Saibrajis Bin Taasim

1) Complaint Management:

• Create, develop and review the working procedure (SOP)/ Manual for Compliant Management System.
• Manage all complaints/information on criminal misconduct related to corruption, abuse of power, embezzlement and any violations of the organization's Code of Conduct and work ethics systemically.
• To carry out necessary actions toward complaints.
• Ensure all complaints/information made to Integrity & Governance Unit (IGU) to be addressed appropriately.
• Ensure the Complaint Management System is implemented effectively and efficiently.
• To report any wrong doing/fraud/corruption/ethics violations or any issue related to integrity and governance in company to Jawatankuasa Anti Rasuah (JAR), Ministry of Industrial Development & Entrepreneurship (MIDE).

2) Detection & Verification:

• Create, develop and review for working procedure (SOP)/Manual for Detection & Verification Management System.
• Detect and verify complaints/information on criminal misconduct related to corruption, abuse of power, embezzlement and any violations of the organization's Code of Conduct and work ethics.
• Investigate allegations of ethics violations, fraud, or unethical behaviors, ensuring prompt and impartial resolution of cases.
• Investigating whistleblowing concerns including detection and verification process on sites and preparing a preliminary investigation report.

3) Strengthens Integrity & Governance:

• Plan, develop and execute activities in order to inculcate and institutionalize integrity amongst all employees in company whether through online (via Facebook, Instagram, Youtube & Telegram) or offline.
• Develop, organize, implement and participate effectively in the integrity and governance program such as training, seminar, forum, summit, symposium, convention, team building and etc to prevent unethical practices and misconduct.
• Continuously evaluate and improve the integrity program by monitoring its effectiveness and implementing enhancements as needed.
• Develop and implement effectively the Integrity Bulletin, Newsletter, Pamphlet, Banner, Diary, Notebook, Pen, Keychain or Mug for integrity awareness program.
• To assist and participate with ad hoc integrity awareness tasks such as Integrity Week, Training or programs organized by Ministry of Industrial Development & Entrepreneurship Sabah (MIDE) and Bahagian Integrity & Governance Negeri Sabah (BiGONS), Pejabat Setiausaha Kerajaan Negeri Sabah.

4) Governance (Policies, Legislation & Regulations):

• To conduct checks and research on policies, systems and work procedures and to suggest improvement for all department eg. Integrated Quality Management System (QMS - Quality Management System & ABMS - Anti Bribery Management System).
• To coordinate the improvement of the organization's relevant policies, work procedures and systems based on resources such as Detection & Verification Report, Internal & External Audit Report, etc.
• To monitor changes in laws, regulations, and industry best practices to keep the organization updated and ensure compliance.
• To supervise and ensure implementation or exercise of the best governance mechanism as a part of Anti-Corruption, Integrity and Governance's initiatives.
• To ensure the company establish the appropriate controls and contingency measures in order to address any corruption risk due to weaknesses in the organization governance framework processes and procedures.
• Revise associated policies within department such as Whistleblower Policies and etc.

5) Organizational Anti- Corruption Plan (OACP)

• To execute and monitor the company OACP Implementation Plan.
• To ensure the action items as stipulated in the Implementation Plan are carried out timely, effectively, and efficiently.
• To ensure compliance to the overall Implementation Plan by company employees and relevant parties.
• To review, amend and update Organization Anti- Corruption Plan (OACP) as and when required.
• Preparing and submitting update related to OACP report to Bahagian Integriti & Governans Negeri Sabah (BiGONS).
• To conduct Corruption Risk Assessment (CRA) periodically and as planned, as well as when there is a change in law or circumstances of the business company.
• Conduct an Integrity Challenge Meeting to obtain update Corruption Risk Management (CRM) and Organizational Anti-Corruption Plan (OACP) updates from every departments quarterly.
• Consulting the PIC for every department on any issues related to CRM, OACP when necessary.
• CRM and OACP are updated quarterly to keep management up to date.

