Siti Noraisah Narizan
Technical Specialist
Puchong Batu Dua Belas, Selangor,10
Summary
Experienced Technical Specialist with 2 years providing technological insight for managing organizational IT infrastructure. Hands-on leader providing assistance with technology research, consulting services and planning and support, including in-field testing and staff training. Conducted periodic audits and troubleshooting to maintain seamless, high level of optimized technology access. Critical expertise in leading full IT deployment, including design, management and evaluation.
Overview
5
5
years of professional experience
Work History
Technical Specialist
Suria Telecommunication Technology Sdn Bhd
06.2022 - Current
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Performed routine maintenance on servers/network equipment ensuring optimal uptime and availability across all critical systems.
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
Assistant Chief Cashier
Hero Market Kota Kemuning Shah Alam
6 2015 - 9 2018
- Established interdepartmental partnerships by conducting joint trainings improving overall response capabilities.
- Served as a key liaison between senior leadership and frontline staff, facilitating open communication channels throughout the organization.
- Reported status of operations to Bureau Chief, managing and directing day-to-day operations and supervising several divisions.
- Conducted regular audits of departmental records to ensure accuracy and compliance with internal policies and procedures.
- Disciplined personnel and initiate disciplinary measures as defined by SOPs.
- Prioritized high-risk situations through rapid assessment skills leading to efficient deployment of resources.
- Implemented safety protocols to maintain a secure workplace for all staff members, reducing incidents and injuries.
Fiber Coordinator
Suria Telecommunication Technology Sdn Bhd
11.2019 - 06.2022
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
Education
Sijil Pelajaran Malaysia (SPM) -
SMK Seksyen 27 Shah Alam
01.2011 -
Diploma in Communication and Media - undefined
Universiti Selangor Shah Alam
01.2015 -
Skills
Microsoft Office
Moderate in Indesign Software
Moderate in SPSS Software
Moderate in Event Management
Experience in handling customers
Experience in customer services
Experience in account position
Handling technical issue ground team
Working as a team
Documentation
Able to work hard
Ability to work independently or in a group
Self-reliance, hardworking, and resourceful
Love to learn
Intermediary language: Malay - Speaking and writing (Excellent), English - Speaking and writing (Moderate)
Timeline
Technical Specialist
Suria Telecommunication Technology Sdn Bhd
06.2022 - Current
Fiber Coordinator
Suria Telecommunication Technology Sdn Bhd
11.2019 - 06.2022
Diploma in Communication and Media - undefined
Universiti Selangor Shah Alam
01.2015 -
Sijil Pelajaran Malaysia (SPM) -
SMK Seksyen 27 Shah Alam
01.2011 -
Assistant Chief Cashier
Hero Market Kota Kemuning Shah Alam
6 2015 - 9 2018