Microsoft
Tan Tuan Hean
Registered Pharmacist
Petaling Jaya,10
Summary
Compassionate Retail Pharmacist with 11 years in field. Focused on helping and educating customers dealing with acute illnesses and chronic medical conditions. Exceptional relationship-building, communication and team work abilities. Familiar with pharmacy operation, staff management and inventory control. Besides this, with special interest in pharmaceutical product and business management, seeking to leverage knowledge in professional business management to achieve sales revenue objectives and driving business growth.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Retail Pharmacist
Guardia Health And Beauty Sdn. Bhd.
Guardian Giant Kota Damansara, Selangor
09.2020 - Current
- Communicated with customers to understand their medical, nutrition and diet needs.
- Provided advice on health issues, symptoms and medications to improve health conditions.
- Educated patients about possible drug interactions and gave special administration instructions.
- Taught patients how to use medical devices such as blood pressure monitor, glucose meters and oximeters.
- Provide product training to staff members.
- Displayed patient-oriented and comprehensive community pharmacy services and pharmaceutical care.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Update prescription and poison book record to ensure best pharmacy practise that comply to government regulatory.
Retail Pharmacist
Guardia Health And Beauty Sdn. Bhd.
Guardian KLIA Sepang, Selangor
11.2016 - 09.2020
- Advised patients on proper medication use and possible medication side effects.
- Dispensed and verified patient prescription orders, conducting necessary medication reviews.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Completed accurate cycle counts, inventory management and will-calls for customers.
- Helped achieve pharmacy business objectives and sales target by increasing sales and gross margins.
Retail Pharmacist Cum Head of CME
IJ Pharmacy Sdn. Bhd.
KSL City Mall, Johor Bahru, Johor
04.2015 - 11.2016
- Interpreting, validating, and filling prescription orders and counseling customers on medications, appropriate dosage and self-administration schedules, side effects, and possible interactions.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Quickly adapted CME training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in CME training class to increase learning opportunities.
Retail Pharmacist
Gold Coast Pharmacy Sdn. Bhd.
Kuala Langat, Selangor
12.2012 - 03.2015
- Dispensed medications and provided advice on health issues, symptoms and medications.
- Maintain day-to-day operation of pharmacy
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Maintained effective level of medicines and supplies to meet expected demand.
Fully Registered Pharmacist
Kementerian Kesihatan Malaysia
Klinik Kesihatan Simpang Pelangai, Pejabat Kesihatan Daerah Bentong, Pahang
08.2011 - 10.2012
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Liaised with physicians and patients on proper dosage and potential adverse drug interactions.
- Filled and dispensed prescriptions daily.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs.
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
Provisionally Registered Pharmacist
Kementerian Kesihatan Malaysia
Hospital Batu Pahat, Johor
07.2010 - 07.2022
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Worked as part of team of provisonally registered pharmacists.
- Assisted pharmacist in final review of filled prescriptions.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
Education
MBA - Master of Business Administration
Inti International University
Nilai 01.2020 - Current
Bachelor of Science - Bachelor of Pharmacy (Hons)
International Medical University
Bukit Jalil. Malaysia 06.2006 - 06.2010
Skills
Customer service experience
Accomplishments
- Accomplished the Complementary Medicine Education (CMed) at level of Platinum on 9 April 2021, Gold on 21 July 2020, Silver on 25 November 2019 and Bronze on 22 February 2018 organized by Blackmores Institute and the Malaysian Pharmaceutical Society (MPS) to gain expert knowledge on complementary medicines education taking into account safety and efficacy, patients’ needs and interests for pharmacists.
- Lead the CME training for pharmacists and pharmacist assistants for various product training conducted throughout the year and successfully organize the first IJ STAR Pharmacist CME from 16th to 17th November 2016 at Grand Blue Wave Hotel Johor Bahru.
- Attended the Workshop of Training of Trainers for Principal Preceptor and Master Preceptor for Liberalisation of Provisionally Registered Pharmacist (PRP) Training Bil. 4/2016 (Community Pharmacy) at Dewan Serai Wangi, Bahagian Perkhidmatan Farmasi Malaysia
- Completed course of Traditional Chinese Medicines (TCM) Herbal Dispenser and complete the exam on 25 October 2014 and obtained a certifiate for TCM Herbal Dispenser, organized by Klang Chinese Physicians and Druggists Association.
- Attended the Pfizer Pharmacy Academy on 8 August 2014 at Hilton Hotel KL organized by Pfizer (Malaysia) Sdn Bhd.
- Attended the Pharmacist Approach to Medical Education (PhAME) 2013 on 19 May 2013 at Hilton Hotel KL organized by Pfizer (Malaysia) Sdn Bhd.
Affiliations
Member of Malaysian Pharmaceutical Society
Software
Social Media Tools
Timeline
Retail Pharmacist
Guardia Health And Beauty Sdn. Bhd.
09.2020 - Current
MBA - Master of Business Administration
Inti International University
01.2020 - Current
Retail Pharmacist
Guardia Health And Beauty Sdn. Bhd.
11.2016 - 09.2020
Retail Pharmacist Cum Head of CME
IJ Pharmacy Sdn. Bhd.
04.2015 - 11.2016
Retail Pharmacist
Gold Coast Pharmacy Sdn. Bhd.
12.2012 - 03.2015
Fully Registered Pharmacist
Kementerian Kesihatan Malaysia
08.2011 - 10.2012
Provisionally Registered Pharmacist
Kementerian Kesihatan Malaysia
07.2010 - 07.2022
Bachelor of Science - Bachelor of Pharmacy (Hons)
International Medical University
06.2006 - 06.2010
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