6) MS ISO 37001:2016 Anti Bribery Management System (ABMS)

• To execute, monitor, and assess the implementation and effectiveness of MS ISO 37001:2016 Anti Bribery Management System (ABMS).
• To ensure the action items as stipulated in the Implementation Plan are carried out timely, effectively and efficiently.
• To ensure the ISO Team create associated documentation on the ISO 37001:2016 ABMS for SOGDC such as ABMS Manual, ABMS Policy, ABMS Objectives, ABMS Framework and other documents in accordance with the ISO standard provisions.
• To review, amend and update Anti-Bribery Management System (ABMS) manual & procedures as and when required and when necessary.
• To ensure the obtain certification of ABMS and to ensure certification is renewed successfully by the ISO Team.

7) Internal Audit & External Audit

• To examine, monitor and check the preparation annual internal audit program scope.
• To examine, monitor and check internal / external audit schedule, findings and audit report to findings or investigate any misconduct related to corruption, abuse of power, embezzlement and any violations of the company's Code of Conduct and work ethics systematically.
• To ensure the Audit & Examination Committee conduct regular audits and risk assessments to identify potential vulnerabilities and areas of non-compliance.
• To ensure the internal audit members perform internal audit program based on ISO 9001:2015 Quality Management System (QMS) and ISO 37001:2016 Anti Bribery Management System (ABMS) accordingly.
• To examine and check the report to be submitted and presented during Audit & Examination Committee meeting.

8) Administrative & Reporting

• To administer Integrity & Governance Unit (IGU) activities such as developing annual plans, budgeting and getting approval from company management upon endorsement by Board of Director.
• To report the implementation of IGU activities to Independent Committee & Board of Directors timely.
• To monitor and check for Integrity Due Diligence Report prepared by other departments for individuals and business associates related to company yearly.
• To prepare and present reports on integrity-related activities, trends and recommendations to the management and board of directors.
• To compile, prepare and submit report and update to Secretariat, Bahagian Pengurusan Integriti Agensi (BPIA), Suruhanjaya Pencegahan Rasuah Malaysia (SPRM), Board of Director (BOD), Bahagian Integrity & Governans Negeri Sabah (BiGONS), Pejabat Setiausaha Kerajaan Negeri Sabah and any other controlling bodies on IGU related matters within timeframe and/or as and when required.
• Developing and creating Integrity & Governance Unit (IGU) procedures that consists of Integrity Assessment, Integrity Enrichment, Whistleblowing, Investigating and Dealing with Bribery, and Reporting.
• Collaborate with relevant departments such as Human Resources & Admin Department to develop and enforce company-wide ethical standards and code of conduct / vendor code of conduct.
• Establish and maintain effective communication channels for reporting ethics concerns and provide confidential and anonymous reporting mechanisms.
• Collaborate with external stakeholder such as legal counsel, auditors, regulatory bodies and law enforcement agencies when necessary.
• Maintain good working relationship with relevant government agencies/authorities and other related stakeholders.
• Ensure IGU related policy, procedure and processes are updated and current.
• To provide appropriate/expert advice and guidance on integrity and governance matters and ethical decision-making to employees, managers, and senior leadership to support the management.

