Merilyn Carmilla Anthony

• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Arranged tour assignment and scheduled movement.
• Liaising with agent and FIT customer on tour arrangement
• Monitored inventory office and Dive Center.
• Organized logistics operations.
• Updating customer and agent on tour details and checking booking inquiries with direct customer , agent.
• Directed day-to-day operations spearheading implementation of short term and long term strategies to achieve business plan and profitability goals.

• Organize and arrange tour itineraries.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Coordinate tour bookings with agents and ground arrangements.
• Handling customer's request and enquires on travel related matter.
• To coordinate FIT bookings; reservations, transfer, prepares quotations and purpose itinerary.

• Organized logistics operation
• Tour assignment arrangement for on-field staff (Tourist Guide and Driver Division)
• Updating guests and agents on tour details
• Closely monitored and supervised operation team, ensuring operational excellence and outstanding customer service.
• Coordinated smooth, efficient and consistent services delivery to customers.
• Ensured employees continued to work smoothly, efficiently and affectively by closely regulating operations, making changes where necessary.

Manager Cross Training ( 3 Months in North Borneo Cruise , from May 2018 - July 2018) , (3 Months in Seatango, from August - October 2018)