Yvonne So Mei Chun

Payroll

• Maintaining And Updating Employee Records, Including Personal Details, Salary Information, And Employment Contracts.
• Processing New Hires, Resignations, Terminations, Promotions And Other Employee Status Changes In The Payroll System, To Ensure Accuracy and Resolve Discrepancies.
• LHDN Employer Responsibilities and Tax Compliance (TP3, CP22, CP22A, Stamping Of Employment Contracts)
• Calculate Monthly Salaries In HR System, Including Base Pay, Overtime, And Deductions.
• Ensure Compliance With Accurate and Timely Submissions To All Relevant Authorities (EPF, Socso, EIS, PCB, HRDF Contributions).
• Process Payroll On Time And Provide Payslips To Employees.
• Maintain Payroll Records For Audits And Compliance.
• Generate Reports For Finance And Management Review.
• Addressing Employee Queries Related To Payroll, Resolving Discrepancies, And Providing Information About Payroll Policies And Procedures.

Attendance & Leave Management

• Biometric Systems Or Digital Attendance Software.
• Monitor Clock-In/Out Times, Tardiness, Requests And Absences.
• Warnings For Repeated Attendance Violations.
• Ensure Adherence To Labor Laws Regarding Leave Entitlements.
• Generate Reports On Attendance Trends For HR And Management.

Onboarding

• Coordinating And Executing Onboarding, Scheduling Orientation Sessions, Preparing Onboarding Materials, And Ensuring All Necessary Paperwork Is Completed.
• Send An Official Offer Letter And Employment Contract.
• Send Department Manager To Fill Up Familiarisation & Overview Programme For The New Hire And Schedule A Welcome Lunch.
• Share Welcome Materials, Company Handbook, And Job Expectations.
• Arrange IT Setup (Email, Software Access, Workstation).
• Coordinating New Hire Orientation Sessions Like Company Culture, Values, SOPs, Company Fonts, etc
• Welcome The New Hire And Introduce Them To The Team.
• Provide An Office Tour And Explain Workplace Policies.
• Set Up HR Documentation (Bank Details, Tax Forms, Benefits Enrollment).

Offboarding

• Overseeing The Entire Offboarding Process For Departing Employees, Ensuring It Aligns With Company Policies And Legal Requirements.
• Provide A Formal Resignation Acceptance Or Termination Letter.
• Confirm Last Working Day And Any Notice Period Obligations.
• Ensure All Tasks, Projects, And Responsibilities Are Properly Handed Over.
• Managing The Retrieval Of Company Assets, Such As Laptops, Phones, Access Cards, And Other Equipment.
• Process Final Salary, Unused Leave Payout, And Other Entitlements.
• Update Records And HR Systems To Reflect The Departure.
• Ensure Confidentiality Agreements Are Upheld.
• Scheduling And Conducting Exit Interviews To Gather Feedback From Departing Employees About Their Experience At The Company, Identifying Areas For Improvement.
• Keeping Detailed Records Of Offboarding Activities, Including Exit Interview Summaries, Asset Recovery, And Access Deactivations. (Revoke Access To Systems, Email, And Software)

HR Administration

• Assist In Organizing And Maintain HR Files And Documents.
• Assisting In The Preparation Of HR Reports And Presentations.
• Assisting In Maintaining Documentation Of Organizational Changes And Updates For Compliance And Reference Purposes.
• Assist In Managing The Records Accurately Reflect Current Staffing And Reporting Structures.
• Assist Employees With Benefits Inquiries And Manage The Enrollment Process.
• Processing The Staff Claims Into The HR System Accurately.

HR Initiatives

• Participating In HR Projects And Initiatives Aimed At Improving Employee Experience And Engagement.
• Assisting In Organizing Employee Engagement Activities, Such As Get-Together Meals, Team-Building Events And Recognition Programs etc.
• Supporting The HR Manager In Any Other Ad Hoc Tasks Or Projects As Assigned.

• Bulletin & HQ promotion (Day to Day/Quarterly set up in system)
• Distributor Inventory Holding_By Value (Weekly/Monthly Summary monitoring distributor inventory status)
• Proof of Delivery Analysis Performance (Monitor by Weekly/Monthly summary)
• Export Sales Performance Report (Weekly/Month to Date by value/Volume target)
• Monitor National Inventory (Weekly shipment arrangement from HQ to warehouse KL sufficiently for demand to provide salesperson needs)
• Allocation Tracking Report (Weekly HQ inventory management control)
• Distributor Incentive & Proof of Delivery Incentive calculation (Monthly/Quarterly/Yearly Incentive payout)
• Distributor Claim & Trade Promotion Claim (Monthly/Quarterly/Yearly Incentive payout)
• Investigate Cost Variance (Twice a quarter stock count)
• Distributor Prompt Delivery Payment/Proof of Delivery Claim (Amount/Date/Invoice verification claw back amount)
• Prepare Price Maintenance (Compile pricing)
• Manage SKU Maintenance (SKU description creation,regroup,product type)
• KL Order from JB HQ (Weekly planning & arrangement stock to KL)
• Incentive Scheme (Update Salesperson & Distributor Incentive Scheme)
• Training & Development (Twice a for 16 hours of training)
• Handle Administrative (Work closely to provide related operations updated info & solve their problems)

