Amierul Amrie Azmi
Grand Trainee Officer
Kuala Lumpur,14
Summary
Dedicated and detail-oriented Trainee Officer with over two years of experience in credit card management and delivery at Malayan Banking Berhad. Proficient in overseeing card issuance, renewals, and replacements, ensuring compliance with SLAs and providing seamless customer service to high-profile clients, including VIP and corporate customers. Skilled in coordinating urgent card deliveries, managing inbound and outbound customer requests, and producing detailed reports for process improvements. Eager to leverage expertise in banking operations and customer service to contribute to a dynamic financial institution.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Grand Trainee Officer
Malayan Banking Berhad
Kuala Lumpur, Kuala Lumpur
06.2022 - Current
- Processed and dispatched over 1500 credit cards within strict SLAs,achieving a 98% on-time delivery rate for VIP and corporate clients.
- Coordinated urgent card deliveries,especially for VIP clients and high-net-worth customers,ensuring 100% delivery within 24-48 hours for high-priority cases.
- Produced weekly and monthly performance reports to track key metrics in Cards Management & Delivery department.
- Conducted file reconciliation processes,including daily End-of-Day (EOD) reports, Perso Centre records and card drop data.
- Handled both inbound and outbound customer inquiries and resolving 95% of issue on the first interaction and improving overall customer satisfaction.
Sales Assistant
The Grove
Kuantan, Genting Highlands
11.2019 - 03.2020
- Greeted customers upon entry,providing personalized assistance and addressing product inquiries with a customer-center approach.
- Efficiently operated the cash register,processing payments,returns and exchanges in accordances with store policies.
- Participated in regular inventory management by conducting stock checks.
- Collaborated with the sales team to meet daily and monthly sales targets.
Education
Diploma in Financial And Management Accounting -
Kolej Professional Baitumal Kuala Lumpur
Kuala Lumpur, Malaysia 06.2020 - 07.2021
Malaysia Certificate of Education (SPM) -
SMK Tengku Mahmud
Jertih, Terengganu, Malaysia 01.2015 - 11.2019
Skills
- Strong ability to handle customer inquiries,resolve issues promptly and ensure high level of satisfaction
- Skilled in managing daily file reconcilations including EOD reports and producing detailed weekly and monthly reports
- Strong teamwork skills,collaborating with internal teams to enhance processes and ensure smooth operations
- Strong ability to handle customer inquiries,resolve issues promptly and ensure high level of satisfaction
Languages
Malay, English
Native language
References
Reference upon request
Timeline
Grand Trainee Officer
Malayan Banking Berhad
06.2022 - Current
Diploma in Financial And Management Accounting -
Kolej Professional Baitumal Kuala Lumpur
06.2020 - 07.2021
Sales Assistant
The Grove
11.2019 - 03.2020
Malaysia Certificate of Education (SPM) -
SMK Tengku Mahmud
01.2015 - 11.2019
Similar Profiles
Hakima SulimanHakima Suliman
Personal Financial Advisor at Malayan Banking BerhadPersonal Financial Advisor at Malayan Banking Berhad
HALIZA BINTI A. RAHMANHALIZA BINTI A. RAHMAN
Account Assistant at Malayan Banking BerhadAccount Assistant at Malayan Banking Berhad
Siti Nor Shahhirah KamaruddinSiti Nor Shahhirah Kamaruddin
Internal Auditor at Malayan Banking BerhadInternal Auditor at Malayan Banking Berhad