Rozie Hashimi
Kuala Lumpur
Summary
Seasoned IT professional with over 25 years of experience in the telecommunications industry. Expertise in data management, account management, and data analysis. Utilize data to drive informed business decisions, leveraging valuable insights. Currently dedicated to expanding knowledge and skills in Data Governance to contribute strategically to organizations. Strong commitment to continuous professional development, actively staying updated on latest advancements in data management for impactful and valuable contributions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Data Quality & Master Data Management
Celcomdigi Berhad
10.2023 - Current
- Developed and established a new Data Quality & Remediation Framework - a structured approach to identifying, assessing, and addressing data quality issues.
- Evaluates data quality and identifies inconsistencies, errors, and missing data
- Evaluated large datasets for quality and accuracy.
- Determined root cause of data quality errors and recommended long-term solutions.
- Conducted thorough root cause analyses for recurring data issues, leading to targeted improvements in processes and systems.
- Reduced errors in critical business decisions by proactively identifying data inconsistencies and ensuring their rectification.
- Data Governance: Develops and enforces data governance policies and standards
- Data Quality Reporting: Monitors data quality metrics and reports on data quality issues
- Master Data Management: Develop, manage and maintain master data, including customer, vendor, and staff data
Data Migration Lead, BSS Transformation Project
Celcom Axiata Berhad
07.2021 - 10.2023
- Project Planning: Develops and manages the overall data migration project plan, including timelines, resource allocation, and risk assessment
- Data Analysis: Analyzes source and target systems to identify data mapping requirements and potential data quality issues
- Facilitated change management initiatives within organizations undergoing major system transformations due to extensive knowledge of both legacy systems as well as new technology landscapes being introduced.
- Data Mapping: Designs and implements data mapping rules and transformations to ensure accurate data migration
- Provided clear communication with stakeholders, ensuring smooth progress of projects from initiation to completion.
- Collaborated with cross-functional teams to identify and address any potential migration issues.
- Data Extraction and Loading: Oversees the extraction of data from source systems and the loading of data into target systems
- Data Quality Assurance: Monitors data quality throughout the migration process, including data validation and cleansing
- Conducted thorough data profiling to ensure optimal performance during the migration process.
- Identified discrepancies in source and target systems, implementing corrective actions to maintain data integrity.
Senior Lead, Domestic Roaming, Domestic Carrier Services
Celcom Axiata Berhad
11.2014 - 07.2021
- Relationship Management: Builds and maintains strong relationships with domestic roaming partners
- Contract Negotiation: Negotiates favourable roaming agreements, ensuring optimal revenue and customer experience
- Performance Management: Monitors roaming performance metrics, identifies areas for improvement, and implements corrective actions
- Financial Management: Manages roaming costs and revenue, optimizing profitability
- Dispute Management: Lead, manage and facilitate dispute resolution internally & with the partner within the agreed timeline for Domestic Roaming and Interconnect services
- Regulatory Compliance: Ensures adherence to domestic and international roaming regulations
- Strategic Planning: Develops and implements long-term roaming strategies to support business growth
Information Service Delivery Lead, Business Intelligence
Celcom Axiata Berhad
09.2010 - 11.2014
- Service Delivery Leadership: Oversees the delivery of information services requested via Service Request (SR), ensuring quality, efficiency, and customer satisfaction
- Team Leadership: Leads and mentors a team of data analysts/data stewards and Cognos developers to provide support and development to business users
- Data Analysis and Insights: Provides actionable insights through data analysis and visualization
- Technology Implementation: Selects and implements appropriate BI tools and technologies
- Stakeholder Management: Collaborates with stakeholders to understand their needs and deliver relevant solutions
Senior Technical Lead, Business Support System
Digi Telecommunication
04.2005 - 03.2010
System Analyst
Digi Telecommunication
11.2004 - 04.2005
Consultant
Vandacom (M) Sdn Bhd
06.2000 - 08.2004
Education
Bachelors - Computational Science
01.2000
Skills
- Data Management Expertise
- Data Warehouse Development Expertise
- Data Quality Improvement
- Comprehensive Data Governance
- Data Governance Framework
- Data Governance and Stewardship
- Data Governance Standards & Process
- Collaborative Project Coordination
- Stakeholder Engagement
- Data Discrepancy Management
- Analytical Reporting Skills
- Proficient in Agile Practices
Certification
- Certified ITIL V3 Foundation
- IBM Certified Database Associate - DB2 Universal Database V8.1
Accomplishments
- Successfully migrated all Celcom subscribers (10 mill subs) into the new CRMS system (2022) with total cost savings of >1million.
- Successfully launched Domestic Roaming with Webe Digital Sdn Bhd (Total revenue of RM199million since the launched date)
- Managed to close RM5million Domestic Roaming and Interconnect Dispute with Maxis (2017)
Languages
English
Timeline
Data Quality & Master Data Management - Celcomdigi Berhad
10.2023 - Current
Data Migration Lead, BSS Transformation Project - Celcom Axiata Berhad
07.2021 - 10.2023
Senior Lead, Domestic Roaming, Domestic Carrier Services - Celcom Axiata Berhad
11.2014 - 07.2021
Information Service Delivery Lead, Business Intelligence - Celcom Axiata Berhad
09.2010 - 11.2014
Senior Technical Lead, Business Support System - Digi Telecommunication
04.2005 - 03.2010
System Analyst - Digi Telecommunication
11.2004 - 04.2005
Consultant - Vandacom (M) Sdn Bhd
06.2000 - 08.2004
- Certified ITIL V3 Foundation
- IBM Certified Database Associate - DB2 Universal Database V8.1
University Malaysia of Sarawak - Bachelors, Computational Science
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