• Produced audit reports.
• Documented recommendations to improve internal controls.
• Identified and reported audit issues.
• Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthrough for compliance with documented processes.
• Participated in special projects as requested by senior leadership, providing subject matter expertise on internal controls and risk management practices.
• Investigated discrepancies discovered during auditing process.
• Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
• Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
• Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
• Reviewed and identified risks, analyzed controls and tested compliance.
• Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
• Guided departments in developing remediation plans based on audit findings and recommendations.
• Developed strong working relationships with external auditors, facilitating efficient communication during annual audits.
• Evaluated company's policies to determine how well standards adhered to best practices.
• Assisted in the development of company policies and procedures, promoting a strong internal control environment.
• Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
• Prepared and distributed risk and audit reports to appropriate personnel.
• Explained risk and compliance concepts to managers and executives.
• Prepared audit programs and documentation in alignment with Generally Accepted Auditing Standards (GAAS) & ISO 19011:2018 Guidelines for Auditing Management Systems.
• Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
• Collaborated with cross-functional teams to design and execute comprehensive audit plans, ensuring alignment with company objectives.
• Improved operational efficiency by identifying and addressing financial discrepancies through meticulous examination of financial records.
• Maintained up-to-date knowledge of industry trends and emerging risks, ensuring relevance in audit approach and methodology.
• Reviewed financial statements for adherence to International Financial Reporting Standards (IFRS) and corporate regulations.
• Conducted training sessions for staff members on best practices in internal auditing, fostering a culture of continuous improvement.
• Strengthened internal control systems by conducting comprehensive risk assessments and audits.
• Enhanced business continuity planning, evaluating and testing disaster recovery procedures.
• Facilitated knowledge sharing, creating comprehensive internal audit manual for ongoing reference.
• Supported strategic decision-making by providing senior management with actionable insights from audit findings.
• Increased awareness of risk management principles, organizing workshops for department heads and management.
• Promoted best practices in data management and privacy by auditing information systems for security vulnerabilities.
• Fostered culture of transparency and accountability, conducting regular meetings to discuss audit findings and corrective actions.
• Achieved significant cost savings by identifying inefficiencies in operational procedures and recommending improvements.
• Ensured adherence to international audit standards by keeping abreast of changes and implementing necessary updates in audit procedures.
• Bolstered organizational integrity, conducting ethics and compliance audits.
• Mitigated potential financial losses, closely monitoring and auditing high-risk areas of business.
• Reduced risk of fraud with thorough investigations into irregular financial transactions.
• Optimized resource allocation, conducting cost-benefit analyses of proposed business initiatives.
• Improved compliance with regulatory standards through meticulous internal policy reviews and updates.
• Enhanced stakeholder confidence with preparation of clear and detailed audit reports.
• Strengthened stakeholder relations by presenting audit findings in clear, constructive, and professional manner.
• Prepared working papers, reports and supporting documentation for audit findings.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.
• Maintained integrity of general ledger and chart of accounts.
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.

1) Training & Talent Development

• Identify training needs and coordinate the development of training programs.
• Assisted in conducting the Induction Program and Orientation for new employees.
• Organize staff training and development programs by conducting Training Need Analysis and Yearly Training Plan, training program arrangements and recommend improvement programs to employees.
• address skill or training deficits among employees and provide them with the necessary tools to strengthen their skill sets and improve their performance.
• Implement and monitor employee development plans.
• Liaise with training providers and coordinate all the training programs.
• Organize training sessions specific to various roles in the company.
• Coordinates or performs administrative functions necessary to deliver and document training programs.
• Conduct post-training evaluation programs effectively to achieve its objectives.
• Responsible for HRDF training grant application/claims process.

2) Payroll System Administration

• Handle payroll administration, including data input, allowance, overtime, deduction, HRDF deduction and statutory payment (EPF, SOCSO, EIS & PCB Tax and other statutory contributions as required by the government) comply with all the payroll laws and compliance.
• Ensure compliance with payroll laws and regulations, including statutory, tax obligations and reporting requirements.
• Liaise with relevant government agencies in relation to payroll affairs.
• Address payroll-related queries from employees.
• Responsible for checking, collating, updating payroll data entry and processing necessary data to expedite monthly salary payment for all staff.
• Maintain a high level of checking and reporting back, and initiate action where necessary.
• Oversee end-to-end payroll processes by ensuring timely and accurate execution of monthly payroll process.
• Ensure payments of salary are made on or before the end of each month.
• Ensure payroll activities are under company policies and statutory requirements.
• Track and manage employee work hours, prepare compensation checks, calculate bonuses and increments, and respond to employee questions about wages and deductions.
• Generate and compile necessary reports related to manpower and payroll records.
• Ensure timely and accurate execution of the monthly payroll process.

3) HR Information System (Mywave)

• Update any new data information related to employees in Mywave System.
• Check and monitor staff attendance and leave management.
• Check employee monthly overtime claims and allowances claims are adhering to the company policies & procedures and claims are paid accurately and timely.
• Handle staff medical benefits and claims.
• Ensure effective administration of letters/correspondence for all employees.

4) Employee Data System and Record Documentation

• Maintain all employees' data and documentation throughout the HR workflow.
• Maintain systematic records and file employee's attendance records, annual leave records, medical leave records and other human resources-related records.
• Prepare and verify human resources reports to the superior periodically.
• Prepare and verify the EA Form and other documentation as required by the government in submission.
• Coordinate and keep proper records in relation to departmental administrative matters.

