Supervised logistics functions and operations.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
Ticketing Officer
Keretapi Tanah Melayu Berhad
Kuala Lumpur
01.2012 - 12.2018
- Implemented procedures for day-to-day ticket processing, marketing initiatives, financial reporting and event promoter settlements.
- Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
- Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Technician
Kementerian Kerja Raya
Kuala Lumpur
12.2010 - 12.2011
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Set up and performed test activities.
- Tested components and systems to evaluate performance and identify concerns.
Administration Officer
Pantai Hospital Kuala Lumpur
Kuala Lumpur
01.2008 - 01.2010
- To answer all telephone calls and inquiries as well as to relay messages to the respective person.
- Attend to customer inquiries, needs and complaints regarding Guarantee Letters (GL) and other insurance matters. Escalate the matter to Business Office Manager and Senior Finance Manager, if assistance is required.
- Maintain regular and effective communication with other departments, including but not limited Nursing to ensure smooth operation of the Business Office.
- Maintain effective security procedures for the hospital and report any suspicious activities to the Security Department for further action.
Education
No Degree - Sijil Plejaran Malaysia
SMA Dato Haji Tan Ahmad
04.2001 -
No Degree - Penilaian Menengah Rendah (PMR)
SMA Dato Haji Tan Ahmad
04.2001 -
Skills
Logistics Management
undefinedTimeline
Grab E-hailing Driver
GRAB
05.2022 - Current
Logistics Officer
Keretapi Tanah Melayu Berhad
01.2018 - 05.2022
Ticketing Officer
Keretapi Tanah Melayu Berhad
01.2012 - 12.2018
Technician
Kementerian Kerja Raya
12.2010 - 12.2011
Administration Officer
Pantai Hospital Kuala Lumpur
01.2008 - 01.2010
No Degree - Sijil Plejaran Malaysia
SMA Dato Haji Tan Ahmad
04.2001 -
No Degree - Penilaian Menengah Rendah (PMR)
SMA Dato Haji Tan Ahmad
04.2001 -
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