MELVYNN JOHN
Student
Negeri Sembilan
Summary
Offering strong foundation in cybersecurity principles and techniques, eager to learn and grow in professional setting. Brings ability to understand complex security protocols and apply critical thinking to problem-solving. Ready to use and develop skills in threat detection and network security in Internship role.
Overview
4
4
years of professional experience
Work History
Part Time - Grab Driver (E-Hailing)
Grab Holdings Inc.
12.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
- Delivered goods and products to customer on time and in excellent condition.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Customer Sales Representative
Syarikat Thye Hin Computer (M) Sdn Bhd
06.2021 - 07.2021
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Verified delivery schedules and processes.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Information Technology (Hons.) Security Technology - Information Technology
Multimedia University Melaka
Ayer Keroh, Melaka 04.2001 -
No Degree - SPM, PT3
SMK Seremban 2
Seremban, Negeri Sembilan, Malaysia 04.2001 -
No Degree - High School
SMK St Pauls Institution
Seremban, Negeri Sembilan, Malaysia 04.2001 -
Skills
Fast learner
Positive attitude
Time management
Computer skills
Team collaboration
MS office
Energetic and enthusiastic
Event organization
Punctuality and work ethic
Hobby to Repair and Run Maintenance on Laptops and Computers.
I repair laptops and computers according to customer needs since 2017 which started as a hobby and now as a part-time on my own accord.
Timeline
Part Time - Grab Driver (E-Hailing)
Grab Holdings Inc.
12.2024 - Current
Customer Sales Representative
Syarikat Thye Hin Computer (M) Sdn Bhd
06.2021 - 07.2021
Information Technology (Hons.) Security Technology - Information Technology
Multimedia University Melaka
04.2001 -
No Degree - SPM, PT3
SMK Seremban 2
04.2001 -
No Degree - High School
SMK St Pauls Institution
04.2001 -
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