OOI YONG NING

Automotive Service Advisor

Tan Chong Ekpres Auto Servis Sdn Bhd

09.2012 - Current

Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Investigated customer complaints to identify cause of malfunctions.
Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Maintained high customer satisfaction standards to meet or exceed targets.
Explained estimates and determined repair timelines to manage customer expectations.
Coordinated with parts department to determine availability of necessary components.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.