Siti Munirah Abdul Razak
Operations Coordinator
Kuala Lumpur,14
Summary
Motivated and detail-oriented professional with experience streamlining operations, improving process efficiency, and supporting day-to-day management. Seeking an opportunity to leverage my team leadership, problem-solving, and customer relations skills to support operational goals and deliver exceptional service in a dynamic environment.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Exam Operations Assistant Manager
The British Council
Kuala Lumpur, Kuala Lumpur
03.2020 - Current
- Managed day-to-day department operations with effective workflow coordination for both KL and Penang branches.
- Ensuring compliance with organizational standards and exam board regulations
- Responsible for the confidential material (CM) room and the movement of the CM.
- Monitor registration fill rate and provide constructive feedback to the Business Development team
- Provide the operation feasibility report to align with the business expansion
- Responsible for procurement activity within Exams such as tendering, vendor contract management
- Maintained compliance with exam board policies, practices and procedures.
- Communicate with internal and external stakeholders, such as Global and Regional teams, candidates, venue providers, and partners
- Manage projects in Malaysia and Brunei to ensure smooth rollout.
- Responsible for line-managing a team of 5 staff members.
Finance Executive
Perniagaan Restu Jaya (M) Sdn Bhd
Kuala Lumpur
03.2013 - 02.2020
- Managed company cash flow and payroll
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Analyzed financial statements against forecasts to prepare high-level variance analysis.
- Responsible for trade finance documents and payment term negotiation
- Maintain good relationships with various stakeholders from different backgrounds, such as banks, government agencies, suppliers, and customers.
- Oversee project budgeting, cash flow, and completion reports.
- Responsible for logistics arrangements and customs clearance process.
Research Assistant
National Heart Institute
01.2011 - 02.2012
- Responsible for data collection for cardiology treatments and procedures in the intensive cardiac lab.
- Produce monthly reports and follow up with patients post-treatment
- Assist cardiologist consultants in data analysis.
Education
Master - Animal Science
University of Sydney
Australia 03.2012 - 05.2013
Bachelor - Biomedical Science
University of Sheffield
United Kingdom 09.2007 - 06.2010
Skills
Scheduling and coordination
Customer support
Communication
Problem Solving
Project Management
Performance monitoring
Positive attitude
Teamwork and collaboration
MS office
Professional and friendly
Compliance
Personal Information
Date of Birth: 06/15/88
Timeline
Exam Operations Assistant Manager
The British Council
03.2020 - Current
Finance Executive
Perniagaan Restu Jaya (M) Sdn Bhd
03.2013 - 02.2020
Master - Animal Science
University of Sydney
03.2012 - 05.2013
Research Assistant
National Heart Institute
01.2011 - 02.2012
Bachelor - Biomedical Science
University of Sheffield
09.2007 - 06.2010
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