5) HR Policies and Compliance

• Manage HR documentation, ensuring compliance with local laws.
• Ensure compliance with labour laws and regulations, staying updated on changes that may impact HR practices.
• Ensure compliance with all the company policies.
• Responsible for assisting in HR administration, procedures & policies.
• Keep abreast of changes in employment legislation and update policies accordingly.
• Conduct regular audits to ensure adherence to HR policies and procedures.
• Stay familiar and up to date with employment law and ensure the organization's policies, procedures, and benefits comply with the latest laws.
• Ensure compliance with labour laws and regulations and maintain positive employee relations.
• Contribute to the development and implementation of HR policies and procedures.
• Periodically assess and update existing company policies to comply with current regulations.
• Advise and assist in creating new and necessary policies for governance.
• Assist in creating and enforcing policies that are fair and consistent for the workforce.
• Enforcing company policies and practices, and proposing improvement plans when necessary.

6) Employee Relations, Welfare & Engagements

• Work on engagement activities such as family day, annual dinner, sports day, etc.
• Assist in planning, and organizing staff events and activities to strengthen employer-employee relationships.
• Organize, supervise and monitor staff security and welfare activities.
• Continuously strive for a harmonious working environment amongst the employees by recommending the necessary initiative.
• Foster a positive work environment and address employee concerns or conflicts.
• Implement and monitor employee engagement initiatives.
• Conduct regular surveys and feedback sessions to gauge employee satisfaction and make recommendations for improvement.
• Conduct investigations and provide resolutions for employee relations issues.
• Act as a point of contact for employee relations matters, addressing concerns and ensuring a positive work environment.
• Collaborate with management to implement employee engagement initiatives and programs.
• Collaborate with other departments to gather necessary information and support cross-functional activities.
• Prevent and resolve problems or disputes between employees and management.
• Contribute positively and participate actively in the Company's projects, promotion campaigns, road shows or activities.
• Handling employee relations issues, including conflicts, disputes, grievances, and disciplinary action.
• Assist in employee welfare/campaign matters such as staff donations, annual dinners, campaigns and others.
• To perform any other assigned duties from time to time.
• Involve and participate in HR projects and employee engagement activities.

7) Industrial Relations

• Cultivate and maintain positive relationships with industry professionals, associations, and networks.
• Stay informed about industry trends and best practices to contribute insights for strategic HR planning.
• Liaise with relevant government agencies concerning labour compensation affairs.

8) General Administration

• Assist the Head of Department, Human Resources & Admin in the implementation and monitoring of Quality Improvement activities for the department.
• Assist the Head of Department, Human Resources & Admin in the implementation of policies and procedures and to assist in monitoring and reviewing its effectiveness.
• Update and maintain employees' records orderly and correct in the data-based and filling systems.
• Ensure proper documentation of payroll documents and safekeeping of employee personal files.
• To perform any other duties as when required by Head of Department, Human Resources & Admin and/or management.
• Support and assist any other ad-hoc HR assignments/ events/ activities.
• Handle general administrative documentation and verify staff claims.
• To develop, implement & monitor the HR strategies and initiatives across the company.
• To align HR policies and procedures in accordance with the overall business strategies.
• Ensuring the company is comply with state and federal laws.
• Assessing the organization's pay structure.
• Evaluating compensation policies.
• Ensuring that the pay practices comply with state and federal laws and regulations.
• Liaising with managers and interviewing employees at all levels to identify and assess training and development needs.
• Delivering and overseeing the training of individuals or groups of employees.
• Compiling and presenting information.
• Supervising and monitoring progress made via training program's or schemes.
• Ensuring employees receive statutorily required training.
• Designing and assessing training program's.
• To manage office operations and delegate tasks to administrative assistants.
• To initiate a new filing system on the cloud to gain optimal accessibility of information.
• To maintain employee's personal files and records in electronic and paper form.
• To update employees on all types of leaves in My-Wave and hardcopy's.
• To assist the Head of Department, Human Resources & Admin in logistic arrangements for induction training.
• Conduct employee onboarding and help organize training & development initiatives.
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.
• Promote HR programs to create an efficient and conflict-free workplace.
• Assist in the development and implementation of human resource policies.
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team-building activities.
• Ensure compliance with labour regulations.
• Responsible for checking, collating, updating payroll data entry and processing necessary data to expedite monthly salary payment for all staff.
• Check and monitor staff attendance and leave management.
• Carry out other duties and job functions as instructed from time to time by the Head of Department, Human Resources & Admin or any person acting on behalf of the Company.
• Involve and support the team in office administrative matters.

