Nur Amirah Mohd Izzad

• Perform all the existing duties from the previous role.
• Simplify all processes in the store to provide a productive working environment for the store team. For example, standardize the selective tester submission and bring in expiring stock for the next action.
• Created trackers and forms to improve store process which has been used in all stores in Sephora Malaysia.
• Provide HQ operation retail team support by training the store team to roll out theClick & Collect project across Sephora Malaysia.
• Train new QAs from other stores, such as F88, Southkey, etc. Support the other store teams on QA and backend tasks whenever needed.
• Contribute ideas to Supply Chain team to ensure smooth operation across all Sephora Malaysia stores.
• Support Sephora Queensbay store management team whenever needed to smoothen daily operations.

In a nutshell, I am a inventory controller in Sephora Queensbay Mall, Penang.

• Ensure all the inventories in Sephora Queensbay Mall are in good condition to sell.
• Overseeing the movement of all inventory in and out through the warehouse receiving, supplier direct delivery, inter-store transfer and etc.
• Execute the write off instruction given by Sephora HQ, supply chain team.
• Plan and perform the cycle inventory and punctual inventory according to the functional calendar provided.
• Ensure all the testers and in-store use have been properly written off according to the correct write off code.
• Manage all the non sellable stock according to designated processes to smoothen the process of stock replenishment.

• Manage the development of new logistics channels and features by actively participating in the design, development, testing and roll out of new features
• Maintain a strong knowledge of the company's logistics related features and share insights that would beneficial to Shopee community
• Possess the ability to troubleshoot logistics related issues and liaise with the technical team in resolving them
• Conduct both internal and external trainings to key stakeholders on new logistics feature launches
• Provide relevant and timely information via daily logistics reporting
• Highlight key indicators that would have an impact on the business
• Guide and build standard operation procedures for Shopee outright buying
• Firm up and improve Shopee return mall process flow
• Documentation of standard operation procedures
• Guidelines are updated on a timely manner to always reflect the most accurate information
• Coordinate with customer support, payments and business development teams on logistics related enquiries
• Manage and clear daily logistics backlogs
• Resolve seller complaints by investigating problems; developing solutions; preparing reports; making recommendations to the head of operations

• Leading sourcing team to achieve sourcing KPIs
• Provide reports to management on regular basis, for example OTIF
• Perform root cause analysis of demand issues and provide permanent resolutions
• Escalate complex demand issues to management for immediate resolutions
• Work closely with planning team to monitor inventory levels and plan inbound capacity to perform replenishment to keep optimum level of inventory
• Suggest improvement plan for better operation execution
• Advanced planning for sourcing daily operation task to avoid blocker and smooth execution long term basis
• Provide support to inter-department especially warehouse team and plan if needed to ensure smooth operation; troubleshoot and solve issues happen ad-hoc basis
• Involve in early stage of discussion on new process set up or new system implementation
• Be part of Business Acceptance Testing (BAT) and provide feedback before official launch
• Perform and support ad-hoc assignments, duties, and responsibilities delegated by superior from time to time and as required

• Perform similar task as operation associate
• Provide action plan for immediate solution for issue happened
• Also, suggest improvement and prevention action for long term fix

• To responsible for inventory control by using OMS system
• To work closely with supplier and warehouse to ensure smooth running operations as to fulfill customer satisfaction
• To work closely with the buyer and supplier on all replenishment activities
• To issue purchase order to supplier
• Monitor and secure purchase order schedule before deadline
• To perform and support ad-hoc assignments, duties, and responsibilities delegated by superior from time to time and as required

• Introduce and promote digital marketing/ digital advertisement which is assigned by the company
• Meet up and attract potential corporate company to advertise in the digital advertisement
• Site visit to all outlet to ensure the advertisement is well advertise as agreed with customer
• To perform and support ad-hoc assignments, duties, and responsibility delegated by superior from time to time and as required

• Person in charge for Electrical Parts (Power Wiring Board)
• Person in charge for Monthly E-Cubic checking
• Person in charge for Monthly forecast capacity checking
• Monthly Support for partner Seihan Meeting
• Responsible for Sourcing inventory control
• Liaise with suppliers internal/external on electrical part (PWB) matters
• Liaise with designer in confirming part specifications for new model
• Secure the supply for first lot delivery
• Immediate troubleshoot and solve issues that occur for the part under responsibility (PWB) to avoid line stop
• Perform cost down negotiation with suppliers on every quarter for better purchase cost

• Arrange radio announcers' schedule for internal and external events
• Monitor competitors' talk set content for improvement purpose
• Create sweeper and promo
• Coordinate with artist for voice recording
• Assistant producer for breakfast show (AM Krew)
• Rip in new songs into system
• Assist announcer for side project, ie: prank call (Panggilan Hangit), Raya program (Raya di perantauan)

• The receptionist for The IIUM Graduate School of Management
• Perform admin task by assist MBA, Management and DBA students for any related to management issue such as visa and etc
• Support the programs executives on admin related task if required