Radhiah Azman

Business Process Oversight:

• Oversee and manage end-to-end business processes within the Commercial team, ensuring workflows are optimized for maximum efficiency and aligned with strategic goals.

Process Improvement & Digital Transformation:

• Lead initiatives to identify and implement improvements, transitioning from manual to digital workflows that streamline operations, reduce bottlenecks, and enhance productivity.
• Drive the digitalization of business documents, ensuring and efficient data flow between departments and supporting seamless business operations.

Cross-Department Collaboration:

• Act as liaisons across multiple departments, aligning Commercial team processes with Finance, Marketing, and Supply Chain objectives to ensure cohesive and effective operations.
• Partner with other departments to coordinate on initiatives, aligning business processes with company-wide objectives to enhance overall performance.

Vendor Relationship Management:

• Guide vendors through onboarding, explaining business practices, system navigation, and document management to ensure a smooth integration into company processes.
• Provide ongoing support by addressing vendor inquiries, managing disputes related commercial buying income and AP transactions, and advising on monitoring billing status through our system.

Standard Operating Procedures (SOP) Management:

• Develop, maintain, and update SOPs and business process manuals, ensuring that all documentation reflects current practices and is readily accessible to relevant stakeholders.

Training and Consultation:

• Facilitate training sessions and provide consultive support for team members on business processes, onboarding practices, and vendor management.
• Support new team members and other departments in understanding system processes, driving consistency and clarity in workflow execution.

Commercial Finance Support:

• Collaborate with Commercial Finance Manager on COGS analysis, system performance evaluations, and ensuring accuracy in income recognition and reporting.

Report & Document Management:

• Manage and oversee comprehensive reports, including Monthly Debit Balance Report, RTV Control List, Supplier Service Level Reports, and annual Vendor Master Clean-up.
• Oversee the New Article Creation Tracker and Monthly AP Open Item Transaction Report, providing on vendor account status and assisting in decision-making for the buying team.

Inter-Department Coordination:

• Finance: Manage debit balances, RTV cancellations, and monitor GR completeness, ensuring these align with KPIs for invoice matching and other finance functions.
• Marketing: Partner with marketing to enhance trade planning and support initiatives for the Loyalty Program, contributing to customer engagement efforts.
• Supply Chain: Coordinate cross-dock PO processes, GR tracking, and handle vendor inquiries to maintain smooth order flow and address supply chain challenges.

• Led and managed Master Data team responsible for buying income, ensuring accurate and timely maintenance of master data
• Provided leadership and guidance to the team, fostering a culture of continuous improvement and innovation
• Oversaw team functions and actively develop and implemented better business processes to streamline operations
• Managed and optimized workflow of Commercial Team's incomes records and reportings, contributing to the achievement of departmental KPI's
• Engaged in business process redesign to align with organizational goals, enhancing team productivity.

• Established centralization processes for the Commercial team, implementing master data management protocols for Article Master, Vendor Master and Promotional Activities.
• Develop policies and procedures for data entry, ensuring compliance with company standards.
• Design reporting system that provided critical insights to business users, supporting data-driven decision-making.

• Managed administrative task to support the merchandising department
• Assisted in executing Category Manager's merchandising plans, including promotions, stocks management, and category management.
• Followed up on Category Manager's commercial plans with suppliers.
• Handled inquiries from business partners, ensuring timely and accurate responses.

• Issued purchase orders and managed warehouse stocks ordering.
• Handled inventory management and stocks forecasting
• Managed stocks holding days to optimize inventory levels
• Monitoring supplier's fulfillment order and service level.

• Evaluated source documents to locate needed information.
• Created and maintained data entry logs to track data entry activities.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised products in visually appealing and organized displays for optimal sales promotions.
• Built rapport with repeat customers, fostering long-term loyalty to the brand.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Developed strong rapport with customers and created positive impression of business.