• Supported decision-making processes by compiling research data and presenting findings to the CEO.
• Managed complex calendar scheduling with focus on proper allocation of executive availability.
• Prepared meeting agendas and briefing papers for members of board of directors and executive team.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and claim reimbursements for Chief Executive Officer.
• Contributed to smooth business operations by planning and organizing meetings and conferences.
• Screened calls and emails and initiated actions to respond or direct messages on behalf CEO.
• Updated spreadsheets and databases to track, analyze, and report on operation performance.
• Created expense reports, budgets, and filing systems for CEO Office.
• Improved team collaboration by acting as a liaison between the CEO, executive team, and staff members.
• Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
• Facilitated smooth operations within the executive office by overseeing daily tasks and assignments.
• Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
• Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
• Strengthened relationships with key partners through professional representation at industry events or conferences when necessary on behalf of the CEO.
• Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
• Met with top national and international executives on self-designed schedules both monthly and annually.
• Maintained confidentiality by handling sensitive information with discretion and professionalism.
• Safeguarded high standards in all documentation produced under my purview for accuracy.
• Increased meeting effectiveness with detailed preparation of agendas, materials, and minutes.
• Promoted organizational culture by implementing new initiatives as directed by the Chief Executive Officer.
• Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
• Handled confidential and sensitive information with discretion and tact.
• Filed paperwork and organized computer-based information.
• Updated and maintained confidential databases and records.
• Created and managed office systems to efficiently deal with documentation.
• Took notes and dictation at meetings.
• Wrote reports, executive summaries and newsletters.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.

• Responsible for monitoring the staff for Agri Shoppe activities such as Sales, Marketing activities, Stock, Purchase Orders, Sales Orders, Delivery Orders, Tax Invoices, Delivery Activities, Documentation, Filing System, SOP, and Operations related to the administration of Agri Shoppe.
• Generate revenue through marketing and sale of all products commercialized by the company.
• Assist in marketing and promoting the company's products and services to potential/existing clients.
• Implement marketing strategies to meet sales targets set by the company.
• Update and monitor the SAP operation system in the office Agri Shoppe Lahad Datu Sabah to ensure the system works smoothly.
• Update the data and monitor the company's sales performance of Agri Shoppe in the system.
• Update the data and monitor the KPI of Agri Shoppe and the KPI of Staff in the PMS system.
• Preparing Agri Shoppe sales performance Report by monthly basis.
• Coordinate and conduct weekly and monthly meetings in Agri Shoppe Office.
• Coordinate and conduct monthly meetings with qualified agents/distributors of FGV (Felda Agricultural Services Sdn Bhd) in Sabah region.
• Coordinate and conduct meetings with new potential/existing customers to get in touch with them and to closely monitor their orders.
• Collaborate and deal with FGV Group Corporate Communication Department on product branding, advertising and exhibitions.
• Collaborate and deal with the R&D team and other subsidiary companies within the R&D Cluster to achieve the Cluster's Objectives and work closely with the production unit for continuous improvement based on customer feedback and evolving market needs to ensure the products can be delivered to the customers efficiently.
• Collaborate and deal with government agencies such as the Malaysian Palm Oil Board (MPOB), Lembaga Koko Malaysia, Lembaga Getah Malaysia and others to promote FGV products.
• Increased sales revenue by implementing innovative marketing strategies and optimizing team performance.
• Ensure compliance with regulatory requirements, FGV Policies & procedures and market standards.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Provide excellent customer services to clients to retain customer's loyalty and repeat orders.
• Attended industry events and conventions to expand sales opportunities.
• Provide intelligence reports on competitors and market analysis.
• Perform periodically customer visits to seek feedbacks and suggestions.
• Mentored junior sales staff, fostering professional growth and contributing to overall team success.
• Negotiated contracts with major clients, securing long-term partnerships that generated significant revenue streams.
• Delivered engaging presentations at industry events, showcasing company offerings and attracting prospective clients.
• Analyzed market trends to identify new opportunities for business expansion and growth.
• Monitored daily sales performance and provided feedback to each team member.
• Developed and implemented strategies to increase sales and improve customer service.
• Facilitated regular team meetings to discuss challenges, successes and strategies.
• Communicated customer feedback and complaints to team members to promote proper resolution.
• Developed and implemented incentive programs to increase sales and customer loyalty.
• Maintained up-to-date knowledge of products and services offered to customers.
• Built strong relationships with clients by following up on previous purchases and suggesting new products.
• Developed and enforced policies and procedures for compliance with company policies.
• Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Assisted sales team members in developing customer relationships, and building customer loyalty.

• Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
• Increased sales revenue by developing and implementing strategic marketing plans.
• Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
• Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
• Managed a high-performing sales team, consistently exceeding targets and boosting company profits.
• Implemented innovative promotional campaigns that generated significant growth in new customer acquisition.
• Streamlined internal processes for improved team efficiency and productivity.
• Analyzed sales and marketing data for improved strategies.
• Maximized revenue potential by identifying upsell opportunities within existing client base.
• Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.
• Initiated partnerships with complementary businesses to expand reach in target markets through co-marketing efforts or joint ventures.
• Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
• Optimized customer database management system for better tracking of sales leads and enhanced reporting capabilities.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company defined sales goals.
• Attended monthly sales meetings and quarterly sales trainings.
• Maintained current knowledge of evolving changes in marketplace.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
• Informed customers of promotions to increase sales productivity and volume.
• Negotiated prices, terms of sales and service agreements.
• Built relationships with customers and community to promote long term business growth.
• Developed, maintained and utilized diverse client base.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to event marketing, sales and brand promotion.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Act as Deputy of Quality Management Representative (QMR), Lead Auditor, and Internal Auditor.
• Coordinate & communicate effectively on all operations standards audit & non-compliance audits.
• Monitoring of all audit activities carried out by external parties (SIRIM & SNI - Standard Nasional Indonesia), reporting of audit result & ensure evaluation activities are carried out in a fair, honest, transparent & professional manner.
• To regular review on operation performance and compliance according to the Quality Management System Standard and maintain effective implementation of the system standard.
• Monitor & Coordinating Management Performance Review on Quality Objectives Performance and act as the main reference point in enforcement & compliance matters.
• Coordination of company agreement renewal according to company set policies & procedures.
• Work closely with other divisions in identifying, introducing & executing cross-departmental activities that aim at sustaining, uplifting & improving performance of the operation.
• Monitoring relevant expenses fall within the specified division annual budget.
• Monitor customer feedback/complaint.
• Providing guidance and training to PIC of division in compliance to Quality Management System standards & make recommendations for improvement in view of customer focus towards operational activities.
• Streamlined quality assurance processes for increased efficiency and cost savings.
• Developed and maintained Quality Management System documentation, ensuring accuracy and consistency across all departments.
• Established key performance indicators for monitoring overall product quality and customer satisfaction levels.
• Collaborated with cross-functional teams to develop effective process improvement initiatives.
• Maintained up-to-date knowledge of industry trends, regulatory requirements, and emerging best practices in the field of Quality Management in order to provide informed guidance to the organization.
• Coordinated internal training programs on quality-related topics, enhancing employee knowledge and skills.
• Participated in strategic planning sessions to align Quality Department goals with overall company objectives.
• Served as liaison between customers and internal teams to address concerns related to product performance or manufacturing processes quickly and effectively.
• Supported new product development efforts by ensuring proper testing methods were employed throughout the design phase, reducing time-to-market delays due to unforeseen quality issues upon launch.
• Reduced defect rates through comprehensive root cause analysis and corrective action plans.
• Managed supplier relationships to drive improvements in material quality and delivery times.
• Mentored junior staff members in quality management principles, fostering a culture of continuous improvement.
• Led root cause analysis investigations, identifying opportunities for process enhancements or corrective actions.
• Reviewed customer feedback data regularly to identify areas requiring targeted improvements or intervention measures.
• Evaluated new technologies and equipment for potential integration into existing processes, driving innovation within the organization.
• Enhanced product quality by implementing stringent inspection protocols and procedures.
• Championed a proactive approach to risk management, mitigating potential issues before they impacted product quality or customer satisfaction levels.
• Spearheaded initiatives aimed at reducing product variability, ensuring an unwavering commitment to delivering high-quality products consistently across all lines.
• Conducted regular audits to ensure compliance with industry standards, regulations, and best practices.
• Improved quality processes for increased efficiency and effectiveness.
• Increased customer satisfaction through adherence to quality standards and customer requirements.
• Liaised with HR manager to organize and perform quality standard training for new and existing staff.
• Wrote and implemented new rework procedures to standardize processes and streamline workflow.
• Developed and deployed production control plans and created work instructions and procedures.
• Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
• Evaluated quality problems and performed assessments to identify and resolve issues.
• Managed and archived quality documentation and participated in internal and external quality audits.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
• Calibrated instruments and scales in production area and quality lab.
• Sorted product and provided expertise on non-conforming product requirements.
• Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
• Provided observations, took measurements, and performed tests at various stages according to quality control plan.
• Evaluated function, performance and design compliance of every product against design standards and customer needs.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Developed and maintained defect databases for known issues.
• Completed pre-implementation testing for new system modifications to assess potential impacts.

