Summary
Overview
Work History
Education
Skills
Timeline
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Jagades Rao Krishna Rao

Jagades Rao Krishna Rao

DIRECTOR (IT & MARKETING)
Kuala Lumpur,14

Summary

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience
2
2
Languages

Work History

Director (It & Marketing)

SURIA & PARTNERS SDN BHD
09.2016 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
  • Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

RSS (Remote Support Service)

Becton Dickinson BD Medical
01.2015 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.

TSE (Technical Support Expert )

Convergys Sdn Bhd ( RAZER )
03.2013 - 12.2014
  • Solving customer’s problem with windows and also products.
  • To configure the windows and also assist on how to install drivers and programs.
  • Troubleshooting on the gaming peripherals and windows related.
  • Provide customer service on enquiries on the products.
  • Approving RMA (Return Merchandise Authorization) for the junior agents that just joined in so that there will be no mistake from Tier 1.
  • Managing the agent that has to be available to answer call and also manage their times in lunch and break.
  • Providing training to the junior agents with the process and procedure.
  • Expanded product knowledge through continuous learning, attending workshops, webinars, and industry conferences.
  • Reduced call-back rates by providing clear instructions and comprehensive resolutions to customers'' issues.
  • Participated in after-hours support rotation to ensure availability of critical systems outside regular business hours.
  • Assisted in server maintenance tasks including patch management, hardware upgrades, backup administration, and performance tuning for optimal system efficiency.

Sales Manager

Stemcell Technologies Sdn Bhd
12.2010 - 08.2012
  • Selling medical products to hospitals.
  • Conduct demonstration on products on how to use.
  • Have a gathering with the clients to have a better business relationship.
  • Travelling outstation to hospitals to check on the maintenance of the machines sold.
  • Achieving the sales target for every month.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.

IT Technician

Stemmedics Sdn Bhd
10.2009 - 11.2010
  • Maintaining computers and laptop in the office.
  • Troubleshooting problems and errors on computers.
  • Troubleshoot for internet connection problem.
  • Configuring network connection between the server and printers and Photostat machine connected.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.

Customer Service Representative

Dommal Food Service Sdn. Bhd.
03.2009 - 09.2009
  • Order Taking for Dominos Pizza.
  • Answer customer queries.
  • Solve customer problems.
  • Advertising on the new promotions and also the new recipe available.

Education

BBA - Marketing, Business Administration

University Tenaga Nasional
Kajang, Selangor, Malaysia
04.2001 -

Skills

MS Office

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Timeline

Director (It & Marketing)

SURIA & PARTNERS SDN BHD
09.2016 - Current

RSS (Remote Support Service)

Becton Dickinson BD Medical
01.2015 - 08.2016

TSE (Technical Support Expert )

Convergys Sdn Bhd ( RAZER )
03.2013 - 12.2014

Sales Manager

Stemcell Technologies Sdn Bhd
12.2010 - 08.2012

IT Technician

Stemmedics Sdn Bhd
10.2009 - 11.2010

Customer Service Representative

Dommal Food Service Sdn. Bhd.
03.2009 - 09.2009

BBA - Marketing, Business Administration

University Tenaga Nasional
04.2001 -

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Jagades Rao Krishna RaoDIRECTOR (IT & MARKETING)