Abdul Munir Kamarudin
Customer Service Executive
KUALA LUMPUR,14
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Grab E Hailing Driver
01.2020 - Current
- Service Customers through E-Hailing apps
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
Senior Customer Care Executive
Citibank Berhad
12.2015 - 12.2019
- Tasks includes answering to product inquiries and applications especially credit cards.
- Attending to customer's needs including inquiries on balances, fee waivers, submitting various disputes and discrepancies on payments and transfers
- The job also requires the senior executives to promote portfolio products under cards like dial for cash, balance transfers, flexi payment plan and balance conversion
- At certain times, we also attend on customer's complaint and escalate it to the complaint management team.
- Explained online self-help options to customers to promote additional and after-hours support choices
Senior Personal Financial Executive
STANDARD CHARTERED BANK (M) BERHAD
08.2014 - 12.2015
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Organized due diligence in preparation for sale of business unit.
- Reviewed employee concerns and new opportunities to drive business strategies.
Customer Care Associates
STANDARD CHARTERED BANK (M) BERHAD
12.2013 - 05.2015
- Tasks involving retaining customers by offering interest rate reduction and cross selling second personal loan
- Promoted to Senior Executive position during this tenure.
- Increased sales by 30% and achieved average of 85% of individual KPIs
- Resolved service failures, coordinated return appointments and executed referrals to specialists
Customer Service Agent
VADS BERHAD
01.2013 - 12.2013
- VADS Berhad (VADS) is one of Malaysia’s leading Managed ICT Service provider
- The main job description is to receive inbound calls from Unifi customer
- Positioned in the Fulfilment Department, one is required to handle calls regarding installation, reappointment of installation, upgrade and downgrading packages.
Telemarketing Executive
AMBANK GROUP BERHAD
01.2012 - 01.2013
- Telemarketer at Menara Ambank Jalan Yap Kwan Seng under E Channel Direct Marketing Telemarketing Department
- Selling daily hospital income plan insurance, a product by Amlife Insurance
- Reasons for leaving: Searching for further career development and growth
- Generated leads and established relationships with potential customers through outbound telephone calls
Inventory Clerk
Yisheng Hardware And Timber Sdn Bhd
01.2008 - 11.2011
- Tasks include doing purchasing, sale orders, invoicing and filing
- Contacting suppliers for negotiating prices and terms of payment
- Doing inter outlet transfers of goods between branches and partner companies.
- Completed physical inventory counts each month
Real Estate Negotiator
Henry Butcher Properties
10.2006 - 12.2007
- To identify and acquire new potential client and to service existing clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Developed new business and managed new and existing clients
Education
Bachelor's Degree in Science & Technology, Technology Forecasting, Intro. To National S&T Policy And Management, National Innovation and Industrial System, Technology Transfer And Development, Logic And Critical Thinking, Marketing Management, Science, Technology And Law, Business Law - Science&Technology Policy And Management
Universiti Malaya
Kuala Lumpur, 14 01.2002 - 12.2005
Skills
Microsoft Outlook
MS WordMS AccessMS ProjectLINUXPassenger Transportation
Vehicle Inspection
Python Data Cleaning
Timeline
Grab E Hailing Driver
01.2020 - Current
Senior Customer Care Executive
Citibank Berhad
12.2015 - 12.2019
Senior Personal Financial Executive
STANDARD CHARTERED BANK (M) BERHAD
08.2014 - 12.2015
Customer Care Associates
STANDARD CHARTERED BANK (M) BERHAD
12.2013 - 05.2015
Customer Service Agent
VADS BERHAD
01.2013 - 12.2013
Telemarketing Executive
AMBANK GROUP BERHAD
01.2012 - 01.2013
Inventory Clerk
Yisheng Hardware And Timber Sdn Bhd
01.2008 - 11.2011
Real Estate Negotiator
Henry Butcher Properties
10.2006 - 12.2007
Bachelor's Degree in Science & Technology, Technology Forecasting, Intro. To National S&T Policy And Management, National Innovation and Industrial System, Technology Transfer And Development, Logic And Critical Thinking, Marketing Management, Science, Technology And Law, Business Law - Science&Technology Policy And Management
Universiti Malaya
01.2002 - 12.2005