• To provide Technical Support for the Sales Team across East Malaysia, especially the Sabah Region.
• To support the Sales Team to build up new markets and data collection from customer's plantation.
• To run fertilizers research (demo plot).
• To conduct fertilizers sample analysis (competitor products).
• To handle customer complaints.
• To conduct CRM (Customer Relation Management) activities with customers, the head of R&D and the Agronomist Team.
• Established long-term client relationships through consistent delivery of high-quality products and services.
• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

• Act as an advisor to potential customers and clients on their personal financial needs.
• Develop and expand the existing customer database and soliciting new business.
• Help to create awareness the need for insurance coverage, one of the product from RHB Banking Group.
• Ensure the sales targets are achieved.
• Collaborated with executive leadership to develop long-term business strategies that aligned financial goals with company objectives.
• Fostered healthy professional relationships with external auditors, ensuring smooth audit processes and timely compliance with regulations.
• Developed strategic plans for day-to-day financial operations.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Created job files for each project and maintained current data in each file.
• Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
• Tracked hours and expenses to keep the project on task and within budgetary parameters.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Maintained database and spreadsheets with accurate inventory and status.
• Identified potential risks and developed mitigation strategies to minimise disruptions to project timelines.
• Photocopied, distributed and emailed documents to project managers.
• Multitasks such as analysing data and workflow (production workflow), making decisions, controlling production, reporting production, and making production plans (involved in making and developing production plans and workflow).
• Ensure the production workflow meets the ISO requirements.
• Providing monthly production reports.
• Communicated with a good attitude among employees and clients.
• Analyzed project performance data to identify areas of improvement.
• Reported regularly to managers on project budget, progress, and technical problems.
• Monitored project progress, identified risks and took corrective action as needed.
• Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
• Negotiated contracts with vendors to secure cost-effective services and materials, positively impacting budget adherence.
• Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
• Developed risk management plans that effectively minimized project disruptions, maintaining momentum in the face of unforeseen challenges.
• Verified quality of deliverables and conformance to specifications before submitting to clients.

• Ensured smooth transaction processes by liaising between clients, lenders, inspectors, appraisers, escrow companies, attorneys.
• Managed social media accounts to increase brand visibility and engagement among prospective clients.
• Boosted team productivity by providing administrative support during meetings, presentations, and trainings.
• Enhanced client satisfaction by providing timely and efficient assistance to agents in their daily tasks.
• Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
• Increased overall efficiency by maintaining up-to-date filing systems for contracts, marketing materials, and other essential documents.
• Streamlined communication between clients and agents through diligent management of phone calls and emails.
• Contributed to agency growth by conducting market research and creating competitive analysis reports for agents'' use in developing strategies.
• Promoted listings effectively through coordination of marketing initiatives including open houses or virtual tours.
• Fostered positive relationships with clients, vendors, and colleagues through professional communication skills both in-person and via correspondence.
• Improved office organization by managing agent schedules, appointments, and travel arrangements.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Analyze potential customer and target market, making research to target market, promote insurance and financial services, negotiate with potential customer, make sales calls, making monthly marketing plan, ensure the customer or client stay in-touch, providing consultant to potential customer, reporting the potential client to Agent, and communicate with good attitude among potential customer and clients.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Performed research to collect and record industry data.