SITI FATIMAH BINTI JAMALUDDIN
RETAIL SPECIALIST
PUTRAJAYA
Summary
Dedicated professional actively seeking a remote (work-from-home) job opportunity to leverage skills in efficiently completing assigned tasks. Strong organizational abilities and reliability, excelling at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to contribute to team success.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Retail Specialist
CelcomDigi Berhad
06.2019 - Current
- Managing back office filing on store daily operation
- Handling retail team on store daily operation/sales performance/products
- Issue Resolution: Effectively troubleshoot and resolve customer concerns, utilizing resources and escalating when necessary to meet customer needs, actively replied to customer’s inquiries via email and Whatsapp
- Documentation: Maintain accurate and detailed records of customer interactions and transaction
Retail Associates
Celcom Axiata Berhad
06.2019 - 07.2022
- Engage customer with to turn in sale opportunities
- Assist customer on inquiries related to Celcom’s products
- Dealing with customer complaint
- New skill as Tele-Markerter to provide service from home
Internship
Petronas Research Sdn Bhd
07.2017 - 01.2018
- Organized program details and program requirements in both digital and non-digital platform
- Collaborated with management in determining and finalizing program requirements to assure all program ran smoothly
- Organized event for EOR Department monthly report/gathering
- Emcee for EOR Department monthly report/Gathering (Where We Are and Where We Are Heading)
Education
MATRICULATION - Field in Accounting
Kolej Matrikulasi Perak (KMPk)
Gopeng, Perak, Malaysia 05.2013 - 04.2014
Bachelor of Communication - undefined
Universiti Putra Malaysia (UPM)
09.2014 - 08.2018
Skills
- Flexible and adaptable
Reference
Nurdiyana Helmee
CEM SPECIALIST NETWORK ENGINEERING & OPERATIONS
nurdiyana.helmee@celcomdigi.com
+60196606076
Fazlinda Binti Abdul Aziz
RETAIL SPECIALIST
fazlinda.aziz@celcomdigi.com
+60193789977
Ezza Fariza Binti Firgusman
RETAIL EXPERT
ezza.fariza@celcomdigi.com
+60192773467
Timeline
Retail Specialist
CelcomDigi Berhad
06.2019 - Current
Retail Associates
Celcom Axiata Berhad
06.2019 - 07.2022
Internship
Petronas Research Sdn Bhd
07.2017 - 01.2018
Bachelor of Communication - undefined
Universiti Putra Malaysia (UPM)
09.2014 - 08.2018
MATRICULATION - Field in Accounting
Kolej Matrikulasi Perak (KMPk)
05.2013 - 04.2014
Similar Profiles
NURUL HIDAYAH BINTI OTHMANNURUL HIDAYAH BINTI OTHMAN
Specialist Operations at CelcomDigi BerhadSpecialist Operations at CelcomDigi Berhad
Alycia ChowAlycia Chow
Head of Segment Brand - Enterprise & Innovations at CelcomDigi BerhadHead of Segment Brand - Enterprise & Innovations at CelcomDigi Berhad
Akmal Hadi Bin SulaimanAkmal Hadi Bin Sulaiman
Customer Care Consultant (Digital Billing Resolver) at CelcomDigi BerhadCustomer Care Consultant (Digital Billing Resolver) at CelcomDigi Berhad