Esttle Chia Choi Har
KualaLumpur,Malaysia
Summary
Dedicated professional with a strong foundation in communication excellence and supervisory expertise, adept at building customer relationships and delivering exceptional customer service. Possesses comprehensive product knowledge and operational support skills, complemented by analytical thinking to drive business success. Committed to leveraging these competencies to achieve career growth and contribute effectively to organisational goals.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work History
Assistant Manager, Admin
Edaran Tan Chong Motor (Tengah) Sdn Bhd
Puchong, Malaysia
03.2006 - Current
- Joined this company on year 2006 as an admin assistant and being promoted to admin officer & executive over an 8-years career and existing was holding the post of assistant manager, admin
- As a department head (admin) for the branch since year 2014, I have to control and monitoring the daily admin jobs routine in smooth process & ensure to compliance to company SOP all the time.
- Assist Branch Manager to mange the sale for the branch, co-ordinate with internal & external parties to convert the sale concluded to register and final invoice besides to assist sales advisor to complete the full process until new vehicles was delivery to customer successfully
- I do in-charge for motor insurance renewal & also new vehicle insurance for the branch and to assist for the branch insurance renewal target
- To summarize my role play in this company, I was in-charge the role of sale booking, customer payments, insurance quotation/generate cover note/ NCD transfer/Policy cancellation, stocks allocation/swapping/transfer/change requests, file processing, new vehicle registration, final invoicing/MISC adjustments, HP loan submission & collection from banker, new vehicle delivery, documentation upload to specific system, documents batching & filling.
- Also have to reply/feedback to all kinds of emails & reports send by different departments from HQ / customers / vendors and etc including to assist branch manager to reply the emails on behalf which attention to her
- Besides the sale process, I am also have to supervised office maintenance tasks & resulting in a clean and conductive workplace environment and all the branch assets was in good condition eg. TV, air-conditioners, lighting and etc. Include to get comparison quotation from vendors to obtain approval from top management for all kinds of repair/maintenance/replace.
- I am also handle the HR part of recruitment & resignation, to submit the related documents to upper level for approval and also to request all kinds of system access for the new recruit candidates. Sometimes have to assist to interview the candidates when branch manager is away.
- Overall taking charge of all kinds of the administration works, daily cash banking process, able to stay back late to ensure all the final invoicing was completely done especially on month-end
Telemarketers
IT Business Cards Production
Kuala Lumpur, Malaysia
09.2004 - 02.2006
- Increased sales conversions with effective communication skills.
- Initially to call existing customers to conclude name cards / cash bill printing
- Identified potential leads by assessing customer requirements.
- Provided excellent customer service to ensure client satisfaction.
- Scheduled callbacks as needed to secure prospective deals.
- Assisted in product development by relaying feedback from customers.
- Addressed customer queries promptly, solved issues effectively.
- Managed call list, prioritised high-interest prospects.
General Administrator
Pusat Tuisyen Intelek Wawasan
OUG, Malaysia
01.2003 - 08.2003
- Assisted the teachers to prepare the daily tutorial materials for the students
- Managing the general account like fees collection and MISC expenses for the center, students registration, calls enquiries regarding the courses
- To ensure the center, study rooms are in tidy arrangement, white board cleanliness and also the study chairs arrangement & quantity is fit enough for the head count of the days
Education
Diploma of Higher Education - Business Adminitration & Office Technology
Kojadi Institute
Kuala Lumpur 01.2001 - 12.2002
SPM -
SMK Taman Yarl
Kuala Lumpur 01.1995 - 11.2000
Skills
- Communication excellence
- Supervisory expertise
- Customer relationship building
- Customer Service
- Product knowledge
- Operational support
- Analytical-thinking
Languages
English
Advanced
Chinese (Mandarin)
Fluent
Chinese (Cantonese)
Fluent
Malay
Fluent
Hakka
Fluent
Affiliations
- Travel
- Pickle Ball
- Jogging
- Singging
Accomplishments
Long service with existing company for 19 years
Timeline
Assistant Manager, Admin
Edaran Tan Chong Motor (Tengah) Sdn Bhd
03.2006 - Current
Telemarketers
IT Business Cards Production
09.2004 - 02.2006
General Administrator
Pusat Tuisyen Intelek Wawasan
01.2003 - 08.2003
Diploma of Higher Education - Business Adminitration & Office Technology
Kojadi Institute
01.2001 - 12.2002
SPM -
SMK Taman Yarl
01.1995 - 11.2000
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