i) Employment Transformation – New Operating

• Accepting a new job responsibility
• Set up a new job responsibility
• Starting an HR Department from scratch
• Mange HR Department tasks
• Create own onboarding process

ii) Assist of Managing Director

• Responsible for flight booking

iii) Assist of Executive Director

• Daily report submission to Executive Director
• Remind of Event meeting to Executive Director

iv) Handling Export Department Shipping Tasks

• Sales support to the Executive Director on all areas from order entry until shipping of goods
• Follow up closely with Executive Director & Production Director for order completion
• Liaise with forwarder for freight quotation; negotiate for freight cost & sailing schedule for the month
• Liaise with shipping company for export documentation & send the shipping documents
• Measurement calculation for shipment arrangement of FCL or LCL
• Shipping document preparation of Invoice, Packing List, Shipping Marks
• Apply & submission of custom document
• To guide factory worker to loading the goods until container seal it
• Monitor delivery schedule and coordinate with purchaser to ensure on-time deliveries
• Update sales & shipping report

v) Handling HR Department Tasks

• The new operating system – Autocount Payroll System
• Perform full spectrum of human resource functions in particularly monthly payroll processing in a timely and accurate manner
• Monthly payroll including allowances, commission, claims & ensure they are within the limits allowed by the company
• Perform payroll tabulations such as Leave, Overtime, and Public Holiday etc.
• Administer for staff attendance, leave application. To ensuring an effective time & attendance system
• Ensure timely submission of statutory payments such as EPF, Socso, EIS, LHDN etc.
• To responsible for learning & development administration, analysis & reporting
• To provide support in market surveys, other compensation & benefit activities.
• Responsible for the EA statement & Employer Tax (From E) in terms of checking & finalizing the data to ensure the accuracies of the data by liaising with payroll system.
• Updating and maintaining employee benefits, employment status, and similar records & reports.
• Issuing in correspondences including memo & letters for employee
• Update the staff handbook/policy to reflect the latest HR policies.
• Performing file audits to ensure that all required employee documentation is collect and maintain.
• Recruitment / New Hire Process – Participating in recruitment efforts

i) Assist of Marketing Manager

• Daily/Monthly marketing report submission to Marketing Manager
• Monitor of Sales & Marketing circle
• Follow up/To Assist. Marketing Manager tasks & remind of event meeting to Marketing Manager
• Analysis of Finance summary, Sales Target
• To assist coordinate, participate & assist in trade shows, exhibits & other event activities (i.e. Exhibitions)

ii) Handling Wholesales, Consignment Department Tasks

• Support to the sales team
• To guide staff of sales coordinator
• Checkup full set of sales reports of closing stock, sales, gain & loss from sales coordinator
• To solve problems or to give help of sales coordinator on her tasks

iii) Handling Export Department Shipping Tasks

• Sales support to the Export Sales Executive on all areas from order entry until shipping of goods.
• To follow up closely with Export Sales Executive & factory for order completion.

• Liaise with forwarder for freight quotation; negotiate for good rates for freight cost & sailing schedule for the month and export documentation
• Measurement calculation for shipment arrangement of FCL or LCL
• Shipping document preparation of Invoice, Packing List, Shipping Marks
• Apply & submission of custom document
• To guide factory worker to loading the goods until container seal it
• Monitor delivery schedule and coordinate with purchaser to ensure on-time deliveries
• Update sales & shipping report
• To discuss & solve problems with Export Sales Executive

iv) Backup of E-Commerce Department Tasks

• Order processing - Documentation, invoicing & handling customers' queries
• Customer enquiry - good communicate & service to customer
• Follow up deposit / payment
• QC of goods before arrange packing of goods & delivery to customer
• Arrange courier service for the shipping method

i) Assist of Assistant General Manager (AGM)

• Daily report submission to Asst. General Manager
• Monitor of sales & marketing circle
• Remind of Event meeting to AGM
• To solve problem of UBS System
• To guide new staff of inventory/sales clerk
• Control & checking of wholesales & consignment sales order, sales report & unit price (credit limit) from inventory/sales clerk
• Checking of invoice, delivery order, C/N & D/N from inventory/sales clerk
• Checkup full set of sales reports of closing stock, sales, gain & loss from inventory/sales clerk
• Monitor of company showroom

ii) Company Standard Operating Procedures (SOP)

• Connection whole company staff SOP
• Areas of responsibility, work instructions, appropriate specifications and required records.
• Procedures take the form of a narrative, a flow chart, a process map, computer screen printouts or combination of all or any other suitable form.

