Summary
Overview
Work History
Education
Skills
Timeline
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Almuhshi Bin Ismail

Sales Executive
Kinta

Summary

Dynamic sales professional with a proven track record at CelcomDigi Berhad, excelling in effective sales presentations and conflict resolution. Successfully expanded client base through strategic marketing and customized solutions, driving repeat business. Adept at managing client objections and enhancing customer engagement, resulting in increased loyalty and satisfaction.

Overview

23
23
years of professional experience

Work History

Executive Sales Associate

CelcomDigi Berhad
02.2025 - Current
  • Delivered compelling sales presentations that highlighted product benefits and addressed client concerns effectively.
  • Participated in regional trade shows, expanding brand awareness and generating new leads for the company.
  • Expanded client base through targeted prospecting and strategic marketing efforts.
  • Developed customized solutions for clients, leading to increased repeat business and referrals.
  • Conducted comprehensive competitor analysis to identify opportunities for growth and areas requiring improvement in our offerings or approach.

District Sales Manager

Celcom Mobile Sdn Bhd
04.2014 - 02.2025
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.

Customer Service Representative

Celcom Mobile Sdn Bhd
03.2007 - 04.2014
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Celcom Mobile Sdn Bhd
04.2004 - 03.2007
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Maintained high levels of customer retention with proactive relationship-building strategies.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Customer Service Representative

TM Touch
02.2002 - 04.2004
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

SYS BATU GAJAH PERAK
BATU GAJAH, PERAK
04.2001 -

Skills

Skilled in conflict resolution through negotiation

Timeline

Executive Sales Associate

CelcomDigi Berhad
02.2025 - Current

District Sales Manager

Celcom Mobile Sdn Bhd
04.2014 - 02.2025

Customer Service Representative

Celcom Mobile Sdn Bhd
03.2007 - 04.2014

Customer Service Representative

Celcom Mobile Sdn Bhd
04.2004 - 03.2007

Customer Service Representative

TM Touch
02.2002 - 04.2004

High School Diploma -

SYS BATU GAJAH PERAK
04.2001 -

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Almuhshi Bin IsmailSales Executive