iii) Handling Wholesales, Consignment & OEM Department Tasks

• Support to the sales team
• Manual report – Goods allocation to control goods overload from each sales executive
• Sales order checking & record from sales person
• Issue of purchase request, receiving goods & stock check
• Responsible for purchasing procedures
• Material request (up to date with R&D Dept)
• Update to date & follow up all the documentation included sales sample & quotation to customer
• Monitor delivery schedule & coordinate with warehouse to ensure on-time deliveries
• Maintain up-to-date filing records

iv) Handling Branch Department Shipping Tasks

• Follow up monthly planning from branch & good communicate through email
• Issue of purchase request, quotation, confirmation order
• Monitor of shipping circle
• Liaise with forwarder for freight quotation & sailing schedule
• Calculate measurement of goods for arrangement of FCL/LCL freight
• Shipping document preparation of Invoice, Packing List, Shipping Marks
• Apply & submission of custom document
• To guide factory worker to loading the goods, after loading seal it
• Monitor delivery schedule and coordinate with warehouse to ensure on-time deliveries

v) Handling Export Department Tasks

• In charges of oversea OEM importers & oversea distributors documentation
• Monitor of shipping circle
• To assist on the daily operation of shipping function.
• To manage customer order requirement and queries professionally and in a timely manner.
• Liaise with the relevant parties for timely outgoing & incoming shipments
• Perform daily operation activities, such as order processing, shipment/export documentation, invoicing & handling customers' queries
• Carry out monthly freight forwarding & shipping invoice verification
• Issue of sales order, quotation, sales contract, purchase request & purchase order
• Responsible for purchasing procedures
• Follow up goods delivery & deposit / payment (Terms & Conditions)
• Liaise with forwarder for freight quotation & sailing schedule for the month
• Liaise with freight forwarder/shipping company on vessel/truck booking and custom clearance
• Calculate measurement of goods for arrangement of FCL or LCL freight
• Shipping document preparation of Invoice, Packing List, Shipping Marks
• Apply & submission of custom document
• QC of goods before cargo arrangement
• To guide factory worker to loading the goods, after loading seal it
• Monitor delivery schedule and coordinate with warehouse to ensure on-time deliveries
• Maintain up-to-date filing records, monitor receipt of funds from customers, maintain proper accounting settlements to avoid over credit positions

vi) Handling E-Commerce Department Tasks

• Developing, monitoring, writing & updating product content contained on company’s website & E-Commerce websites/portals
• Creating content, including text posts, video and images for use on social media
• Promoting products, services and content over social media, in a way that is consistent with an organization’s brand and social media strategy.

i) Handling Wholesale, Consignment, OEM Department Tasks

• Daily report submission to Marketing Manager
• Daily data entry, invoice, delivery order, sales order, C/N & D/N, consignment counter report.
• Control of unit price (credit limit)
• Monthly consignment, marketing sales, monthly closing, sales, gain & loss, yearly report
• Issue of purchase request, receiving goods & stock check
• Responsible for purchasing procedures
• Material request (up to date with R&D Dept)
• Follow up the sales sample requisition
• Update to date all the documentation
• Prepare of Quotation to customer
• Follow up the delivery date with purchaser
• Calculate of commission, claim & reimbursement / expenses
• Monitor of company showroom
• To solve problem of UBS System
• Communicate with transport
• To guide new staff of inventory/sales clerk

ii) Handling Branch Department Shipping Tasks

• In charges of East Malaysia branch of shipping documentation
• Monitor of transport circle
• Follow up monthly planning from branch & good communicate through email
• Quotation & all documentation send by mail
• Issue of purchase request, quotation, confirmation order & draft order
• Follow up the delivery date
• Arrange Transportation & good communicate with forwarder
• Liaise with forwarder for freight quotation & sailing schedule for the month
• Calculate measurement of goods for arrangement of FCL/LCL freight
• Shipping document preparation of Invoice, Packing List, Shipping Marks
• To guide factory worker to loading the goods, after loading seal it
• Monitor delivery schedule and coordinate with warehouse to ensure on-time deliveries
• Maintain up-to-date filing records

• Managed invoicing and payment processing operations.
• Monitored outstanding invoices and performed collections duties.
• Executed billing tasks and recorded information in company databases.
• Send reminders for payments and contact customers when assigned
• Update accounting records with new payments, balances, customer information etc.
• Answer questions and handle complaints from customers regarding bills
• Report on activity to senior

• Trained and served as a peer coach for new sales associates.
• Recruiting and trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Taking care of customer service including handling queries and complaints
• Hitting targets and implementing strategies to improve sales.
• Manage of retail outlet operation, goods receiving & QC.
• Maintained records related to sales.
• Opened and closed store independently needed and prepared daily bank drop to bank.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Issued receipts and credits.
• Pursued resolutions to achieve complete customer satisfaction.
• Assisted customers with prompt and polite support in-person.
• Approached browsing customers to initiate conversations to determine buying preferences.